Gino's Pizza & Spaghetti House

I have been ordering food from here at least once a week. I make a online order for pickup.They have decent food but their customer service is horrible. They all have attitude to make you feel like you're not welcome. I ordered a salad adding pepperoni and bacon to it. They didn't even look at what I ordered just gave me what they wanted too. When I called to try to settle the matter the guy that answers the phone gave the call to someone else and then yelled from the background telling me not to order food from there if I want what I ordered and paid for.

Atmosphere: 2

Food: 4

Service: 1

manager has no idea of food quality, or how to make pizza. I received my pizza to go, the entire middle, half of all pizza was not cooked, soft soup...... awful. The manager needs to be engaged and active in food quality control, and he was not

Atmosphere: 2

Food: 1

Service: 2

Good place

Atmosphere: 2

Food: 2

Service: 2

This was, bar none, the grossest spaghetti I have ever seen once it was delivered. Also, the garlic bread was hard tiny rocks of bread that were so stale they wouldn’t even break in half. With the delivery fee it cost me approximately 30 bucks. So not worth it. Go somewhere else.

Ordered a large Meat Lovers pizza. A man by the name Rob made it very well 10/10 would recommend.

Atmosphere: 5

Food: 5

Service: 5

We grabbed a couple take and bake pizzas and they were fantastic! Love Gino's and I don't travel through West Virginia without stopping and getting it

Food: 5

I didn't get my cheese sticks

Atmosphere: 3

Food: 1

Service: 1

The Gino's on the West Side of Charleston is a hidden gem. I have lived in Charleston my whole life but had never eaten at this location. I may never eat pizza anywhere else in Charleston ever again! Super impressed with everything about this establishment! Well done West Side Gino's!!

Food: 5

Service: 5

Will not answer the phone. I've been calling since 7:30 it is 8:18 on a Saturday. They will not answer.

Service: 1

Was told 15-20 minutes for 2 sandwiches and wings in an empty restaurant. Over 30 minutes later and they had one of our sandwiches in the window and just starting the remainder of the order. We asked twice and they were rude then brought the food after 45 minutes. Sandwich was cold. Got full refund. Will not go back.

Atmosphere: 1

Food: 1

Service: 1

I called and the phone rang w/o an answer. My husband went to this Gino's and all the workers were outside, said they were on lunch,

Food: 5

Service: 1

Me and my son both took one bite and that was it! So I didn't get to eat dinner that I spent my last $ on. Just to warn you don't order the ham pubwiches save your money I got home before I opened so it was a distance away. I put no tomatoes on one they both had tomatoes. It stunk so bad I had to throw it outside I couldn't stand the smell. My oldest didn't eat his either. So that's says it wasn't just don't know about service or atmosphere I ordered online and picked up at the window I got 2 ham pubwiches &15.00 each and small pizza the kids liked the pizza

Atmosphere: 5

Food: 1

Service: 5

Good food

Atmosphere: 5

Food: 5

Service: 5

The lady at the register was nice and the food was good!

Atmosphere: 4

Food: 4

Service: 5

I always try to get a Tudor’s biscuit when I visit WV but the past couple of trips the biscuits were really kind of a disappointment. Dry, hard biscuits-like they weren’t fresh at all.

Atmosphere: 4

Food: 3

Service: 4