The Chocolate Factory
$ • Sandwich Shops, Ice Cream, Soup
Hours:
1402 S Main St, West Bend
(262) 306-8894
About The Chocolate Factory
Customers' Favorites
The Chocolate Factory Reviews
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I stopped at the Chocolate Factory in West Bend and ordered a turkey sub meal. Prior to today, I had never experienced any issues worth noting. I placed my order and swiped my card as usual. The cashier then walked away, and I proceeded to fill my soda cup at the fountain, as is customary. The cashier then approached me in front of other employees and customers, stating that he did not recall me paying for a soda. I found this remark to be insulting and rude, as I had ordered...read full review
LOVE the Chocolate Factory! Excellent food and service with soooo many options! Did I mention the dessert selection is AMAZING! ❤️😋
I’m 51 years old, and cherish my yearly trips to Washington county. Your subs are the absolute best I’ve ever had!
Menu
Hours
| Monday | 10:30AM - 9PM |
| Tuesday | 10:30AM - 9PM |
| Wednesday | 10:30AM - 9PM |
| Thursday | 10:30AM - 9PM |
| Friday | 10:30AM - 9PM |
| Saturday | 10:30AM - 9PM |
| Sunday | 11AM - 8PM |
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The Chocolate Factory offers a variety of food options including subs, croissant sandwiches, hot dogs, salads, soups, chili, and ice cream. The ice cream is sold by the ounce, allowing customers to try multiple flavors. Subs can be customized to your liking, but it's important to specify your preferences as the employee may include toppings that are typically included unless requested otherwise. Vegetarian options, such as veggie subs, are available.
The restaurant is located in a strip mall and can get busy during lunch or dinner hours, so parking may require a short walk. The soda machines are located near the to-go order window, which can cause congestion. Outdoor seating is available, and the staff is friendly. The food and ice cream are highly praised, with many customers enjoying the variety and prompt service. The menu might seem overwhelming at first, but staff are helpful and patient, especially with large families. Ice cream is consistently rated as five stars.
Some reviews mention that the sandwiches are good but occasionally inconsistent, with issues like missing cheese or limited toppings, leaving customers hungry despite paying full price. The cleanliness of the restaurant has also been noted as needing improvement, with the tables sometimes being dirty even when the restaurant isn’t busy. Despite these issues, everyone agrees that the ice cream is top-notch, and the environment remains family-friendly.
When visiting, it’s recommended to confirm dietary restrictions and be specific with custom orders to ensure satisfaction. The Chocolate Factory provides a variety of food and ice cream options in a welcoming setting suitable for families.