Dairy Queen Grill & Chill

I have been to this portage location a lot of times and normally have a good experience. But this time I got a brownie cupfection and it was the worst I have ever seen. No fudge on top, the cup was half full of ice cream leaving a massive gap under the brownie full of air. Barely any fudge on bottom of the cup and very little amount of oreos throughout. To top it off the drive through girl was a bit rude not even trying to see it from my side. I paid for the same treat I like to have on a nice occasion. Just over all a massive disappointment. I will be going else where from now on.

Atmosphere: 1

Food: 1

Service: 1

Stopped for a large smoothie.

Atmosphere: 4

Food: 4

Service: 4

So when you call they never answer the phone. I called several times one day and they never answered their phones.

Went for ice cream with the family and the girl on the intercom was rude, rushing and laughing throughout the order.
When at the window she acted as if we were a inconvenience to her day.

Atmosphere: 1

Food: 1

Service: 1

Large frozen cake, EXCELLENT

Atmosphere: 5

Food: 5

Service: 5

Worst service I ever received at a Dairy Queen (Drive-up). Little or no communication, Ice-cream machine need to be reloaded and had to wait. Watch employees basically stand around with-out a care, Saw them pass a broom and handled dust pan across the serving counter twice, Blizzards were soft an ended up drinking them instead of enjoying them. Had to ask for napkins twice after trying to flag someone down thru thru drive up window. (Again poor customer service, There were at least 6 employees on duty).

Atmosphere: 1

Food: 1

Service: 1

Went through the drive thru and only ordered a medium Reese’s peanut butter cup blizzard as well as a large vanilla cone in a dish. When I got to the window and paid I had to re ask for lids / dishes for the blizzard and cone which wasn’t a big deal, however when I got home I found the blizzard had no Reese’s in it, just little flecks to make it seem like something was in the cup. As well as the last few times my family and I have went to this location which we go to about once a week or every other, the blizzards haven’t been filled to at least the top of the cup and have had a vast inconsistency with how full the cups have been with both the ice cream and the candy inside.. overall it’s almost better at this point to go to Culver’s or even the Dairy Queen in sun prairie.

Atmosphere: 2

Food: 1

Service: 2

Horrible experience today. The guy rung up our order but charged the car in front of us by mistake. I ordered a cappuccino moolatta but receipt said carmel but it was mocha. I told the girl at the window who just made it and she wasn't sure what it was. It was mocha-yuck! My daughter ordered (2) 2 piece chicken tenders/ mix and match but got only 1 box instead in the bag.

Atmosphere: 1

Food: 1

Service: 1

Make good chocolate malts

Atmosphere: 3

Food: 4

Service: 4

Needs a massive remodel

Atmosphere: 1

Food: 4

Service: 2

Older short women (assuming manager) is very rude and unprofessional. Refuses to make a shake, when any other time I’ve gone they have made it no questions asked. Be polite next time.
It’s an ice cream shop, can’t mix milk and ice cream?

Atmosphere: 1

Food: 1

Service: 1

Incapital service. Giving people the wrong orders.

Ordered 2 ice cream cakes for our sons first birthday. One customized and one from dq selection of cakes. They turned out perfect and everyone loved them. Thank you :)

Friendly staff and great blizzards!

I sat in drive-through for 10 minutes. No one so much as acknowledged me.