I normally go to this location and don’t have too many issues. However this evening was not the case. I decided to stop here to pick up dinner for my kids. I saw they had chicken tenders and was excited to try them and have my oldest try as well. I ordered a 4 piece meal and a plain single cheeseburger. My total came to $18 which I thought was a little steep. I’m going to assume I got charged extra because of the “peak hrs” however there were only 2 other people in front of me and no one behind me. I got past the sticker shock and drove home. When I open up the bag to give my oldest his tenders and my youngest his burger; to my surprise I found there were no fries. So I walked away spending Five Guy Prices for 4 slightly overcooked chicken tenders and a single patty burger and a Fanta………
Food: 4
Service: 3
Curt Jacobsen
Hours need to be updated. Stopped by on a Saturday night at 12:03 AM and all the doors were locked.
Carol cress
When you have someone at the counter that doesn't speak English it's really hard to order food and came back the next day and after standing at the counter for 10 minutes and still haven't been waited on it left and went somewhere else to eat, food was really good but the service is really bad
Atmosphere: 4
Food: 5
Service: 1
Brianna Larson
When ordering the guy taking the order told us to “use our words” because we were simply reading the menu and thinking. so rude. terrible service! If you make it seem like its too much work to take someone’s order and take out you’re anger on them you SHOULD NOT WORK THERE!
Service: 1
Danny Devoted
This is the second time I’ve had an order wrong. The first time, I let slide since it was just a frosty mix-up. But the same person has taken my order and made it wrong twice. I just came home to find out that I received two COLD medium fries and a frosty for $11.85 instead of the baconator meal I ordered. Being part of the service industry myself, I try to be understanding, but this is ridiculous. This cashier also does not repeat orders back, which would save them from situations like this. It would’ve also saved me from paying $12 for a cold meal I didn’t even order. Also, why in the hell is anyone being charged over $8 for two medium fries?
Atmosphere: 3
Food: 2
Service: 1
Kristy Dom
Customer service sucks here if you don’t like working get ss
Service: 1
Heather N.m
Had a boo book nd we were in the mood for Frostys de-lish
Atmosphere: 5
Food: 5
Service: 5
James Crowell
The food is always hot and tasty. But Dave the manager seems like he doesn't want to be there. He gets all snooty, when you put in a big orderI, 1 day I just drove away, , because of his attitude. I hope he doesn't treat the employees like he treats the customers. I usually go through the drive thru, but I went in 1 day and the place was dirty. Floors greasy and tables sticky. It wasn't like they just handled a rush hour, and didn't have time to clean. I really like Wendy's, but I don't like the way I feel after being served by Dave. This is the Wendy's on the corner of Phlaum and Hwy 51, on the east side of Madison.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Dave's Double
Donny Caine
Place is run down and dirty. I waited 20 minutes in the drive through and didn't even get to the order screen before leaving. So probably would have been a 45 min wait for food. Nothing at Wendy's is worth a 45 min wait.
Got mad because we asked for a min while my kids were looking at the menu. Once we were ready to order and told them we were ready they ignored us and had us waiting 5 or more so we had to just leave because no one responded. Very rude !!
Ben O'Leary
The people were impolite & unfriendly. It was like as if we were bothering them or it was too much of a hassle for them to serve us.WOW!
Atmosphere: 1
Food: 3
Service: 1
Christine Davis
I waited 10 minutes for a frosty at 11pm. Cashier was too busy chatting with co-worker.
Great Customer Service and Food
Atmosphere: 5
Food: 5
Service: 5
I normally go to this location and don’t have too many issues. However this evening was not the case. I decided to stop here to pick up dinner for my kids. I saw they had chicken tenders and was excited to try them and have my oldest try as well. I ordered a 4 piece meal and a plain single cheeseburger. My total came to $18 which I thought was a little steep. I’m going to assume I got charged extra because of the “peak hrs” however there were only 2 other people in front of me and no one behind me. I got past the sticker shock and drove home. When I open up the bag to give my oldest his tenders and my youngest his burger; to my surprise I found there were no fries. So I walked away spending Five Guy Prices for 4 slightly overcooked chicken tenders and a single patty burger and a Fanta………
Food: 4
Service: 3
Hours need to be updated. Stopped by on a Saturday night at 12:03 AM and all the doors were locked.
When you have someone at the counter that doesn't speak English it's really hard to order food and came back the next day and after standing at the counter for 10 minutes and still haven't been waited on it left and went somewhere else to eat, food was really good but the service is really bad
Atmosphere: 4
Food: 5
Service: 1
When ordering the guy taking the order told us to “use our words” because we were simply reading the menu and thinking. so rude. terrible service! If you make it seem like its too much work to take someone’s order and take out you’re anger on them you SHOULD NOT WORK THERE!
Service: 1
This is the second time I’ve had an order wrong. The first time, I let slide since it was just a frosty mix-up. But the same person has taken my order and made it wrong twice. I just came home to find out that I received two COLD medium fries and a frosty for $11.85 instead of the baconator meal I ordered. Being part of the service industry myself, I try to be understanding, but this is ridiculous. This cashier also does not repeat orders back, which would save them from situations like this. It would’ve also saved me from paying $12 for a cold meal I didn’t even order. Also, why in the hell is anyone being charged over $8 for two medium fries?
Atmosphere: 3
Food: 2
Service: 1
Customer service sucks here if you don’t like working get ss
Service: 1
Had a boo book nd we were in the mood for Frostys de-lish
Atmosphere: 5
Food: 5
Service: 5
The food is always hot and tasty. But Dave the manager seems like he doesn't want to be there. He gets all snooty, when you put in a big orderI, 1 day I just drove away, , because of his attitude. I hope he doesn't treat the employees like he treats the customers. I usually go through the drive thru, but I went in 1 day and the place was dirty. Floors greasy and tables sticky. It wasn't like they just handled a rush hour, and didn't have time to clean. I really like Wendy's, but I don't like the way I feel after being served by Dave. This is the Wendy's on the corner of Phlaum and Hwy 51, on the east side of Madison.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Dave's Double
Place is run down and dirty. I waited 20 minutes in the drive through and didn't even get to the order screen before leaving. So probably would have been a 45 min wait for food. Nothing at Wendy's is worth a 45 min wait.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Got mad because we asked for a min while my kids were looking at the menu. Once we were ready to order and told them we were ready they ignored us and had us waiting 5 or more so we had to just leave because no one responded. Very rude !!
The people were impolite & unfriendly. It was like as if we were bothering them or it was too much of a hassle for them to serve us.WOW!
Atmosphere: 1
Food: 3
Service: 1
I waited 10 minutes for a frosty at 11pm. Cashier was too busy chatting with co-worker.
Atmosphere: 3
Food: 4
Service: 2
Food was delicious as usual
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: French Fries, Sandwich, Hamburger, Dave's Double, Spicy Chicken Sandwich, Cheese Fries, Cheeseburger
Food ok... No clean tables or anything else for that matter. It's gross in here
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