Pretzels in Hudson, WI

“Reply to Owner: Thank you for your quick response and willingness to make an adjustment to improve your customer service. We look forward to returning with family to enjoy your excellent food selections and atmosphere.

This was our first time in. The bread, pretzels and atmosphere are fantastic, but the young man working the counter is lacking in customer service etiquette. To be kind, my wife asked to try one of their small pretzel samples in a basket on the counter, displayed so people could sample before buying. We were headed to for a birthday picnic with our kids and thought homemade pretzels would be a nice addition! The young man working the counter said “no, those are for kids, do you have any kids you could bring in they can have one”. That definitely set a bad tone, causing my wife to take a step back. I purchased some bread and of course a pretzel for my wife. I tipped the young man and asked him to use the cash for payment for any future ladies ask to sample one of their pretzel samples. I believe he just needs a little coaching from ownership…“