I had been craving Cousins for weeks and finally treated myself and needless to say I will not be going back. Guy taking my order was more preoccupied with their work conversations so he somehow misheard me ask for double ham and cheese only. My sandwich had a bunch of veggies and mayo on it, and when I went back in to get a new one the lady asked me if she could just take the stuff off to which I said no, and asked her to please make me a new one because that’s not what I ordered. She seemed annoyed and then she disappeared so a guy came out of the back and made me a new one, but proceeded to give me seemingly the oldest bread they had available, and definitely did not put the double cheese that I paid for on it. Brutal experience, even worse sandwich.
Atmosphere: 1
Food: 1
Service: 1
Nick Boehm
I go here regularly but their turkey sandwiches can be quite salty depending on who made it
BP
Closed at 8:15 pm on 10-31-25. Hours say open till 9 pm. I know if there is one thing I love about a restaurant, it's inconsistency. Will it be open? Who knows?
Tania Tesch
The teenagers who took my order where so disrespectful.. they were mocking me on my face with her co-worker. Not nice
Atmosphere: 1
Service: 1
tm3389
Cousins is good. However, like most places they need more help and the current staff doesn't exactly hustle.
Atmosphere: 4
Food: 5
Service: 3
Sara Murray
Visited this Cousins today at 4:34pm. I am 9 months pregnant and wanted cheese fries. Pregnancy cravings are strong! I paid almost 6 dollars for cheese fries and received fries with approx 1 Tablespoon of cheese on them. Imagine my disappointment. Pregnancy hormones made me cry. 😭
Atmosphere: 4
Food: 1
Service: 4
A E
Staff did not know what a meal is. When I asked for meals 3 times she still only charged for subs. When I received our friendship container there were maybe 10 fries in the regular size. No unsweetened iced tea. Not the regular cousins experience we generally have.
Atmosphere: 1
Food: 1
Service: 1
Duke Duke
poor employees there is never working a/c in that building🥵🌴
Atmosphere: 1
Food: 5
Service: 5
Ryan Walters
I ordered the $10 meal deal online. The first time I ordered it I was told I had to order it online, it can’t be ordered at the register. I got bit by a tic inside while sitting waiting for my order. I had to wait at least an additional 20-30 minutes after the estimated time their website said it would be completed. It was during a peak time and they didn’t have enough employees working at that moment. Every time I come to any cousins subs location I request my sub not to be “gutted” and they remove bread every time. This time they forget to put bacon on my sub that I paid for and there was also a large piece of green pepper skin larger than the biggest cheese curd I ordered. They made some bacon and gave it me in a cup so I can place it on my sub instead of them throwing away my sub and making a new one. The order taker/drive thru employee apologized for my sub having no bacon. Another serious complaint I have is the music always seems to be way too loud inside at this location. I’m a fairly laid back guy, so this stuff doesn’t really bother me, but most people would be upset the service I continue to get at Cousins Subs. I order a complete meal here at least once or twice a month. Sometimes I’m pleasantly surprised by the service. Other times I’m disappointed
Heather Rechlin
Did a catering order for party subs for our daughter’s volleyball team. They were super nice, got the order ready ahead of time and the food was great. The lady who took my order was extremely helpful and at pick up they offered to help carry everything out to my car. It was great! Team loved the food.
Fast friendly service. Great sandwich and fries were perfect.
Rick Goetz
The best sub sandwichs
Cory Corrigan
Really nice young staff. Food was good and fast. I don't eat FF often but when I do it's a Cousins steak and Cheese if I can find one.
Justin Oldenhoff
Ordered online. Went in and waited for 15min. Was never helped. Found my order sitting by the drive through window. Fries were cold. Not the first bad experience at this location.
I had been craving Cousins for weeks and finally treated myself and needless to say I will not be going back. Guy taking my order was more preoccupied with their work conversations so he somehow misheard me ask for double ham and cheese only. My sandwich had a bunch of veggies and mayo on it, and when I went back in to get a new one the lady asked me if she could just take the stuff off to which I said no, and asked her to please make me a new one because that’s not what I ordered. She seemed annoyed and then she disappeared so a guy came out of the back and made me a new one, but proceeded to give me seemingly the oldest bread they had available, and definitely did not put the double cheese that I paid for on it. Brutal experience, even worse sandwich.
Atmosphere: 1
Food: 1
Service: 1
I go here regularly but their turkey sandwiches can be quite salty depending on who made it
Closed at 8:15 pm on 10-31-25. Hours say open till 9 pm. I know if there is one thing I love about a restaurant, it's inconsistency. Will it be open? Who knows?
The teenagers who took my order where so disrespectful.. they were mocking me on my face with her co-worker. Not nice
Atmosphere: 1
Service: 1
Cousins is good. However, like most places they need more help and the current staff doesn't exactly hustle.
Atmosphere: 4
Food: 5
Service: 3
Visited this Cousins today at 4:34pm. I am 9 months pregnant and wanted cheese fries. Pregnancy cravings are strong! I paid almost 6 dollars for cheese fries and received fries with approx 1 Tablespoon of cheese on them. Imagine my disappointment. Pregnancy hormones made me cry. 😭
Atmosphere: 4
Food: 1
Service: 4
Staff did not know what a meal is. When I asked for meals 3 times she still only charged for subs. When I received our friendship container there were maybe 10 fries in the regular size. No unsweetened iced tea. Not the regular cousins experience we generally have.
Atmosphere: 1
Food: 1
Service: 1
poor employees there is never working a/c in that building🥵🌴
Atmosphere: 1
Food: 5
Service: 5
I ordered the $10 meal deal online. The first time I ordered it I was told I had to order it online, it can’t be ordered at the register. I got bit by a tic inside while sitting waiting for my order. I had to wait at least an additional 20-30 minutes after the estimated time their website said it would be completed. It was during a peak time and they didn’t have enough employees working at that moment. Every time I come to any cousins subs location I request my sub not to be “gutted” and they remove bread every time. This time they forget to put bacon on my sub that I paid for and there was also a large piece of green pepper skin larger than the biggest cheese curd I ordered. They made some bacon and gave it me in a cup so I can place it on my sub instead of them throwing away my sub and making a new one. The order taker/drive thru employee apologized for my sub having no bacon. Another serious complaint I have is the music always seems to be way too loud inside at this location. I’m a fairly laid back guy, so this stuff doesn’t really bother me, but most people would be upset the service I continue to get at Cousins Subs. I order a complete meal here at least once or twice a month. Sometimes I’m pleasantly surprised by the service. Other times I’m disappointed
Did a catering order for party subs for our daughter’s volleyball team. They were super nice, got the order ready ahead of time and the food was great. The lady who took my order was extremely helpful and at pick up they offered to help carry everything out to my car. It was great! Team loved the food.
Restaurantji Recommends
Cousins. Always good. Fast service
Fast friendly service. Great sandwich and fries were perfect.
The best sub sandwichs
Really nice young staff. Food was good and fast. I don't eat FF often but when I do it's a Cousins steak and Cheese if I can find one.
Ordered online. Went in and waited for 15min. Was never helped. Found my order sitting by the drive through window. Fries were cold. Not the first bad experience at this location.
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