Whataburger

Name: Whataburger
Address: 6950 US-431, Albertville, Alabama, 35950, US
Telephone: (256) 400-1347
Price range: $
Rating: 3.8

$ • Burgers, Fast Food

Hours:
6950 US-431, Albertville
(256) 400-1347

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About Whataburger

Whataburger, located in Albertville, Alabama, offers a classic burger experience that many customers appreciate. However, the drive-thru service could use improvement, as some have faced challenges in placing and receiving their orders. For instance, there was a misunderstanding with a request for a #1 meal with cheese, causing delays. Additionally, some food items were not consistently hot, and certain toppings, such as spicy ketchup and cheese, were missing.

In contrast, the in-person service at unit 1238 is commendable. Staff members are respectful, helpful, and attentive, ensuring customers feel welcome. One visitor praised the staff's kindness and eagerness to create a memorable experience during their trip to the Guntersville area. Another customer noted the deliciousness of the Dr Pepper milkshake and remarked that the fries are always fresh and hot, potentially even better than McDonald’s fries.

While there have been some complaints about the drive-thru experience, the management's prompt response to issues demonstrates their commitment to customer satisfaction. After a drive-thru encounter with an employee who displayed poor attitude, the manager quickly addressed the situation by remaking the incorrect food and providing a complimentary cookie.

In summary, Whataburger in Albertville, Alabama, has room for improvement in its drive-thru service but excels in in-person interactions. The friendly and attentive staff contribute to a pleasant dining experience, making it a worthwhile stop for both regulars and first-time visitors.