Been here a couple times. 1st thing I'm gonna point out is they are not utilizing that drive thru window as more then just a pick up window. I high suggest that it becomes more then a pick up window.2nd after reading some other reviews crew definitely needs to go thru a little more training. One time our food barely had toppings then the next is was a good amount. It should consistant.3rd when you pull up to go in and there are customers you shouldn't see the very few in employees on their phones it's not a good look.Also cleaning the counters in between orders and cleaning up messes right away would help too.Being a food service of almost 20 yrs myself this place could do better. Hopefully they get into a set routine and everyone gets up to par.It's definitely better then some places. I will definitely keep trying them.
Atmosphere: 5
Food: 4
Service: 3
Derek Bickford
We had an outstanding meal this evening at Qdoba Mexican Eats in Hartford Wisconsin. Restaurant is clean and portions are more than adequate with the freshest of food. We enjoyed their nachos with all the toppings served on the side so you can take the fresh chips out of the paper bag that are nice and hot and scoop any topping you want on them. We also had their tortilla soup. The soup is served in a separate bowl and the toppings are served in a different Bowl so it's like a soup and salad and it was just delicious. We highly recommend Qdoba in Hartford Wisconsin. We use their mobile app and get free food!When I went to give them a very positive review on the app Hartford Wisconsin store is not available in the drop-down list from corporate. Corporate needs to add Hartford Wisconsin Qdoba Mexican Eats to their drop-down list.Wheelchair accessibility: Handicap parking handicap access handicapped dining tables and service line. In addition they have a drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tortilla Chips
Ron Thao
Food was not good. Staff untrained. They don't know how to cook rice. Been there twice. Each time on different days the rice is over cooked and soggy. Ordered the new lime shrimp. It wasn't grilled, but basically boiled shrimp. They put the shrimp in a quick bin full of shrimp juice and it just broils in there. I had new employees rolling my food and it came out bad twice. Had one guy swiping his nose while scooping food. I'd like to go back, but they need to get better at those things. Not the worst experience but not great for a new location.
Atmosphere: 3
Food: 2
Service: 4
Zac Utz
Great food and service. Staff is friendly.
Atmosphere: 5
Food: 5
Service: 5
Nick Brown
Look at all that cheese on my plain chicken quesadilla. 5
Atmosphere: 3
Food: 5
Service: 3
Cesar Groth
The food is very good but the times I have gone the service has been terrible and there is very little hygiene, mainly on weekends in the line they need to work on
Atmosphere: 3
Food: 5
Service: 2
Thomas Schley
Staff had no sense of urgency and struggled through the whole process. I saw an order get dumped into the food being served to others, homie had no clue how to wrap a burrito, and the place was a mess. The rice in the burrito was under cooked with hard grains. Looked to be an all teen staff that were severely under trained. Disappointing experience at a brand new location. 10$ for a cold burrito.
Atmosphere: 1
Food: 1
Service: 1
Barb Leis
Ordered online. Food was ready quick and server was very friendly.
Food: 5
Service: 5
Ben Peterson
Food was good better then the wb
Atmosphere: 5
Food: 5
Service: 5
Tiffany Biskobing
We ordered ahead and picked up our food through the pick up line which was very convenient, however when we got home my son’s quesadilla wasn’t even toasted and mine was fallen apart and sticking together making it hard to eat.
The food was sub-par, not hot, some items were not available. Atmosphere was chaotic and staff was unfortunately overwhelmed. This was the worst Qdoba experience I have ever had. I was looking forward to this opening in Hartford. Not anymore.
Atmosphere: 1
Food: 2
Service: 2
Philip Mynhardt
Delicious food. The staff was friendly, quick and efficient. The dining area was very clean and the cup station was well stocked. There's a moderate amount of space to dine in here and the atmosphere is nice. Great place for lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Family Meals Come with All of the Fixings to Make Flavorful Tacos or Bowls for 4-5 People, Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor
John H
Owner and Managers: last night (2/24) was not a good experience. The adult was out front then was in the back and not seen after. The teens had no guidance were cooking and serving, but there was no sense of urgency. The restaurant was filthy: food, trash on the floor. Leadership at the right levels and keeping the place looking clean will make people come back. We got food to go, but others thought we ate there. That is how long it took for orders to go out. This is sad as it's a brand new location.
Kyra Kidd
Waited until the second visit to leave a review & so sad it’s a negative one as I have waited FOREVER for a Qdoba in Hartford. First visit a few weeks ago the steak was so fatty and chewy that I had to pick around it - never ever had this experience at any other location. Today ordered pick up after a 12 hour shift but didn’t see options for queso or guacamole online… figured I’d just ask at the window. The first staff member at the window barely acknowledge my question before abruptly stating “that’s because we have none, sorry” as the window was closing and he was walking away. A second staff came to hand me my food without stating anything other than “you’re welcome” when I thanked them. I noted no chips in the bag after checking so I waited a few moments at the window to see if anyone would come back and no one did so I decided to go inside to inquire. Inside I was told they had no chips but there in fact WAS queso and guacamole on the line which I was thankful to get some sides to complete our meal. I am very understanding of being out of things, having an off day for food prep etc. but there is no excuse for poor customer service and shortcuts to make the job easier. Two poor visits in a row.. I don’t even know that I’d like to give this location another go unfortunately!
Been here a couple times. 1st thing I'm gonna point out is they are not utilizing that drive thru window as more then just a pick up window. I high suggest that it becomes more then a pick up window.2nd after reading some other reviews crew definitely needs to go thru a little more training. One time our food barely had toppings then the next is was a good amount. It should consistant.3rd when you pull up to go in and there are customers you shouldn't see the very few in employees on their phones it's not a good look.Also cleaning the counters in between orders and cleaning up messes right away would help too.Being a food service of almost 20 yrs myself this place could do better. Hopefully they get into a set routine and everyone gets up to par.It's definitely better then some places. I will definitely keep trying them.
Atmosphere: 5
Food: 4
Service: 3
We had an outstanding meal this evening at Qdoba Mexican Eats in Hartford Wisconsin. Restaurant is clean and portions are more than adequate with the freshest of food. We enjoyed their nachos with all the toppings served on the side so you can take the fresh chips out of the paper bag that are nice and hot and scoop any topping you want on them. We also had their tortilla soup. The soup is served in a separate bowl and the toppings are served in a different Bowl so it's like a soup and salad and it was just delicious. We highly recommend Qdoba in Hartford Wisconsin. We use their mobile app and get free food!When I went to give them a very positive review on the app Hartford Wisconsin store is not available in the drop-down list from corporate. Corporate needs to add Hartford Wisconsin Qdoba Mexican Eats to their drop-down list.Wheelchair accessibility: Handicap parking handicap access handicapped dining tables and service line. In addition they have a drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tortilla Chips
Food was not good. Staff untrained. They don't know how to cook rice. Been there twice. Each time on different days the rice is over cooked and soggy. Ordered the new lime shrimp. It wasn't grilled, but basically boiled shrimp. They put the shrimp in a quick bin full of shrimp juice and it just broils in there. I had new employees rolling my food and it came out bad twice. Had one guy swiping his nose while scooping food. I'd like to go back, but they need to get better at those things. Not the worst experience but not great for a new location.
Atmosphere: 3
Food: 2
Service: 4
Great food and service. Staff is friendly.
Atmosphere: 5
Food: 5
Service: 5
Look at all that cheese on my plain chicken quesadilla. 5
Atmosphere: 3
Food: 5
Service: 3
The food is very good but the times I have gone the service has been terrible and there is very little hygiene, mainly on weekends in the line they need to work on
Atmosphere: 3
Food: 5
Service: 2
Staff had no sense of urgency and struggled through the whole process. I saw an order get dumped into the food being served to others, homie had no clue how to wrap a burrito, and the place was a mess. The rice in the burrito was under cooked with hard grains. Looked to be an all teen staff that were severely under trained. Disappointing experience at a brand new location. 10$ for a cold burrito.
Atmosphere: 1
Food: 1
Service: 1
Ordered online. Food was ready quick and server was very friendly.
Food: 5
Service: 5
Food was good better then the wb
Atmosphere: 5
Food: 5
Service: 5
We ordered ahead and picked up our food through the pick up line which was very convenient, however when we got home my son’s quesadilla wasn’t even toasted and mine was fallen apart and sticking together making it hard to eat.
Restaurantji Recommends
So happy this is close to home :)
Atmosphere: 5
Food: 5
Service: 5
The food was sub-par, not hot, some items were not available. Atmosphere was chaotic and staff was unfortunately overwhelmed. This was the worst Qdoba experience I have ever had. I was looking forward to this opening in Hartford. Not anymore.
Atmosphere: 1
Food: 2
Service: 2
Delicious food. The staff was friendly, quick and efficient. The dining area was very clean and the cup station was well stocked. There's a moderate amount of space to dine in here and the atmosphere is nice. Great place for lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Family Meals Come with All of the Fixings to Make Flavorful Tacos or Bowls for 4-5 People, Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor
Owner and Managers: last night (2/24) was not a good experience. The adult was out front then was in the back and not seen after. The teens had no guidance were cooking and serving, but there was no sense of urgency. The restaurant was filthy: food, trash on the floor. Leadership at the right levels and keeping the place looking clean will make people come back. We got food to go, but others thought we ate there. That is how long it took for orders to go out. This is sad as it's a brand new location.
Waited until the second visit to leave a review & so sad it’s a negative one as I have waited FOREVER for a Qdoba in Hartford. First visit a few weeks ago the steak was so fatty and chewy that I had to pick around it - never ever had this experience at any other location. Today ordered pick up after a 12 hour shift but didn’t see options for queso or guacamole online… figured I’d just ask at the window. The first staff member at the window barely acknowledge my question before abruptly stating “that’s because we have none, sorry” as the window was closing and he was walking away. A second staff came to hand me my food without stating anything other than “you’re welcome” when I thanked them. I noted no chips in the bag after checking so I waited a few moments at the window to see if anyone would come back and no one did so I decided to go inside to inquire. Inside I was told they had no chips but there in fact WAS queso and guacamole on the line which I was thankful to get some sides to complete our meal. I am very understanding of being out of things, having an off day for food prep etc. but there is no excuse for poor customer service and shortcuts to make the job easier. Two poor visits in a row.. I don’t even know that I’d like to give this location another go unfortunately!
Food: 3
Service: 2