Red Lobster
Marshall University, 200 10th St NEAR, Huntington
(304) 529-4042
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Marshall University, 200 10th St NEAR, Huntington
(304) 529-4042
Went there 8/5/25 upon opening and the bathroom was dirty. Plus cigarette butts on the floor. The waiter was a tall, thin older sickly looking man with a gray beard who was sweating and coughing. He coughed into the air and into his hand and grabbed my straw with same hand. The menu was dirty and super high prices. He coughed on me at the table without covering up. NOPE!!! That was it I was out. Disgusting!!!
I used to teach customer service classes many years ago and have written papers on it. I know good customer service when I see it…which isn’t very often in today’s society. My wife will tell you that in all my 54 years, I’ve only seen 5 that were text book perfect…until Saturday, August 2nd. Our server, McKensi was just unbelievable! She was so pleasant and personable. She had a great sense of humor and was extremely patient with us. I always try to pick people apart to find their customer service “mistakes”, but I truly couldn’t find any with McKensi. She also made great eye contact and knew every item on the menu. If the organization that I work for ever takes off our hiring freeze, I’m going to try and steal her away! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster Tail, Mozzarella Sticks Platter, Mashed Potatoes, Seafood Platter, Baked Potato, Snow Crab
Great service!! Great food!! Kudos to Andrew.
Atmosphere: 5
Food: 5
Service: 5
Kasheka was an excellent waitress with a great attitude!
Atmosphere: 5
Food: 4
Service: 5
Good experience. Good food. Our waiter Kasheka was very nice. Would love to come back in the future.
Atmosphere: 5
Food: 5
Service: 5
Kasheka was phenomenal !
Atmosphere: 5
Food: 5
Service: 5
We had a party of 12. Andrew was AMAZING! Best server
Atmosphere: 5
Food: 5
Service: 5
Andrew was our waiter and did a phenomenal job!
Atmosphere: 5
Food: 5
Service: 5
Our waiter Andrew was amazing!
Atmosphere: 5
Food: 5
Service: 5
Shane was extremely nice.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I came here for a graduation dinner and Andrew was my server I had a good time here!
Atmosphere: 4
Food: 4
Service: 5
Andrew was a great waiter!!
Atmosphere: 4
Food: 4
Service: 5
Andrew was amazing he gave aus epic customer service
Atmosphere: 5
Food: 5
Service: 5
Andrew was a versatile, talented, and an attentive servant!!!10/10
Atmosphere: 5
Food: 5
Service: 5
Excellent service.
Atmosphere: 5
Food: 5
Service: 5
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