Wendy's

621 Washington St, Charleston
(304) 343-9175

Recent Reviews

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Louis Rios

Really good quality at good prices.

Atmosphere: 5

Food: 5

Service: 5

Alisa Vear

I spend mad money at this particular Wendy's...and I always tip. Daytime is on point! Late night has been very disappointing. They close at two, but the frosty machine is done at 1 or earlier...every time. Also, I asked for plain chicken nuggets with honey mustard...but NOT only did I get Spicy nuggets... I'm pretty sure that they were left over from at least two hours ago 😞
The fries were mediocre at best. To be fair, I don't generally care about fries. Unfortunately, they were the highlight of my meal. The nuggets were dry, cold and spicy when I specifically asked for Plain. I will stick to day shift with them. Night shift seems to only care about not having to make anything fresh.

Atmosphere: 2

Food: 1

Service: 3

Aa Davis

OMH Westside Wendy's is Back!!!! Food hot! Food Fresh! The one on Washington the one!

Atmosphere: 5

Food: 5

Service: 5

Jesus

Since June, every time I pull up, there's a long wait before they tell me their system is down and they can't take orders at this time. When I ask when they're getting it fixed, they insist that this is the first time it's ever happened and it only went down today

Atmosphere: 1

Food: 1

Service: 1

The Doc On Wheels

The lady at the window informed me that they didn’t have two out of three items I had ordered and I kindly asked her to cancel the order. She said okay. Four days later and the order was never cancelled or refunded to my Apple Card. Service is very slack at this location. I’ve ordered here in the past and almost always something is missing (be sure to check your bag before rolling away
).

Atmosphere: 2

Food: 3

Service: 1

Katie Barger

Came at 1150 pm and was tole that there register person was on break so I called to talk to the manager and he said we will take your order and hung up on me I'd rather not get spit in my food I ask why they would be shut down so early and they was pissed that I ask sorry I hate to give bad reviews but I would not eat here at night cause it was the worst I've seen they need a stronger manager to keep them in order I hope people read this before they try to just get a little sandwich cause they will not treat you right just saying

Dean Kinder

Excellent service. Order was right. Outstanding since it was a large order.

Atmosphere: 4

Food: 4

Service: 4

NIHEL AYARI

This exceeded every single expectation.

Atmosphere: 5

Food: 5

Service: 5

Heather White

There's been times that i have been there to get food and it took sometime to to have my order taken yet, this time the srevice was much quicker and the person that took my oder was very thoughtful and respcetful.

Atmosphere: 5

Food: 5

Service: 5

A.J. Williams

there is a big black thing blocking my view from looking around. They don't clean their bathrooms they have no trash cans in there and no soap in the bathroom this is the most ghetto nastiest Wendy's ever don't eat here. No telling what they do to your food if the environment is like that. Video included in pictures

Atmosphere: 1

Food: 1

Service: 1

Char Elliott

I asked what came on a certain sandwich and it looked like the same thing that was showing on the picture on the menu. What I got was completely different and they will not answer their phone and in fact hang it up after it rings a few times. So you can't even get it made right without running back out. They need out of business

Food: 1

Service: 1

Randy Martin

Bad food no service at night

Atmosphere: 1

Food: 1

Service: 1

Nath Jo

They are always out of something, but they are always fully stocked with attitude, who’s in charge of ordering the food? It’s always “we don’t have soda” “we don’t have chicken” “we don’t have fries” bro what do you have? You just serving salt packets and napkins today? When they do have food and their system isn’t down, they absolutely set a brand new bar for how disrespectful and rude someone could be. Lady I’m not your baby daddy that cheated on you 14 times, I just want a biggie bag?

Atmosphere: 1

Food: 2

Service: 1

Tori Vines

Worst location in WV by far. I walk up to the counter, no one else in the store, 1 car in the driver though, 6 people working behind the counter, said “hello” when I walked up and got ignored. All 6 employees walked by and stared at me never saying a word. Then some lady in the back yells “JACK SOMEONE UP FRONT” then some kid on his phone walks up and goes “what can I do for you?” I said “Wow I’ve been ignored by everyone else thank you for talking to me” and he goes “well it’s only my job to acknowledge customers.” Whoever told this kid this knows NOTHING about running a business. I turned and walked out. So ghetto. Go to any other location. Seriously.

Atmosphere: 1

Food: 1

Service: 1

Kim Bolin

Thus was the most disgusting Wendy's I have ever been in, the bathrooms were filthy, the staff ignored the people at the counter, we actually went back out and through the drive through to get served. Employees were in pj bottoms, the food was cold. Just a terrible place.

Atmosphere: 2

Food: 2

Service: 1

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