I had high hopes for Pioneer Keg, but unfortunately, my experience left me thoroughly disappointed. My grandma and I arrived around 11am, there were only a few people (maybe five) seated at the bar. We chose a table to sit at, and a few minutes later the owner came over, we received menus and were asked what we wanted to drink. I ordered my drink and my gran ordered hers. For 25 minutes, we were completely ignored, no check-in, not a glance from the owner who was behind the bar fiddling with cups while making small talk with the people at the bar. My grandma and I quickly left. With such a small crowd, this kind of disregard is unacceptable.
What’s worse than the poor service was the overall atmosphere, which seemed to stem from the owner's attitude. There’s a clear air of unprofessionalism and entitlement, as if customers are expendable because “there will always be more.” That mindset is not how you run a successful or welcoming business.
Treat your customers better, and maybe then you’d have the support, and income, to hire actual staff and not need to require your child to work for you. It’s hard to grow a business when the energy you put out pushes people away. And frankly, if you spent more time working on your customer service (and your attitude), you might not be so stressed, or unpleasant to be around.
Atmosphere: 1
Service: 1
Nay Scott
My visit was extremely disappointing. I’m fairly certain I saw rats in the bathroom, which immediately raised serious concerns about cleanliness. To make matters worse, my burger was served completely raw, and when I brought it to the staff’s attention, they refused to refund me or replace it. The drinks were flat, flavorless, and had an unpleasant smell—almost like sweat and uncooked food. The overall atmosphere was uncomfortable, and the employees crossed personal boundaries by asking intrusive questions about my life. This was by far one of the most unsettling dining experiences I’ve ever had. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Sal Marchese
Best perch fish fry 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brick Cheese Curds, Fish
Zach Peterson
Great fish fry, great service. Loved the potato salad.
Andrew
The homemade burger patty is great on whatever burger you choose. The appetizer cheese curds and jalapeño bites were a definite plus to our meals
william berry
Atmosphere, food, and people very nice.
Casey Connors
Keto crust (cauliflower) pizza, fried mushrooms & fried jalapeños. So good! Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Battered Mushrooms Small, Jalapeno Bites Small
Tabitha Brown
The food was great but the service & atmosphere was even better! SUCH a wonderful surprise!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Fish Fry with Potato Pancakes, Spicy Bacon Cheeseburger 1lb, Brick Cheese Curds
Just got our pizza delivered almost two hours after ordering looking like it sat on a counter quite a while. Total waste of money. In the garbage it went.
Atmosphere: 1
Food: 1
Service: 1
Emo Emery
The Pioneer Keg offers small town WI hospitality NW of Milwaukee The Brews are a variety of WI drafts carefully selected by the owner who is the barkeep,host,cook,and WI historian The menu includes 1/4,1/3,and 1/2 pound burgers and patty melts which offer a variety of local cheeses provided by Widmer's cheese which is located 2 blocks from the Pioneer Keg The fried cheese curds are the best and made using Widmer's cheese If you are ever passing close to Theresa WI don't miss the opportunity to enjoy this small town gem
Great food and service! Friendly and accommodating.
Atmosphere: 4
Food: 4
Service: 4
Great Food and a Great atmosphere!!! Very Nice...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brick Cheese Curds, Chicken Wings Doz
I had high hopes for Pioneer Keg, but unfortunately, my experience left me thoroughly disappointed. My grandma and I arrived around 11am, there were only a few people (maybe five) seated at the bar. We chose a table to sit at, and a few minutes later the owner came over, we received menus and were asked what we wanted to drink. I ordered my drink and my gran ordered hers. For 25 minutes, we were completely ignored, no check-in, not a glance from the owner who was behind the bar fiddling with cups while making small talk with the people at the bar. My grandma and I quickly left. With such a small crowd, this kind of disregard is unacceptable.
What’s worse than the poor service was the overall atmosphere, which seemed to stem from the owner's attitude. There’s a clear air of unprofessionalism and entitlement, as if customers are expendable because “there will always be more.” That mindset is not how you run a successful or welcoming business.
Treat your customers better, and maybe then you’d have the support, and income, to hire actual staff and not need to require your child to work for you. It’s hard to grow a business when the energy you put out pushes people away. And frankly, if you spent more time working on your customer service (and your attitude), you might not be so stressed, or unpleasant to be around.
Atmosphere: 1
Service: 1
My visit was extremely disappointing. I’m fairly certain I saw rats in the bathroom, which immediately raised serious concerns about cleanliness. To make matters worse, my burger was served completely raw, and when I brought it to the staff’s attention, they refused to refund me or replace it. The drinks were flat, flavorless, and had an unpleasant smell—almost like sweat and uncooked food. The overall atmosphere was uncomfortable, and the employees crossed personal boundaries by asking intrusive questions about my life. This was by far one of the most unsettling dining experiences I’ve ever had. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Best perch fish fry 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brick Cheese Curds, Fish
Great fish fry, great service. Loved the potato salad.
The homemade burger patty is great on whatever burger you choose. The appetizer cheese curds and jalapeño bites were a definite plus to our meals
Atmosphere, food, and people very nice.
Keto crust (cauliflower) pizza, fried mushrooms & fried jalapeños. So good! Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Battered Mushrooms Small, Jalapeno Bites Small
The food was great but the service & atmosphere was even better! SUCH a wonderful surprise!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Fish Fry with Potato Pancakes, Spicy Bacon Cheeseburger 1lb, Brick Cheese Curds
Restaurantji Recommends
First time there, it was very nice and enjoyable. The food (Pizza) was excellent. We shall return for more greatness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brick Cheese Curds, Philly Steak Pizza 16
Just got our pizza delivered almost two hours after ordering looking like it sat on a counter quite a while. Total waste of money. In the garbage it went.
Atmosphere: 1
Food: 1
Service: 1
The Pioneer Keg offers small town WI hospitality NW of Milwaukee
The Brews are a variety of WI drafts carefully selected by the owner who is the barkeep,host,cook,and WI historian
The menu includes 1/4,1/3,and 1/2 pound burgers and patty melts which offer a variety of local cheeses provided by Widmer's cheese which is located 2 blocks from the Pioneer Keg
The fried cheese curds are the best and made using Widmer's cheese
If you are ever passing close to Theresa WI don't miss the opportunity to enjoy this small town gem
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt, Brick Cheese Curds
Owner is extremely rude and unfriendly. Service is slow even when the place is empty. Ordered wings and the chicken was still raw in the middle!
Atmosphere: 1
Food: 1
Service: 1
I took my daughter there last night and the food was amazing, the owner was so gracious, we definitely will go back there again!!
Atmosphere: 5
Food: 5
Service: 5
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