Dunkin' Donuts in Madison

“Make sure you check your order very carefully when you get it, I don't think that I have ever had a fully accurate order from this location, it is almost always a missing item, which isn't great when you are picking up for a group. Go to Starbucks or McDonald's instead, way less of a headache.

When I noted an issue with my order on the app, they did not immediately offer me a refund for the item missing from my order, but I get to wait 2 business days for help?

Edited to include they resolved my issue, so I am giving them 4 stars, because the interior is very nice and clean, and the staff are helpful.“

“Guys I love this location. I’m for sure a regular there (lol) and everyone is so nice and chill. I bring my dog through the drive thru often and get a pup cup (it’s $1 & corporate sets pricing I assume? Quit being weird & complaining about the location/pricing).“

“Arrived 10 minutes before close. Drive thru automated message said closed so I thought it was a bummer, but there could be lots of reasons they might close early. But then to my surprise an employee came in the intercom and took my order. Got to the window and they gave it to me free as an apology. Seemed like a good crew working that night!“

“I come here every morning before work. Generally i have a great experience. This morning they were super short staffed only 2 people when they normally have like 7. I hope their supervisors give them some appreciation for today because even with all the cars and people in lobby they stayed calm and handled it well. I'm a gm in food industry myself, I know 2 people cannot run an entire store especially a coffee shop at 730am when it's their peek period of the day. Hopefully their supervisors acknowledge their hard work and dedication to actually coming into work everyday. Acknowledge and appreciate your staff especially for today“