Absolutely the most charming coffee shop you will ever find. Don't let the high end look and feel of the place fool you, the people that work here are super friendly and down to earth. I came in wearing my work overalls and they were extremely pleasant. Cappuccino was great.
Atmosphere: 5
Food: 5
Service: 5
95sehajs
I've been to dozens of luxury hotel properties and I was genuinely shocked at the level of service at this boutique hotel. Every person we met was incredibly personable and genuinely a pleasure to speak with. No request was an inconvenience. We had our baby girl with us and spent almost our entire trip just enjoying the hotel. The rooftop is lovely, the parlor is such a great place to grab a morning tea/pastry, and the lobby and restaurant offer delicious food and drinks. We are already talking about coming back so we can finally see La Crosse!
fredrichd2017
This was to be our first stop on a road trip out west. La Crosse might have been worth a more extended stay and The Charmant Hotel would have been the highlight of the trip. The hotel location is directly adjacent to a delight riverfront park where Viking Cruise river boats dock and disembark guests. There are quality restaurants within easy walking distance in addition to an on-site destination bar and dining room. Valet parking was seamless. Luggage carts and baggage assistance are readily available. Highly recommended location and hotel.
B5553YQfelipea
As residents of the Twin Cities, my wife and I had been looking forward to staying at the Charmant for quite a while for a little weekend getaway. We took the opportunity this past Labor Day weekend. Unfortunately, our stay was a disappointment. The hotel building, lobby, and rooms are certainly beautiful, just like you would expect of an upscale boutique hotel. The room amenities are non existent. No robes (you can buy them if you want, but they are not offered complimentary during your stay), no minibar, no coffee maker. They give you 2 tokens a day to be redeemed at the downstairs coffee shop, but you can only redeem them for drip coffee. No cold brew or specialty drinks. It would have been a nice touch for a $360 daily rate. The hotel building was originally a candy factory, and they give you 2 minuscule pieces of chocolate when you check in. No chocolate with the housekeeping service, a nice touch that most equivalent hotels elsewhere would most definitely offer. They apparently have a great rooftop restaurant upstairs, which we planned to enjoy during our 2nd night. However, it was "closed for the day" during Labor Day Sunday, with no other dining options made available to guests at 8:30pm, other than a very restricted snack menu from the lobby bar. Overall, a beautiful boutique hotel, certainly priced as such, with the service level of a Holiday Inn at best. For an extra cost of $10/day/guest at most, they could probably have done a lot to surprise you and delight you. It's a mystery to me why they have chosen not to.
JillH97
The Charmant Hotel was so charming and well appointed. Rooms are quiet and the air conditioning rocks! It was 102 degrees on one of the days we stayed. The location is walkable to most everything. The restaurant has a great brunch and we enjoyed the lobby area in the evening. The rooftop bar is also very quaint to have a drink. Highly recommend!
tcc50644
Wonderful place to stay. We enjoyed ourselves and looking forward to returning, hopefully with an even larger group in the future. Thank you to all your staff. We found all the staff to be warm and informative. You really have a great team!
KAC_1356
Last night of a 23 day road trip. This hotel did not disappoint. From the valet, to the front desk clerk and bartender, sincerely friendly staff made us feel quite welcome. Excellent - would absolutely stay here again
nikindanz
Amazing boutique hotel within walking distance of the river. The hotel features an incredible restaurant, a rooftop bar and cafe. Rooms are tastefully decorated with super comfortable beds. Would definitely stay again.
Ljwinter
We had a great experience. The location in downtown La Crosse could not be better to enjoy the town and the riverfront. The hotel is very chic with a beautiful bar, wonderful restaurants and cool coffee bar. But the best part was the staff. From the front desk staff, the valet and the waters to the housekeeping staff everyone was helpful and welcoming.
Zuzh72882323
Overall a delightful experience. The staff, the food, the service, the room all were top notch with a touch of elegance. This was the second stay at the Charmant and we will do it again next year. We appreciate the attention to detail and the exceptional service. It was all good.
We were looking for a boutique hotel for a quick weekend getaway. The Charmant Hotel offered everything we needed in one location. We loved the rooftop bar and the quaint coffee shop. The hotel decor was spectacular!
Bob C
Outstanding Property! I was really impressed with this former chocolate factory turned into hotel. With its well-appointed rooms, comfortable common area and great staff, we had an enjoyable stay. The restaurant was excellent as well.
aboyle4470
We had a gathering of our 4 sisters. we loved sitting in your lobby and coffee room. the upstairs rooftop was truly over the top. The staff always so helpful and friendly even over the phone. All the sisters felt like pretty woman. Thank you for a beautiful place to make our memories.
kellyromboy
Great boutique hotel! One of my favorites… Service is always 5 star and location is right near the River which is beautiful & walking distance from shops & bars. Very charming hotel with exceptional service & food. Highly recommend this boutique hotel!
Vonda T
Beautiful location, lobby, restaurants and rooms! Very comfortable beds and bedding. The coffee, tea and meals at the restaurant were top notch! Associates were kind and friendly from maintenance to front desk (Tiffany!!) to baristas to servers (Cassie!!).
Absolutely the most charming coffee shop you will ever find. Don't let the high end look and feel of the place fool you, the people that work here are super friendly and down to earth. I came in wearing my work overalls and they were extremely pleasant. Cappuccino was great.
Atmosphere: 5
Food: 5
Service: 5
I've been to dozens of luxury hotel properties and I was genuinely shocked at the level of service at this boutique hotel. Every person we met was incredibly personable and genuinely a pleasure to speak with. No request was an inconvenience. We had our baby girl with us and spent almost our entire trip just enjoying the hotel. The rooftop is lovely, the parlor is such a great place to grab a morning tea/pastry, and the lobby and restaurant offer delicious food and drinks. We are already talking about coming back so we can finally see La Crosse!
This was to be our first stop on a road trip out west. La Crosse might have been worth a more extended stay and The Charmant Hotel would have been the highlight of the trip. The hotel location is directly adjacent to a delight riverfront park where Viking Cruise river boats dock and disembark guests. There are quality restaurants within easy walking distance in addition to an on-site destination bar and dining room. Valet parking was seamless. Luggage carts and baggage assistance are readily available. Highly recommended location and hotel.
As residents of the Twin Cities, my wife and I had been looking forward to staying at the Charmant for quite a while for a little weekend getaway. We took the opportunity this past Labor Day weekend. Unfortunately, our stay was a disappointment. The hotel building, lobby, and rooms are certainly beautiful, just like you would expect of an upscale boutique hotel. The room amenities are non existent. No robes (you can buy them if you want, but they are not offered complimentary during your stay), no minibar, no coffee maker. They give you 2 tokens a day to be redeemed at the downstairs coffee shop, but you can only redeem them for drip coffee. No cold brew or specialty drinks. It would have been a nice touch for a $360 daily rate. The hotel building was originally a candy factory, and they give you 2 minuscule pieces of chocolate when you check in. No chocolate with the housekeeping service, a nice touch that most equivalent hotels elsewhere would most definitely offer. They apparently have a great rooftop restaurant upstairs, which we planned to enjoy during our 2nd night. However, it was "closed for the day" during Labor Day Sunday, with no other dining options made available to guests at 8:30pm, other than a very restricted snack menu from the lobby bar. Overall, a beautiful boutique hotel, certainly priced as such, with the service level of a Holiday Inn at best. For an extra cost of $10/day/guest at most, they could probably have done a lot to surprise you and delight you. It's a mystery to me why they have chosen not to.
The Charmant Hotel was so charming and well appointed. Rooms are quiet and the air conditioning rocks! It was 102 degrees on one of the days we stayed. The location is walkable to most everything. The restaurant has a great brunch and we enjoyed the lobby area in the evening. The rooftop bar is also very quaint to have a drink. Highly recommend!
Wonderful place to stay. We enjoyed ourselves and looking forward to returning, hopefully with an even larger group in the future. Thank you to all your staff. We found all the staff to be warm and informative. You really have a great team!
Last night of a 23 day road trip. This hotel did not disappoint. From the valet, to the front desk clerk and bartender, sincerely friendly staff made us feel quite welcome. Excellent - would absolutely stay here again
Amazing boutique hotel within walking distance of the river. The hotel features an incredible restaurant, a rooftop bar and cafe. Rooms are tastefully decorated with super comfortable beds. Would definitely stay again.
We had a great experience. The location in downtown La Crosse could not be better to enjoy the town and the riverfront. The hotel is very chic with a beautiful bar, wonderful restaurants and cool coffee bar. But the best part was the staff. From the front desk staff, the valet and the waters to the housekeeping staff everyone was helpful and welcoming.
Overall a delightful experience. The staff, the food, the service, the room all were top notch with a touch of elegance. This was the second stay at the Charmant and we will do it again next year. We appreciate the attention to detail and the exceptional service. It was all good.
Restaurantji Recommends
We were looking for a boutique hotel for a quick weekend getaway. The Charmant Hotel offered everything we needed in one location. We loved the rooftop bar and the quaint coffee shop. The hotel decor was spectacular!
Outstanding Property! I was really impressed with this former chocolate factory turned into hotel. With its well-appointed rooms, comfortable common area and great staff, we had an enjoyable stay. The restaurant was excellent as well.
We had a gathering of our 4 sisters. we loved sitting in your lobby and coffee room. the upstairs rooftop was truly over the top. The staff always so helpful and friendly even over the phone. All the sisters felt like pretty woman. Thank you for a beautiful place to make our memories.
Great boutique hotel! One of my favorites… Service is always 5 star and location is right near the River which is beautiful & walking distance from shops & bars. Very charming hotel with exceptional service & food. Highly recommend this boutique hotel!
Beautiful location, lobby, restaurants and rooms! Very comfortable beds and bedding. The coffee, tea and meals at the restaurant were top notch! Associates were kind and friendly from maintenance to front desk (Tiffany!!) to baristas to servers (Cassie!!).