Dairy Queen Grill & Chill

9615 Mall Loop, Fairmont
(304) 816-3253

Recent Reviews

Theresa Prickett

April 8, 2024: I went back today and went through drive thru for an Oreo Blizzard....I'm greeted by a girl saying, "Sorry, we don't have any ice cream"March 17, 2024: This place is in dire need of a manager. They had one cake in freezer for purchase....I had to drive to the Bridgeport DQ. It was like there was no manager and no one knew what they were doing at all lol I felt sorry for the guys that were working, but was frustrated at the same time.A year ago I visited drive thru multiple times and they didn't have chocolate ice cream.

Atmosphere: 1

Service: 1

Amber Kestner

We eat at DQ's quite bit but never had any lacked service before. My husband went to get us Blizzard's last night because we were craving ice cream. The employee's took longer to make our ice cream and didn't care to service my husband for the take out. The ice cream was great which was the Brownie Batter and Cotton Candy for the Blizzard's. We got a coupon but don't plan to use it.

Atmosphere: 1

Food: 5

Service: 2

michelle kurta

This is the slowest fast food I've ever gotten. Every time I go to this location, the wait in the drive thru is at least 15 minutes, and inside isn't much better. This isn't because there are a lot of other people there, because there haven't been more than one or two other people/ cars at any time I've visited. This has been my experience repeatedly at this location. I'm finished after waiting today and then ending up with the wrong food.

Atmosphere: 3

Food: 4

Service: 1

Justin Schoonover

JFC…I come once every 5 years and you either can’t get waited on, the order is incorrect, or they are out of it. DQ needs to yank it from the current franchise owners. They are clearly Potatoes.

Nate F

Slow service, didn't take responsibility for an incorrect order.

Atmosphere: 1

Food: 1

Service: 1

John Beverly

Ordering a mocha moolatte is like ordering a milkshake from McDonald's, it's not going to happen, the machine is always broken

Aireal Sage Robbins

This DQ is ALWAYS slow. But to take 30 EXTRA minutes to fulfill a mobile order for two blizzards is RIDICULOUS. And 10 minutes of the wait were just us waiting to be acknowledged by a worker. Schedule more people or shut down inside and only take drive thru orders. There was one employee working the store and doing the work of 5 people while someone who looked like a manager was doing absolutely nothing to help them out, just barking out orders to them. Ice cream was great once we finally got it, but not worth the 30 minute wait after it was supposed to be ready though.

Atmosphere: 1

Food: 5

Service: 1

Amy Fitch

Very disappointed! We went through the drive thru on Thursday evening, we had nearly a 30 minute wait in line. We ordered 2 large M & M blizzards. We have never gotten chocolate M & M blizzards! When I questioned the dark curly headed female working, why they were chocolate, she stated she made them w chocolate topping! They were the worst blizzards we have ever had!If I wanted chocolate, I would have ordered it! Not everyone likes chocolate.Needless to say the blizzards that should have been vanilla were disgusting to say the least.DQ, you have to do better!

Bill Robinson

I got the double cheeseburger and some fries. I could tell the difference between that burger and say Burger King , I don't eat McDonald's. It took a few mins to make everything fresh, lettuce was crispy, tomato had flavor. It was a good burger, for sure!

Atmosphere: 4

Food: 5

Service: 5

Brian Owen

Great service employees were quick and friendly, what else can you ask for..

Atmosphere: 5

Food: 5

Service: 5

Kris Cain

Dq was a late night dinner stop of a busy day. They cooked a fresh match of chicken fingers. Fries may not of been as fresh. But neither were bad. They did stack up the fingers though, was greatly appreciated.

Atmosphere: 3

Food: 3

Service: 3

Steve F.

The food is always delicious here. Their blizzards are always great! Service here is often ridiculously slow. It has been slow on more than one visit.

Atmosphere: 3

Food: 5

Service: 1

Nancy Taylor

The cashier didn't get my order right so therefore the cooks didn't get my food right.

Atmosphere: 1

Food: 1

Service: 1

Phil Poling

Extremely long wait to order. Had to call just to see if the drive thru was work and was advised there was only 2 people working. Would've been nice to at least acknowledge that we were there. Can go somewhere else and get more for less. Won't be back.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Banana Split

Aria Wolf

What happened to dairy Queens food .. it used to be hot and always good.. last few times I went to a DQ the fries were cold or luke warm. The orders were gotten wrong and when they corrected them it was obvious they just added what was missing. The cashier's don't listen ... I used to love DQ now I'm putting it on the do not eat there list.....

Atmosphere: 3

Food: 2

Service: 2

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