Driving line was long walked in the store to place an order they wouldn’t let me do cash payment because the counter drawers were closed.i didn’t have a card on me told me to use a kiosk I said I don’t have a card the manager didn’t want to help I left the store.my order was 12 hard shell tacos and 12 beef soft shell tacos.and 6 pintos and cheese.the manager didn’t care..then went to the taco truck and got 12 hard shell tacos and 12 soft tacos .. because Taco Bell refuse to take my order inside the store..
Adam Webb
Didn't get all my food they i tried to call a few times & don't answer the phone
Bryan Radke
20 minutes of standing in the lobby waiting on mobile order. Still haven’t had anyone say hello or give an update on the order.
20 minutes of silence…
link0reed
They steal from you this is the second time i ordered food and said no to the donation upcharge and they still did it. It doesn't matter if it's 20¢ or 40¢ if say no then he shouldn't just be sneakily added on.
Atmosphere: 3
Food: 2
Service: 1
Lisa
My food was was missing ingredients. Its a 5 layer not a 3 layer burrito.
Food: 1
Service: 4
Iona Robertson
I feel like the food that you get is not worth the money
Atmosphere: 2
Food: 2
Service: 2
lynnwV6312TY
I went there for lunch and got 2 things. As I am driving home I could smell something and when I got home I tasted this something and tossed the rest of the taco. The ground beef was spoiled! And they had the nerve to sell that? Called to tell them, no answer, of course. Called customer service in California and they said the manager would call me, never did. So i took it back and they gave me my money back but only after they told me I was wrong! WHAT? Never again!
Vi
horrendous service and quality of food. I used to prefer to come to this location because of how close it is but I will go out of my way and drive an additional 15 minutes to a different location every single time at this point. not only do they not answer you at the speaker, but the wait times once you're able to place your order or check in are also horrible. you will generally be waiting 20 minutes to 30 minutes every single time no matter how long the line is. And by the time you get your food it's going to be incorrect. I thought maybe it was just new staff, or a rough day, and I was giving them the benefit of the doubt. but after at EVERY single order being incorrect every time for weeks when the food item only has two ingredients in it, this is clearly a problem with the staff. And when you mentioned that your food item is incorrect, they will argue with you and bring the rest of the crew over and start yelling at you, Even if you have a receipt and the image of the food is on the menu and you try to show them that that food item has the ingredients they will still yell at you and tell you you're wrong. only go here if you are absolutely desperate, you don't mind waiting for a long time for incorrect food, and whatever you order cannot be customized because they will ring it in incorrectly or refuse to make it the way that you place it on the mobile app. it's so disappointing and so discouraging because you guys really had a good crew a year or two back and now nobody here cares and are incredibly rude to not only each other but the customers as well. corporate doesn't do any refunds or returns for this store anymore since it has happened to so many times, And when I have gone back or called to get my item replaced I was argued with each time.
Atmosphere: 1
Food: 1
Service: 1
Lucas England
They made an honest and easy mistake however they stepped up and corrected it right away and gave me the food they were missing. I literally avoid other Taco Bells and always go to this Taco Bell because they always make the food correctly it tastes good and usually you get everything you ordered. I told them I would leave them a good review for taking care of the problem no questions asked. I drive 30 mins to go to this taco bell only. If only every taco bell was like this one... Good job guys!!!
Extremely rude and slow
Atmosphere: 1
Food: 1
Service: 1
Driving line was long walked in the store to place an order they wouldn’t let me do cash payment because the counter drawers were closed.i didn’t have a card on me told me to use a kiosk I said I don’t have a card the manager didn’t want to help I left the store.my order was 12 hard shell tacos and 12 beef soft shell tacos.and 6 pintos and cheese.the manager didn’t care..then went to the taco truck and got 12 hard shell tacos and 12 soft tacos .. because Taco Bell refuse to take my order inside the store..
Didn't get all my food they i tried to call a few times & don't answer the phone
20 minutes of standing in the lobby waiting on mobile order. Still haven’t had anyone say hello or give an update on the order.
20 minutes of silence…
They steal from you this is the second time i ordered food and said no to the donation upcharge and they still did it. It doesn't matter if it's 20¢ or 40¢ if say no then he shouldn't just be sneakily added on.
Atmosphere: 3
Food: 2
Service: 1
My food was was missing ingredients. Its a 5 layer not a 3 layer burrito.
Food: 1
Service: 4
I feel like the food that you get is not worth the money
Atmosphere: 2
Food: 2
Service: 2
I went there for lunch and got 2 things. As I am driving home I could smell something and when I got home I tasted this something and tossed the rest of the taco. The ground beef was spoiled! And they had the nerve to sell that? Called to tell them, no answer, of course. Called customer service in California and they said the manager would call me, never did. So i took it back and they gave me my money back but only after they told me I was wrong! WHAT? Never again!
horrendous service and quality of food. I used to prefer to come to this location because of how close it is but I will go out of my way and drive an additional 15 minutes to a different location every single time at this point. not only do they not answer you at the speaker, but the wait times once you're able to place your order or check in are also horrible. you will generally be waiting 20 minutes to 30 minutes every single time no matter how long the line is. And by the time you get your food it's going to be incorrect. I thought maybe it was just new staff, or a rough day, and I was giving them the benefit of the doubt. but after at EVERY single order being incorrect every time for weeks when the food item only has two ingredients in it, this is clearly a problem with the staff. And when you mentioned that your food item is incorrect, they will argue with you and bring the rest of the crew over and start yelling at you, Even if you have a receipt and the image of the food is on the menu and you try to show them that that food item has the ingredients they will still yell at you and tell you you're wrong. only go here if you are absolutely desperate, you don't mind waiting for a long time for incorrect food, and whatever you order cannot be customized because they will ring it in incorrectly or refuse to make it the way that you place it on the mobile app. it's so disappointing and so discouraging because you guys really had a good crew a year or two back and now nobody here cares and are incredibly rude to not only each other but the customers as well. corporate doesn't do any refunds or returns for this store anymore since it has happened to so many times, And when I have gone back or called to get my item replaced I was argued with each time.
Atmosphere: 1
Food: 1
Service: 1
They made an honest and easy mistake however they stepped up and corrected it right away and gave me the food they were missing. I literally avoid other Taco Bells and always go to this Taco Bell because they always make the food correctly it tastes good and usually you get everything you ordered. I told them I would leave them a good review for taking care of the problem no questions asked. I drive 30 mins to go to this taco bell only. If only every taco bell was like this one... Good job guys!!!
Restaurantji Recommends
Not quite sure if they have enough help here, slow service.
Atmosphere: 3
Food: 4
Service: 3
Our food was made perfect, even when my wife ordered extra jalapeño sauce on her 2 steak quesadilla. Our order was made just perfect. Thank you
Takes 30 minutes every time no matter drive through or dine in.
The best most understanding experience national wide
They care about giving amazing customer service
Atmosphere: 5
Food: 5
Service: 5
So slow bro like pls hire more ppl
Atmosphere: 1
Food: 5
Service: 1
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