The service is fast, convenient and the staff are friendly.
Atmosphere: 4
Food: 5
Service: 5
shahram Konoodi
Ordered 2 Cappuccinos, apple juice and a lemonade! This was on our way to parking, where we had few minutes left on our ticket…also, bought playing card… Then waited…about 5 personnel were working and engaged…but no news of my order! I went and bought two tea boxes also…so paying like 100$ and yet, order not ready! They asked me, are you waiting for something!!?! I said yes!!! So, at least one person jumped on it while the other was in denial mode! Shouting Gregory! Gregory! one of the personnel looked at me, “are you Gregory?” I was like, “if I was, I would have picked up my order! I am clearly not”! From that, I noticed the crew lacks experience… Anyways finally the lady who jumped on the issue, checked with Cashier, noticed nothing was communicated in the system, prepared the order and gave to me! And we got late for our parking exit!
Atmosphere: 3
Food: 4
Service: 2
Tung Nguyen
Must try their matcha kale. Best in my life. Come back twice
Atmosphere: 5
Food: 5
Service: 5
Michelle Ho
I ordered a lavender honey latte and was patiently waiting at one of the window seats. I noticed one of the baristas make a hot drink and set it at the drink stand. She took the drink ticket and placed it on the metal stick where the finished drink tickets go. She then continued to talk to her coworker. No name was called out and I waited a few minutes until I had to go up myself and look at the drink ticket pile to see if it was my drink. I found this odd because prior drinks the barista would call out the persons name.. other than that the lavender honey latte was good
Atmosphere: 5
Food: 5
Service: 3
bita malekian
Great gluten free options! Amazing atmosphere :)
Atmosphere: 5
Food: 5
Service: 5
Debbie Wilton
Beautifully constructed sandwiches and amazingly fresh bagels. The staff are just lovely and these beautiful humans really added to our enjoyment of our stay. Special love for Maxine. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Paula Schulz
$19 (including tip that starts at 18%) for mediocre avocado toast. Will not return. Nice setting but not worth it in my opinion
Jason van Dalen
Sandwich is very good. Went there twice. Both times took forever. Staff moved in slow motion making sandwiches.
Justin Summerill
Always there when you need them
Sophia Tcheung
Got hot chocolate, barista was so kind, friendly and helpful and remade my partner’s cup of hot chocolate as it cooled down when my partner brought my cup up to me on the m2 level for the view, which barista recommended. View was amazing and hot chocolate was delicious!! Thank you!
Enjoyed the coffee and dessert! Friendly staff and good vibes
Jodie
Very clearly and specifically requested that the sandwich we ordered not be toasted as weren’t going to eat it straight away…and so they served it toasted. So ruined my sandwich as who wants a twice reheated sandwich. Just annoying when spending so much money ($17 on this thing) and it was such a simple request. I don’t know if they weren’t listening or just didn’t care.. Food could also have been fresher, it didn’t look like it had been freshly made that day and they told us to get it toasted otherwise the bread would be hard…?!
Hannah Smith
We made a special trip here for pastries and tea but were quite disappointed. There is no view from the cafe, it felt underground and could have been anywhere. It was ok but felt a bit dim. The vegan chocolate cake was really good in fairness, but the lemon and yuzu sponge was quite dry. The service was ok, but very slow and not particularly attentive or friendly. We've received much better service from places downtown which surprised us given the reputation of the Fairmont Hotel. Overall expensive and not worth the effort to go here sadly.
Junsoo Park
Best hot cocoa and mocha in Banff! Perfect for a cold day:)
Rondel Roberts
I’m a little particular I wanted a hot chocolate milk with whole milk and cream. Dax made exactly what I wanted was so helpful and the drink tasted amazing! Thanks Dax and thank you Fairmont Banff springs always a pleasure.
The service is fast, convenient and the staff are friendly.
Atmosphere: 4
Food: 5
Service: 5
Ordered 2 Cappuccinos, apple juice and a lemonade! This was on our way to parking, where we had few minutes left on our ticket…also, bought playing card…
Then waited…about 5 personnel were working and engaged…but no news of my order! I went and bought two tea boxes also…so paying like 100$ and yet, order not ready! They asked me, are you waiting for something!!?! I said yes!!! So, at least one person jumped on it while the other was in denial mode!
Shouting Gregory! Gregory! one of the personnel looked at me, “are you Gregory?” I was like, “if I was, I would have picked up my order! I am clearly not”! From that, I noticed the crew lacks experience…
Anyways finally the lady who jumped on the issue, checked with Cashier, noticed nothing was communicated in the system, prepared the order and gave to me! And we got late for our parking exit!
Atmosphere: 3
Food: 4
Service: 2
Must try their matcha kale. Best in my life. Come back twice
Atmosphere: 5
Food: 5
Service: 5
I ordered a lavender honey latte and was patiently waiting at one of the window seats. I noticed one of the baristas make a hot drink and set it at the drink stand. She took the drink ticket and placed it on the metal stick where the finished drink tickets go. She then continued to talk to her coworker. No name was called out and I waited a few minutes until I had to go up myself and look at the drink ticket pile to see if it was my drink. I found this odd because prior drinks the barista would call out the persons name.. other than that the lavender honey latte was good
Atmosphere: 5
Food: 5
Service: 3
Great gluten free options! Amazing atmosphere :)
Atmosphere: 5
Food: 5
Service: 5
Beautifully constructed sandwiches and amazingly fresh bagels. The staff are just lovely and these beautiful humans really added to our enjoyment of our stay. Special love for Maxine. Thank you!
Atmosphere: 5
Food: 5
Service: 5
$19 (including tip that starts at 18%) for mediocre avocado toast. Will not return. Nice setting but not worth it in my opinion
Sandwich is very good. Went there twice. Both times took forever. Staff moved in slow motion making sandwiches.
Always there when you need them
Got hot chocolate, barista was so kind, friendly and helpful and remade my partner’s cup of hot chocolate as it cooled down when my partner brought my cup up to me on the m2 level for the view, which barista recommended. View was amazing and hot chocolate was delicious!! Thank you!
Restaurantji Recommends
Enjoyed the coffee and dessert! Friendly staff and good vibes
Very clearly and specifically requested that the sandwich we ordered not be toasted as weren’t going to eat it straight away…and so they served it toasted. So ruined my sandwich as who wants a twice reheated sandwich. Just annoying when spending so much money ($17 on this thing) and it was such a simple request. I don’t know if they weren’t listening or just didn’t care.. Food could also have been fresher, it didn’t look like it had been freshly made that day and they told us to get it toasted otherwise the bread would be hard…?!
We made a special trip here for pastries and tea but were quite disappointed. There is no view from the cafe, it felt underground and could have been anywhere. It was ok but felt a bit dim. The vegan chocolate cake was really good in fairness, but the lemon and yuzu sponge was quite dry. The service was ok, but very slow and not particularly attentive or friendly. We've received much better service from places downtown which surprised us given the reputation of the Fairmont Hotel. Overall expensive and not worth the effort to go here sadly.
Best hot cocoa and mocha in Banff! Perfect for a cold day:)
I’m a little particular I wanted a hot chocolate milk with whole milk and cream. Dax made exactly what I wanted was so helpful and the drink tasted amazing! Thanks Dax and thank you Fairmont Banff springs always a pleasure.
Loading...