Panera Bread in Madison

“Great Panera Bread location that offers all the classic menu items like their signature salads, sandwiches, soups and max & cheese.

This location offers a wide array of indoor and outdoor seating options.

Plenty of parking in the free parking lot.“

“The staff and managers at this location truly go above and beyond the call of duty. They treat every customer with care and respect. While I mostly go there for the amazing deal on the Unlimited sip, I see people enjoy their meals, chatting, laughing, and even crying. The staff is there for it all. They would literally be a shoulder cry on if someone needed it. And that makes a huge difference in people’s lives. 10 out of 5 stars! Shoutout to manager Corky!“

“Excellent customer service experience with them today; they corrected a mistake that WASN'T EVEN THEIR FAULT!!!

DoorDash delivery driver picked up my order, then STOPPED - a few blocks away, for >20 min (I'm 12 min from the Panera....).

Seeing the delay in my delivery time I called the driver, who was rude and admitted he was stopped because he was "waiting to pick up a friend from work". When I responded to ask if he legit stopped, after picking up my food, he yelled back at me "what do you f'ing want to do about it?!"

At that point, the order was on track to be in the driver's car >40 min, so the hot food would be cold and nasty, AND, I was worried he would tamper or mess with our food out of spite.

I called the Panera directly and talked with Paul (or Paulo?), who was the manager, and he apologized for the botched delivery, cancelled the order, and immediately had a new one made up and sent out (with a new driver). He called DoorDash on my behalf and gave me their number to file a report for this driver.

Replacement order was fast & fresh.

AND - the DoorDash rep confirmed that drivers are NOT supposed to stop after picking up food deliveries to run errands, etc. LOL

Give this place a try, and don't be afraid to advocate for yourself if you have a mistake in your order (vs. just ranting in a review). They genuinely wanted to make things right, and they did.“

“The food was available quickly. The bathroom was clean. The tables and chairs needed to be wiped off. The food was good. The Southwest Chicken Caesar Salad - They were out of avocados. The Chicken Caesar Salad, Chocolate Milk and Agave Lemonade were all great.“

“We stopped at this Panera twice during our cross-country road trip — once heading east and again heading west — and both times were great experiences! The staff was friendly, the bathrooms were clean, and the cafe was tidy and welcoming. Our orders were placed easily and ready quickly. Really appreciated the consistent service during a long day of driving. Thanks, Panera Madison!“