Panera Bread
$ • Cafe, Salad, Soup
Hours:
656 W Washington Ave, Madison
(608) 354-0524
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Worst customer service I have ever had. The employee that delivered our food was by far the rudest man I have ever met. I will not eat at this location again.
I have been to many Panera locations and never experienced the bad attitude that each employee in this location has. Very rude. Served me a Mac and cheese that was the consistency of soup and told me this was the way all Mac cheese they make is.. Will not return.
Ratings
Menu
Hours
| Monday | 7AM - 9PM |
| Tuesday | 7AM - 9PM |
| Wednesday | 7AM - 9PM |
| Thursday | 7AM - 9PM |
| Friday | 7AM - 9PM |
| Saturday | 7AM - 9PM |
| Sunday | 7AM - 9PM |
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Panera Bread offers a varied experience. While some customers face delays, others receive their orders quickly. The restaurant's service can be great, with kind staff accommodating difficulties, such as a downed computer system. However, orders may not always be accurate, with issues like lukewarm soups and missing ingredients. Despite this, the chicken green goddess caprese melt and sandwiches are enjoyed by many. Recent experiences show that the staff is willing to correct mistakes and provide good customer service, especially when concerns are raised. Delivery issues have occurred, with delays and rude drivers, but managers like Paul have gone out of their way to resolve problems and ensure fresh, hot food. Some customers also mention a lack of spoons with soup orders via Uber Eats, and occasional poor service, such as receiving a smaller latte than ordered, but overall, the restaurant aims to make things right when mistakes happen.