I keep getting horrible donuts when I order to go. This one in the picture was supposed to be frosted with sprinkles. Looks like they threw it against the wall.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Donuts
Samuel Tigchelaar
Amazing clean restrooms. Massive dubs for the janitors.
Sarah Watts
Ordered online and waited at the mobile line for prob 10 mins then went around again through the line and said I had a mobile and the woman just stared at me like I was an inconvenience for her then proceeded to tell me that I needed to tell her through the ordering drive thru I was there multiple times rudely. On the app it said to pull up to the mobile window and I did that. Was very disappointed because my drink was watered down afterwards and my food was cold.
Food: 2
Service: 1
Fredrick Danielson
Ordered 1 strawberry and they delivered!!!! MMM so scrumptious. Thanks dunkin! for another win
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
Maribren Flores
I love me so Dunkin Donuts, I’m even a regular. However, I was majorly disappointed today after I decided to try the new HOT HONEY BACON SANDWICH. First of all it wasn’t hot, I was expecting some heat in my mouth. Second of all the bread tasted old stale corn bread, I literally lost my appetite. I still feel sick after eating it and it’s been 5 hours since this incident. I’m pretty sure this bread came from the floor of dollar general because HONEY this ain’t it!!
Atmosphere: 4
Food: 4
Service: 5
Jonathan L
Donuts were good. Staff were kind.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Donuts
T S
Like others have stated they are just rude to be rude. Went there today and no other customers there but when the drive thru employee took my order it was the biggest inconvenience of his life. Literally huffing and puffing the whole time and all I ordered was 1 donut. I get having bad days but if your that unhappy with your job then just leave.The donut was actually good but with the experience I'll avoid this place going fwd.
Atmosphere: 1
Food: 4
Service: 1
Samuel Perdue
So I used to regularly visit and get from the barboursville location but here the environment even during lunch rush is peaceful and quiet. Very professional. The most important part is they have everything on the menu available and take feedback from issues politely and try to ensure it doesn't happen again.
Kid-friendliness: Kid came in it was her birthday today they were very generous and kid to the kid.
Service could been a bit better. We ordered croissants with cream cheese but they didn’t want to add it. We had to do it ourselves.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Croissant
Abby Payton
I’m not sure if these ever get looked at, but I wanna give a shout out to christina(pretty sure that’s her name) she knows my order, and is always so sweet!! She’s the reason I come there in the morning!
Ordered two frozen drinks and found a peice of broken glass or plastic in my drink! When I called and told them what happened they called me a liar. Been here before no problem but now I see how they treat people who have concerns about their drinks. Beware and stay safe!
Atmosphere: 1
Food: 1
Service: 1
Sara adams
The employees here are very rude and talk about customers in the drive thru in front of dine in customers. It don't matter how polite, nice and cheerful you are they will never say thank you or have a nice day nothing at all!!! They are just rude!! I go there all the time and there is only a dark haired lady on day shift that is very nice!! The rest of the employees are just rude!!!
Atmosphere: 1
Food: 1
Service: 1
paul jankovich
These places should give the people that come inside priority over drive up an on line... just my
Food: 5
Service: 4
Mina Radcliffe
Editing my first review. I came back through hoping maybe this place would've improved. I asked for a large iced hazelnut coffee with 3 sugars and light ice and the lady over the speaker got an attitude for pretty much no reason and said in a condescending voice "um, that's not sweetened, you know that, right? Just making sure you know." I told her I understood (obviously; that is why I ordered the extra sugars. I'm not dumb). Once I paid for my coffee, I received a medium instead of a large and it was nowhere near light ice. But I didn't feel like arguing with that lady since her attitude was so bad. Also, the coffee tasted horrendous. Ended up throwing it away.Screw this place. Customer service is severely lacking and nobody knows how to make a decent cup of coffee. Do better, Dunkin!
I keep getting horrible donuts when I order to go. This one in the picture was supposed to be frosted with sprinkles. Looks like they threw it against the wall.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Donuts
Amazing clean restrooms. Massive dubs for the janitors.
Ordered online and waited at the mobile line for prob 10 mins then went around again through the line and said I had a mobile and the woman just stared at me like I was an inconvenience for her then proceeded to tell me that I needed to tell her through the ordering drive thru I was there multiple times rudely. On the app it said to pull up to the mobile window and I did that. Was very disappointed because my drink was watered down afterwards and my food was cold.
Food: 2
Service: 1
Ordered 1 strawberry and they delivered!!!! MMM so scrumptious. Thanks dunkin! for another win
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
I love me so Dunkin Donuts, I’m even a regular. However, I was majorly disappointed today after I decided to try the new HOT HONEY BACON SANDWICH. First of all it wasn’t hot, I was expecting some heat in my mouth. Second of all the bread tasted old stale corn bread, I literally lost my appetite. I still feel sick after eating it and it’s been 5 hours since this incident. I’m pretty sure this bread came from the floor of dollar general because HONEY this ain’t it!!
Atmosphere: 4
Food: 4
Service: 5
Donuts were good. Staff were kind.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Donuts
Like others have stated they are just rude to be rude. Went there today and no other customers there but when the drive thru employee took my order it was the biggest inconvenience of his life. Literally huffing and puffing the whole time and all I ordered was 1 donut. I get having bad days but if your that unhappy with your job then just leave.The donut was actually good but with the experience I'll avoid this place going fwd.
Atmosphere: 1
Food: 4
Service: 1
So I used to regularly visit and get from the barboursville location but here the environment even during lunch rush is peaceful and quiet. Very professional. The most important part is they have everything on the menu available and take feedback from issues politely and try to ensure it doesn't happen again.
Kid-friendliness: Kid came in it was her birthday today they were very generous and kid to the kid.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Apple Fritter, Coolatta, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Coffee Roll, Caramel Iced Macchiato, Strawberry, Grilled Cheese, Bagels, K-Cup Pods, Hazelnut Iced Coffee, Donuts
Service could been a bit better. We ordered croissants with cream cheese but they didn’t want to add it. We had to do it ourselves.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Croissant
I’m not sure if these ever get looked at, but I wanna give a shout out to christina(pretty sure that’s her name) she knows my order, and is always so sweet!! She’s the reason I come there in the morning!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fantastic staff and service. Never disappoints.
Atmosphere: 5
Food: 5
Service: 5
Ordered two frozen drinks and found a peice of broken glass or plastic in my drink! When I called and told them what happened they called me a liar. Been here before no problem but now I see how they treat people who have concerns about their drinks. Beware and stay safe!
Atmosphere: 1
Food: 1
Service: 1
The employees here are very rude and talk about customers in the drive thru in front of dine in customers. It don't matter how polite, nice and cheerful you are they will never say thank you or have a nice day nothing at all!!! They are just rude!! I go there all the time and there is only a dark haired lady on day shift that is very nice!! The rest of the employees are just rude!!!
Atmosphere: 1
Food: 1
Service: 1
These places should give the people that come inside priority over drive up an on line... just my
Food: 5
Service: 4
Editing my first review. I came back through hoping maybe this place would've improved. I asked for a large iced hazelnut coffee with 3 sugars and light ice and the lady over the speaker got an attitude for pretty much no reason and said in a condescending voice "um, that's not sweetened, you know that, right? Just making sure you know." I told her I understood (obviously; that is why I ordered the extra sugars. I'm not dumb). Once I paid for my coffee, I received a medium instead of a large and it was nowhere near light ice. But I didn't feel like arguing with that lady since her attitude was so bad. Also, the coffee tasted horrendous. Ended up throwing it away.Screw this place. Customer service is severely lacking and nobody knows how to make a decent cup of coffee. Do better, Dunkin!
Atmosphere: 1
Food: 1
Service: 1
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