Marco's Pizza in Auburn

“Generally yummy tasting pizza that is mostly on time. Always do pickup so I don't know what delivery experience is like. Service inside is not always super attentive or cordial. Could use some work in that regard. I keep coming back though so it's not that big of a turnoff.“

“UPDATE: the district manager called me today and apologized for how things were handled and has already addressed it with the staff last night. Impressed with the quickness of handling this situation. Updating my stars based on how management handled the situation.

Wow! This is the worst experience I have ever had in any type of business.

We ordered at 6:07pm with a delivery time of 6:47PM everything seemed like normal where I was getting the emails that it had been baking at 6:26pm… then nothing for over an hour. I started calling at 7:23 and was hung up on 4 times and didn’t get to talk to anyone until 7:42. When I did I immediately asked for a manager that my food was over an hour late and I was hung up on 4 times. The one the phone said “we don’t hang up on people”, then I got to the manager and he was SUPER RUDE, and gave NO remorse at all and all he had to say was he tried to change the time but I got no phone call that it was going to be late and with 3 kids getting food over 2 hours after I ordered is absolutely ridiculous. Not to mention I told him “the manager” my husband was on his way up and I expected a refund of some sort since I paid for delivery and all he said was “ok” and I even said are you not going to apologize or anything.

Fast forward to my husband getting there, the older gentleman (45 and bald) hung up the phone 3 times while he was standing there and then the “manager” I think it was Mike all he said was he “discounted” my order but yet I haven’t seen it. We order pizza from Marcos probably once a week and this was so bad. It was about a $74 dollar order.“