Chick-fil-A in Madison

“Alas, all you can hope for in the morning is a quick and reliable spicy chicken biscuit sandwich, and that’s exactly what I got. HOT TIP: you get a free breakfast item Tuesday morning if you order through the app! Learn from my silly mistake.“

“Exceptional customer experience…and then some!

I was waiting for my son‘s athletic practice so stopped in to get some waffle fries. Wyatt took my order and was super friendly and welcoming.

While I was seated, Joyce stopped by and asked me how I was doing as well. We had a short and lovely visit. Joyce is one of the nicest people I have ever met!

Before I left, I ordered some fries and a vanilla shake to take for my son when I picked him back up from his practice. Unfortunately, when he got in the truck, the shake accidentally spilled all over and dumped into the cupholders. It was about 9:30 PM and I didn’t have any rags to clean it up.

We were still close to the restaurant so we stopped back to see if they could help. Luke went out of his way to lend me some rags and wet wipes I could use to clean it up. We were incredibly appreciative!

After we got the truck all cleaned up, I went back inside to purchase another shake. Even though it was totally our fault for spilling it, Luke insisted this shake was on the house and wished us a wonderful evening. I was blown away!

As Maya Angelou once said, people don’t always remember what you say or what you do, but they always remember the way you made them feel. I can honestly say that all of my experiences at this restaurant have continually impressed me and always made me feel like I am truly a valued customer!

Huge thank you to Wyatt, Joyce, and Luke for once again creating an exceptional customer experience…and then some!🙏🏼

Dietary restrictions: Dedicated fryers for waffle fries for those who have Celiac or gluten sensitivity“