Wow this location is an absolute disaster. Chipotle corporate needs to come in and fire everyone, close down, get a new staff, and manage this properly.The staff was rude, sloppy, and lazy. No chicken, no lettuce, no cheese. The prep area was a mess, the whole place was filthy.We left while they were making an absolute disaster of a burrito we ordered. One mouthy dude went to cut up some chicken but he was just yapping to his coworkers and never got any chicken cut.This location has been getting bad reviews for years (similar problems 4 years ago) and apparently Chipotle doesn’t care enough to do anything. So I won’t go back. Even though I love Chipotle.
Atmosphere: 1
Food: 1
Service: 1
Amber Ellis
Yall know I don’t normally complain especially publicly complain but honey this so called “ manager “ did it for me tonight. We walked in and got in line. It’s about 930 pm. The manager on duty was checking customers out with a terrible attitude. Other customers started walking in and she started yelling that they had to leave and go place a mobile order in their car if they wanted food. The whole time she had the worst attitude. Now the little guy that was working with her making the food was the sweetest and very professional. The guy in front of me asked if they had chips she said nope while the young man also answer no sir I’m sorry. He was working his butt off while she stood there staring at him. After a minute she went over to him and told him to go run the register so she could get these people out of here. Now how she made our bowls was literally ridiculous. Scraping the almost empty pans and giving the bare minimum. Almost $40 worth of food and bowls filled half way and a nasty attitude. Not to mention the amount of trash and food that was thrown all over the floor. Just nasty. And I’m not even one to complain but it literally was ridiculous. And if you close at 11 pm why are you kicking customers out at 930 pm???!!! And one more thing as a manager hunny you should be the kindest friendliest person in the building and if you don’t like your job find another one. And yall know this is coming from someone who is a General Manager and would do anything to make my customers happy and satisfied.Just one thing the young man working was PHENOMENAL!!!! The manager lady absolutely hateful!!!
Atmosphere: 1
Food: 1
Service: 1
Samantha Leight
Would not take my order.
Amber Hyde
just bad service overall.
Atmosphere: 1
Food: 1
Service: 1
Mike
AVOID COMING HERE, Management don’t know what they’re doing, they are always short staffed wait times are extremely long. Every time I come they always close down the lobby and make you place an online order, Which takes forever Food is ehhh everyone always has an attitude. go to the other chipotle down the street to save you a headache!! If I can give zero stars I would…..
Atmosphere: 1
Food: 1
Service: 1
Joseph Davis
I hate i had to select a star at all. This restaurant and staff is horrible. Handed us our food in our hand, no dinner trays. Attitude of the manager. Store appeared very dirty. Employees arguing about the earlier staff not washing the dishes. Only a few customers can order and the staff appeared to not care about fixing the food. The manager keeps placing her hands in her pants to pull up her too big pants and fixing food with the same gloves. This store probably had at least 30 customers leave angrily during our short visit. I'm a fan of the food franchise and this store is the worse. I asked for the managers info. The on staff manager stated I can have her card but she hasn't been here in a long time (Briana Roper) that's $40 I'll never get back. Save your time and money.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl Steak Burrito
Hunter Forbus
They’re never open on time. Multiple times you can see people standing outside 30+ minutes past opening with no indication.
Atmosphere: 2
Food: 3
Service: 1
S Banks
Customer service is the worse, they were not taking inside orders and had the door locked and online customers waiting outside. Staff was cussing in front of customers. Rice was hard and chicken burned. Sunday March 24, 2024 . Go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Foreverlove Green
Service is always horrible. They don't smile, greet you or anything. Last time I'm going ro eat at this location
Atmosphere: 1
Food: 2
Service: 1
Laura Gembe
Ordered online and still waited 35 mins and staff is lazy. Nothing organized. Will not be coming back. Dirty place and trash overfilled.
I don't even know where to start. If I could give negative stars, I would. I have been to Chipotles all over the country, and this by far is the worst I have ever been to. To the point where it should have been a comedy skit on TV. I'm not sure how this location is still open.First, let's talk about customer service. Out of the three employees working when we walked in, only one was really working. The other was kinda helping, and the third was in the back prepping food at snail speed. Eating the food as she went & giving everyone attitude. You could cut the tension between the employees with a knife. After waiting a very long time (because most of what we wanted needed to be prepped or replaced, we waited for about 5 mins before anyone took the initiative to check us out.My daughter needed corn tacos with her kids' meals because of an allergy. There were none made & when the only employee went to make them in the fryer, the fryer wasn't on, so we couldn't even get them. We got one of the two tiny bags of chips left in the whole establishment.My husband ordered the white lime rice and couldn't finish his bowl because he said the lime was so overpowering it ruined the meal. Additionally, the guacamole on my salad was also very heavy with lime.Also, we sat outside in order to get out of the toxic vibes inside the store. The picture is of the garbage station outside. The place overall was not very upkept.Overall, it seems whomever is managing this store needs to be fired/more employees need to be hired to keep up with the Chipotle standard. My family and I will not be dining here again.
Atmosphere: 1
Food: 1
Service: 1
Jake Madonia
It’s almost comical at this point. Store is never open. I’ve seen an employee yell at a random customer for wanting to order inside. Crazy how they are still open
Service: 1
Three-Sword Master (Epic Games)
The worst Chipotle I’ve ever been to. I never order delivery from this particular Chipotle because my order is always missing one or more items. When I place an order for pickup usually only half of my items are correct or even in the bag. I spent $65 plus delivery fees only to be missing items and be given someone else’s food. I promise you I will never go back to this particular Chipotle ever again. Spend your money at a different restaurant or different Chipotle, don’t burn it here.
Atmosphere: 1
Food: 1
Service: 1
Wendy Ann
Ordered a salad - just to be told before paying they are out of salad dressing. Total fail!
Service: 1
Eduardo Vazquez
Service has declined in this location, they prepare the food in such a hurry ingredients are just tossed around giving a bad presentation, and the woman in the cash register if she hates her job so much should look for something else and not provide service with such an angry face and bad disposition, makes the customer uncomfortable
Wow this location is an absolute disaster. Chipotle corporate needs to come in and fire everyone, close down, get a new staff, and manage this properly.The staff was rude, sloppy, and lazy. No chicken, no lettuce, no cheese. The prep area was a mess, the whole place was filthy.We left while they were making an absolute disaster of a burrito we ordered. One mouthy dude went to cut up some chicken but he was just yapping to his coworkers and never got any chicken cut.This location has been getting bad reviews for years (similar problems 4 years ago) and apparently Chipotle doesn’t care enough to do anything. So I won’t go back. Even though I love Chipotle.
Atmosphere: 1
Food: 1
Service: 1
Yall know I don’t normally complain especially publicly complain but honey this so called “ manager “ did it for me tonight. We walked in and got in line. It’s about 930 pm. The manager on duty was checking customers out with a terrible attitude. Other customers started walking in and she started yelling that they had to leave and go place a mobile order in their car if they wanted food. The whole time she had the worst attitude. Now the little guy that was working with her making the food was the sweetest and very professional. The guy in front of me asked if they had chips she said nope while the young man also answer no sir I’m sorry. He was working his butt off while she stood there staring at him. After a minute she went over to him and told him to go run the register so she could get these people out of here. Now how she made our bowls was literally ridiculous. Scraping the almost empty pans and giving the bare minimum. Almost $40 worth of food and bowls filled half way and a nasty attitude. Not to mention the amount of trash and food that was thrown all over the floor. Just nasty. And I’m not even one to complain but it literally was ridiculous. And if you close at 11 pm why are you kicking customers out at 930 pm???!!! And one more thing as a manager hunny you should be the kindest friendliest person in the building and if you don’t like your job find another one. And yall know this is coming from someone who is a General Manager and would do anything to make my customers happy and satisfied.Just one thing the young man working was PHENOMENAL!!!! The manager lady absolutely hateful!!!
Atmosphere: 1
Food: 1
Service: 1
Would not take my order.
just bad service overall.
Atmosphere: 1
Food: 1
Service: 1
AVOID COMING HERE, Management don’t know what they’re doing, they are always short staffed wait times are extremely long. Every time I come they always close down the lobby and make you place an online order, Which takes forever Food is ehhh everyone always has an attitude. go to the other chipotle down the street to save you a headache!! If I can give zero stars I would…..
Atmosphere: 1
Food: 1
Service: 1
I hate i had to select a star at all. This restaurant and staff is horrible. Handed us our food in our hand, no dinner trays. Attitude of the manager. Store appeared very dirty. Employees arguing about the earlier staff not washing the dishes. Only a few customers can order and the staff appeared to not care about fixing the food. The manager keeps placing her hands in her pants to pull up her too big pants and fixing food with the same gloves. This store probably had at least 30 customers leave angrily during our short visit. I'm a fan of the food franchise and this store is the worse. I asked for the managers info. The on staff manager stated I can have her card but she hasn't been here in a long time (Briana Roper) that's $40 I'll never get back. Save your time and money.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl Steak Burrito
They’re never open on time. Multiple times you can see people standing outside 30+ minutes past opening with no indication.
Atmosphere: 2
Food: 3
Service: 1
Customer service is the worse, they were not taking inside orders and had the door locked and online customers waiting outside. Staff was cussing in front of customers. Rice was hard and chicken burned. Sunday March 24, 2024 . Go somewhere else.
Atmosphere: 1
Food: 2
Service: 1
Service is always horrible. They don't smile, greet you or anything. Last time I'm going ro eat at this location
Atmosphere: 1
Food: 2
Service: 1
Ordered online and still waited 35 mins and staff is lazy. Nothing organized. Will not be coming back. Dirty place and trash overfilled.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
Restaurantji Recommends
I don't even know where to start. If I could give negative stars, I would. I have been to Chipotles all over the country, and this by far is the worst I have ever been to. To the point where it should have been a comedy skit on TV. I'm not sure how this location is still open.First, let's talk about customer service. Out of the three employees working when we walked in, only one was really working. The other was kinda helping, and the third was in the back prepping food at snail speed. Eating the food as she went & giving everyone attitude. You could cut the tension between the employees with a knife. After waiting a very long time (because most of what we wanted needed to be prepped or replaced, we waited for about 5 mins before anyone took the initiative to check us out.My daughter needed corn tacos with her kids' meals because of an allergy. There were none made & when the only employee went to make them in the fryer, the fryer wasn't on, so we couldn't even get them. We got one of the two tiny bags of chips left in the whole establishment.My husband ordered the white lime rice and couldn't finish his bowl because he said the lime was so overpowering it ruined the meal. Additionally, the guacamole on my salad was also very heavy with lime.Also, we sat outside in order to get out of the toxic vibes inside the store. The picture is of the garbage station outside. The place overall was not very upkept.Overall, it seems whomever is managing this store needs to be fired/more employees need to be hired to keep up with the Chipotle standard. My family and I will not be dining here again.
Atmosphere: 1
Food: 1
Service: 1
It’s almost comical at this point. Store is never open. I’ve seen an employee yell at a random customer for wanting to order inside. Crazy how they are still open
Service: 1
The worst Chipotle I’ve ever been to. I never order delivery from this particular Chipotle because my order is always missing one or more items. When I place an order for pickup usually only half of my items are correct or even in the bag. I spent $65 plus delivery fees only to be missing items and be given someone else’s food. I promise you I will never go back to this particular Chipotle ever again. Spend your money at a different restaurant or different Chipotle, don’t burn it here.
Atmosphere: 1
Food: 1
Service: 1
Ordered a salad - just to be told before paying they are out of salad dressing. Total fail!
Service: 1
Service has declined in this location, they prepare the food in such a hurry ingredients are just tossed around giving a bad presentation, and the woman in the cash register if she hates her job so much should look for something else and not provide service with such an angry face and bad disposition, makes the customer uncomfortable
Atmosphere: 2
Food: 4
Service: 2