We went inside, placed a simple of a caramel macchiato and vanilla latte. We waited 30 minutes and asked if our order was anywhere close to being made. We were offered a refund. If you can't keep up with app orders, drive thru, and inside orders, at least tell the people ordering inside there will be a longer than usual wait.
Atmosphere: 1
Food: 1
Service: 1
ch sch
Great service today. The young lady was very friendly .
Atmosphere: 5
Food: 5
Service: 5
Sadie Buerger
I ask for extra heavy cream everytime i order my coffee... they very rarely follow the directions to my drink. they only give me about a table spoon of heavy cream. very dissapointing
Greg Pufahl
I don't get the 1 star reviews. This is the friendliest, most amazing Starbucks we have ever visited and that is all thanks to Raquel, their newest manager. Thank you so much Raquel. You have made customers for life. She loves trying and suggesting new menu items and they all have been terrific. We will see you soon!!!
Atmosphere: 5
Food: 5
Service: 5
halie cool
I came here on my first time going through a drive thru and they were so sweet and so kind. They gave me two free cake pops, and wrote “you're doing great!” With a heart on the side. I usually go to this one because it’s closest to my house. But I just wanted to let this Starbucks know that they are very good and I appreciate every worker.
Atmosphere: 5
Food: 5
Service: 5
Robert Havican
Kind of plain but ok I quess, just wish prices where better.
Atmosphere: 4
Food: 4
Service: 4
Heather
I don't care for the food but love the Frappuccino's. I've drank the same thing for years. Venti white mocha, double shot, non fat milk and no whip. It's absolutely delicious ?
Atmosphere: 4
Food: 3
Service: 4
Suzanne Mitchell
I just need to know why when I order my drink online and you have my order in writing, printed on the label that says EXTRA WHIP, but I get NO WHIP. I spend almost $6.00 on my drink, I don’t think it’s too much to expect to get what I ordered, especially when it’s in black and white.
Heather Taylor
HORRIBLE!! There are a few girls who still have a "high school mentality/maturity level" Especially the older short blonde with piercings and younger, long haired brunette.I was JUST in the drive through with my 11 and 12 year old little girls and was told not to come back by a snobby teenager and an old woman with an accent because I handed the drinks back POLITELY and asked for the extra topping I requested on my order. Was then told "I know what you are doing, you're not allowed to come back here" and that I never mentioned extra topping (thankfully i always use the app and can prove I do) I was literally tossed two business cards for the manager I requested. I've gone to both locations, multiple times a day for years, and I can count on 1 hand how many times I've spoken up about an incorrect order and apparently some of the girls want to make false accusations and start petty drama...over toppings. But most importantly behave like that in front of CHILDREN ??♀️
Atmosphere: 1
Food: 4
Service: 1
Amanda
I’m not an Avid Starbucks gal. But what I will say before my review is I do work at a locally owned coffee shop.I originally wanted the bacon Gouda sandwich; and a chocolate chip Frappuccino. I pull up to the window and I get the normal “welcome to Starbucks!” He said they were out of everything I ordered which is fine, I get that totally. I ordered a white mocha frap and a cake pop. I was not asked what size I wanted my drink, and my total was 9.17$. When I get to the window, I went to hand my card to the barista at the register, but before I could even open my window I was greeted by a man who whipped out the card reader and made me swipe my own card. Once again not a big deal, just odd in my opinion. Everything I got was fine, but I do not think I will go back to this Starbucks again based off customer service alone. Very unfriendly, not what I want to see when I’m getting a drink!
I like ? all Starbucks stores but this one had the most lovely, friendly employees .
Atmosphere: 5
Service: 5
Lauren Klotz
I pay $6 for a Tea based drink, where I’m upcharged 20% for requesting no water.Even after being charged an additional 20% for no water, the drink is always visibly watered down and tastes like water. When I ask the staff why it looks/tastes like the drink is primarily water - they tell me I’m wrong.As a person who uses mobile order and doesn’t witness her drink being made, It’s frustrating being lied to simply because they feel they can.I wouldn’t recommend paying extra for anything at this location.
Atmosphere: 1
Food: 1
Service: 1
M Sloth
Elise at the Fondulac Starbucks by Festival store (not sure if I’m spelling her name right) is the best Starbucks worker I have ever had! Very fast, friendly, outstanding service. She deserves a raise or promotion at the speed she was going & how friendly she was greeting everyone while flying around making tons of orders. Great work!! I manage a bar & I would hire her in a heartbeat.
Atmosphere: 5
Service: 5
Recommended dishes: Frappuccino
Shannon Cox
They have hot or cold coffee or drinks of Variety. You can be like me and only go once a week as a treat. You will pay a little more for it.
Atmosphere: 4
Service: 4
Recommended dishes: Frappuccino, Venti Caramel Frappucino with White Chocolate and Extra Caramel Drizzle, Spindrift Raspberry Lime Sparkling Water
Melissa Rose
Was pretty good coffee. Slower service ~ in drive through.
We went inside, placed a simple of a caramel macchiato and vanilla latte. We waited 30 minutes and asked if our order was anywhere close to being made. We were offered a refund. If you can't keep up with app orders, drive thru, and inside orders, at least tell the people ordering inside there will be a longer than usual wait.
Atmosphere: 1
Food: 1
Service: 1
Great service today. The young lady was very friendly .
Atmosphere: 5
Food: 5
Service: 5
I ask for extra heavy cream everytime i order my coffee... they very rarely follow the directions to my drink. they only give me about a table spoon of heavy cream. very dissapointing
I don't get the 1 star reviews. This is the friendliest, most amazing Starbucks we have ever visited and that is all thanks to Raquel, their newest manager. Thank you so much Raquel. You have made customers for life. She loves trying and suggesting new menu items and they all have been terrific. We will see you soon!!!
Atmosphere: 5
Food: 5
Service: 5
I came here on my first time going through a drive thru and they were so sweet and so kind. They gave me two free cake pops, and wrote “you're doing great!” With a heart on the side. I usually go to this one because it’s closest to my house. But I just wanted to let this Starbucks know that they are very good and I appreciate every worker.
Atmosphere: 5
Food: 5
Service: 5
Kind of plain but ok I quess, just wish prices where better.
Atmosphere: 4
Food: 4
Service: 4
I don't care for the food but love the Frappuccino's. I've drank the same thing for years. Venti white mocha, double shot, non fat milk and no whip. It's absolutely delicious ?
Atmosphere: 4
Food: 3
Service: 4
I just need to know why when I order my drink online and you have my order in writing, printed on the label that says EXTRA WHIP, but I get NO WHIP. I spend almost $6.00 on my drink, I don’t think it’s too much to expect to get what I ordered, especially when it’s in black and white.
HORRIBLE!! There are a few girls who still have a "high school mentality/maturity level" Especially the older short blonde with piercings and younger, long haired brunette.I was JUST in the drive through with my 11 and 12 year old little girls and was told not to come back by a snobby teenager and an old woman with an accent because I handed the drinks back POLITELY and asked for the extra topping I requested on my order. Was then told "I know what you are doing, you're not allowed to come back here" and that I never mentioned extra topping (thankfully i always use the app and can prove I do) I was literally tossed two business cards for the manager I requested. I've gone to both locations, multiple times a day for years, and I can count on 1 hand how many times I've spoken up about an incorrect order and apparently some of the girls want to make false accusations and start petty drama...over toppings. But most importantly behave like that in front of CHILDREN ??♀️
Atmosphere: 1
Food: 4
Service: 1
I’m not an Avid Starbucks gal. But what I will say before my review is I do work at a locally owned coffee shop.I originally wanted the bacon Gouda sandwich; and a chocolate chip Frappuccino. I pull up to the window and I get the normal “welcome to Starbucks!” He said they were out of everything I ordered which is fine, I get that totally. I ordered a white mocha frap and a cake pop. I was not asked what size I wanted my drink, and my total was 9.17$. When I get to the window, I went to hand my card to the barista at the register, but before I could even open my window I was greeted by a man who whipped out the card reader and made me swipe my own card. Once again not a big deal, just odd in my opinion. Everything I got was fine, but I do not think I will go back to this Starbucks again based off customer service alone. Very unfriendly, not what I want to see when I’m getting a drink!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Frappuccino
Restaurantji Recommends
I like ? all Starbucks stores but this one had the most lovely, friendly employees .
Atmosphere: 5
Service: 5
I pay $6 for a Tea based drink, where I’m upcharged 20% for requesting no water.Even after being charged an additional 20% for no water, the drink is always visibly watered down and tastes like water. When I ask the staff why it looks/tastes like the drink is primarily water - they tell me I’m wrong.As a person who uses mobile order and doesn’t witness her drink being made, It’s frustrating being lied to simply because they feel they can.I wouldn’t recommend paying extra for anything at this location.
Atmosphere: 1
Food: 1
Service: 1
Elise at the Fondulac Starbucks by Festival store (not sure if I’m spelling her name right) is the best Starbucks worker I have ever had! Very fast, friendly, outstanding service. She deserves a raise or promotion at the speed she was going & how friendly she was greeting everyone while flying around making tons of orders. Great work!! I manage a bar & I would hire her in a heartbeat.
Atmosphere: 5
Service: 5
Recommended dishes: Frappuccino
They have hot or cold coffee or drinks of Variety. You can be like me and only go once a week as a treat. You will pay a little more for it.
Atmosphere: 4
Service: 4
Recommended dishes: Frappuccino, Venti Caramel Frappucino with White Chocolate and Extra Caramel Drizzle, Spindrift Raspberry Lime Sparkling Water
Was pretty good coffee. Slower service ~ in drive through.
Food: 5
Service: 4