“I really think having to put your own order in at those kiosks takes away from the routine of their service. I needed to pay cash but no one was at the register after I put my order in. I had to interrupt a lady doing orientation to ask to pay for my food in order to start my order. No receipt was given at kiosk to show cash register my order number either. Lack of human contact is lack of communication and it has a negative effect.“
“Haven't been to McDonald's in a couple of years and used the drive-through on a Saturday. The line was long but moved along quickly. The exterior of the building and the parking lot were clean. The workers were polite, and I was pleasantly surprised with the short amount of time I was in line. The food was hot and as expected. Thank you for a great experience!“