Spite being by her self Manger Chelsea having to make dough to order still managed to have my order of 3 items finish by the suggested time from the app. When picking the order up I was greeted with a smile and joking laughter. Honestly we need more fast food and other local employees like her. I am thankful for her professionalism.
Atmosphere: 5
Food: 5
Service: 5
Josh Jackson
I ordered a pizza today for delivery and the person who delivered it left it on the doorstep and didn’t knock on the door or ring the doorbell and the pizza needed up having aunts in it.
Frank Marino
Very good pizza!
Atmosphere: 3
Food: 4
Service: 5
E
I have previously reviewed a separate Papa John's down the road in Ashburn, VA, and that branch was plagued with numerous issues. I have to say however, after ordering from this branch on two separate occasions, I am quite impressed. I am not sure if I have just been lucky, or if this is the best Papa Johns in all of the land, but the quality and efficiency here have been exceptional thus far.
I should also say that a friend of mine had a pizza sent to my house in the past and I was unaware of it (a prank we have done to each other throughout the years). The pizza arrived without my knowledge and my brother-in-law told them we did not order it (which was true). Since the pizza could not be delivered, the branch refunded my friend and that was the end of it. We both felt terrible about this, and I am still willing to make the branch whole for this to this day. Long story short, this was a testament of this store's integrity.
Food: 5
Service: 5
Sorcha Turnbull
Does not close at 10, they're 5 star but Google is a liar
Atmosphere: 3
Food: 5
Service: 5
Kevin Miller
We waited over an hour for our delivery. We were at the Inn hotel at Hollywood Casino called about our order they refunded our money was over $70 but the driver said that they left it with the security guard. There’s no security guard at the hotel. The manager said so she didn’t know where she left it. I would think that that would be the manager’s job to find out where she left someone else’s food very horrible people to deal with.
Chelsey
Horrible customer service at drop off. If you want a good tip maybe be nicer to your customers instead of shoving pizza boxes in my hands. I always have cash to give an extra tip, but if you don't show common curtesy, that money stays in my pocket.
Atmosphere: 1
Food: 3
Service: 1
Jameson Callahan
I had a highly disappointing experience with this location, which I feel could have been easily avoided with better customer service. I placed an order for a large pizza and wings, and the phone call went smoothly. The woman I spoke with was polite, and after confirming my order, total, and a pickup time of 36-46 minutes, she assured me the order was successfully placed. However, when my husband arrived to pick up the order 40 minutes later, he was informed that it had never been processed. Rather than offering a reasonable solution—such as expediting our order and apologizing for the inconvenience - they simply asked him to reorder and informed him he would have to wait an additional hour. This lack of effort to make things right was incredibly frustrating and reflects poor management and a lack of regard for customer satisfaction.I am extremely disappointed with the experience and will not be returning to this location in the future.
Atmosphere: 1
Service: 1
Rick Mills
Cannot say enough about the helpfulness of this group of people I go here on a regular basis manager Kelly is always smiling. They are always very busy they do their best to keep spirits lifted while waiting for your food. The staff is always very helpful and talkative. Makes the time waiting for your pizza a little bit better if they're busy or days. Period Thank you, Kelly and Marcus, for a wonderful experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
Laquita Shipp
We ordered delivery today. Pizza and cheese sticks were so delicious 😋 Everything was cooked great. We will be ordering again soon. The lady was so nice and personable on the phone. Fast and food was awesome
Love this Papa Johns, friendly, willing to go the extra mile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Large New York Style Pizza
Richard Moore
Papa Johns has the best pizza hands down
Atmosphere: 3
Food: 5
Service: 3
Charlene lamartina
I called at 536 and received my pizza and chocolate chip cookie. Until 716, then I found out it across from our hotel we could of walk but we didn't know until we went out today. Papa jobs was terrible. I would only go there if it was free
Atmosphere: 2
Food: 2
Service: 2
mathieu bourget
Quick delivery!
Atmosphere: 5
Food: 5
Service: 5
Janet Bartlett
Pizza was great! Delivery was fast and food was still hot! Driver was nice too! Awesome experience and will definitely order again!!!!
Spite being by her self Manger Chelsea having to make dough to order still managed to have my order of 3 items finish by the suggested time from the app. When picking the order up I was greeted with a smile and joking laughter. Honestly we need more fast food and other local employees like her. I am thankful for her professionalism.
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza today for delivery and the person who delivered it left it on the doorstep and didn’t knock on the door or ring the doorbell and the pizza needed up having aunts in it.
Very good pizza!
Atmosphere: 3
Food: 4
Service: 5
I have previously reviewed a separate Papa John's down the road in Ashburn, VA, and that branch was plagued with numerous issues. I have to say however, after ordering from this branch on two separate occasions, I am quite impressed. I am not sure if I have just been lucky, or if this is the best Papa Johns in all of the land, but the quality and efficiency here have been exceptional thus far.
I should also say that a friend of mine had a pizza sent to my house in the past and I was unaware of it (a prank we have done to each other throughout the years). The pizza arrived without my knowledge and my brother-in-law told them we did not order it (which was true). Since the pizza could not be delivered, the branch refunded my friend and that was the end of it. We both felt terrible about this, and I am still willing to make the branch whole for this to this day. Long story short, this was a testament of this store's integrity.
Food: 5
Service: 5
Does not close at 10, they're 5 star but Google is a liar
Atmosphere: 3
Food: 5
Service: 5
We waited over an hour for our delivery. We were at the Inn hotel at Hollywood Casino called about our order they refunded our money was over $70 but the driver said that they left it with the security guard. There’s no security guard at the hotel. The manager said so she didn’t know where she left it. I would think that that would be the manager’s job to find out where she left someone else’s food very horrible people to deal with.
Horrible customer service at drop off. If you want a good tip maybe be nicer to your customers instead of shoving pizza boxes in my hands. I always have cash to give an extra tip, but if you don't show common curtesy, that money stays in my pocket.
Atmosphere: 1
Food: 3
Service: 1
I had a highly disappointing experience with this location, which I feel could have been easily avoided with better customer service. I placed an order for a large pizza and wings, and the phone call went smoothly. The woman I spoke with was polite, and after confirming my order, total, and a pickup time of 36-46 minutes, she assured me the order was successfully placed. However, when my husband arrived to pick up the order 40 minutes later, he was informed that it had never been processed. Rather than offering a reasonable solution—such as expediting our order and apologizing for the inconvenience - they simply asked him to reorder and informed him he would have to wait an additional hour. This lack of effort to make things right was incredibly frustrating and reflects poor management and a lack of regard for customer satisfaction.I am extremely disappointed with the experience and will not be returning to this location in the future.
Atmosphere: 1
Service: 1
Cannot say enough about the helpfulness of this group of people I go here on a regular basis manager Kelly is always smiling. They are always very busy they do their best to keep spirits lifted while waiting for your food. The staff is always very helpful and talkative. Makes the time waiting for your pizza a little bit better if they're busy or days. Period Thank you, Kelly and Marcus, for a wonderful experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
We ordered delivery today. Pizza and cheese sticks were so delicious 😋 Everything was cooked great. We will be ordering again soon. The lady was so nice and personable on the phone. Fast and food was awesome
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love this Papa Johns, friendly, willing to go the extra mile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Extra Large New York Style Pizza
Papa Johns has the best pizza hands down
Atmosphere: 3
Food: 5
Service: 3
I called at 536 and received my pizza and chocolate chip cookie. Until 716, then I found out it across from our hotel we could of walk but we didn't know until we went out today. Papa jobs was terrible. I would only go there if it was free
Atmosphere: 2
Food: 2
Service: 2
Quick delivery!
Atmosphere: 5
Food: 5
Service: 5
Pizza was great! Delivery was fast and food was still hot! Driver was nice too! Awesome experience and will definitely order again!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: New York Pizza
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