Firehouse Subs Mineral Point

Great food like always. They really take your food allergies into consideration. They packaged my food away from everybody else's and I'm so thankful for that

Atmosphere: 5

Food: 5

Service: 5

They don't know how to make a sandwich that is on their menu. I ordered the thanksgiving turkey club sandwich and nobody had a clue on how to make the stuffing.
I had to order a different sandwich from the one I wanted because they didn't know how to do their job.

This was absolutely the WORST experience I have had at a Firehouse Subs. I came in with my family to grab 2 sandwiches, simple enough, right? WRONG. I waited over 25 minutes for those sandwiches! During that time, the employees were talking away with each other in SPANISH the whole time, barely even paying attention to orders. They just took their sweet time, like they had NO sense of urgency whatsoever. It wasn’t even busy! They finally made my sandwiches, and instead of calling out my name or saying my order was ready, they just put it off to the side.

I had to go up and ask, “Is this my order?” and the girl working there just looked at me, rolled her eyes, and practically THREW the bag at me with attitude. If that wasn't enough, an older lady in line next to me told me she could understand some Spanish and that the employees were talking ABOUT me! Something negative too. I’m sorry, but that is just rude, unprofessional, and unacceptable.

I won’t be coming back to this location, and honestly I feel like something needs to be done about this rude and lazy staff. Train your employees to be respectful, work efficiently.

Atmosphere: 1

Food: 4

Service: 1

I love this chain! But numerous times I have come to this location, and the bread is hardly toasted on my warm, toasted sub order. Quite disappointing and I tend to prefer going to Sun Prairie for this reason.

Atmosphere: 3

Food: 2

Service: 3

We came in and ordered our food 1 hour before they close and after we paid we were told that it's only "to go." We couldn't sit at a table because they needed to clean up. I told her I was driving and certainly couldn't eat my meal while driving. Terrible service. Sign on the door should be updated to reflect this. Definitely wouldn't have chose this place if we had known.

Atmosphere: 1

Food: 2

Service: 1

Truly a dirty and horrific establishment w rude staff, would recommend going anywhere else

Atmosphere: 1

Food: 1

Service: 1

I usually go here whenever I'm in the area, the food is always great and I always recieve awesome service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero, Italian, Firehouse Subs

Good selection.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Firehouse Subs

Ordered the Standard Platter for a birthday party on Sat July 13th. Along with the platter we ordered ONE Chocolate Chip Cookie the birthday boy wanted. Assuming the restaurant would forget to add in the cookie, I reminded my husband to ask for it. Of course he didnt remember and NO cookie was included with the order!!!
Couldnt make a 10 mile trip back for it and hardly worth a call to say you owe me next time Im in! I just wish these places could follow their orders better and complete them properly. This stuff happens to often lately!
The FIRST item on the receipt shouldnt be the one you forget!! ?
Ps….subs in box were delicious!!!

Atmosphere: 4

Food: 5

Service: 4

Forgot my friends order and took forever

Atmosphere: 3

Food: 4

Service: 1

Great food with friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball

Friendly and helpful staff, and great food. Just eat it fast or the subs can get a little soggy. Symtom of steamed meats.

Atmosphere: 5

Food: 5

Service: 5

I tried the new Parmesan Chicken Meatball Sub and it was delicious (see video).  With the app, you can customize any sub.  I picked whole wheat bread and added tomato (came diced and cooked), caramelized onions and caramelized peppers and Italian seasoning. Great additions at no extra charge.  The large sub was big enough for two of us to share!

The chicken meatballs were surprisingly good! The marinara sauce was super tasty.

Atmosphere: 5

Food: 5

Service: 5

I tried the new Parmesan Chicken Meatball Sub and it was delicious (see video).  With the app, you can customize any sub.  I picked whole wheat bread and added tomato (came diced and cooked), caramelized onions and caramelized peppers and Italian seasoning. Great additions at no extra charge.  The large sub was big enough for two of us to share!The chicken meatballs were surprisingly good! The marinara sauce was super tasty.

Atmosphere: 5

Food: 5

Service: 5

The manager is very rude, I placed an order online and when I arrived to pick it up she said she had no record of my order, she told me all I could do is place the order again, I was charged twice, when I called her to dispute it she literally hung up on me, she is a terrible person to be running your business. I will make sure to let everyone I know, to not go here!