Dunkin' Donuts in Birmingham

“I go here often and I have always had fast serve, friendly people, clean environment and overall an amazing experience. But I also just have to rave about my experience today. It was a tough day and the lady working was just above and beyond being kind. The donuts and coffee tasted the best due to her kindness. Blame my stressful week of day. Either way I am grateful for her kindness and amazing service. I’m sad I didn’t catch her name to say thank you to her specifically. I was on my way to UAB to sit with my Dad who just had open heart surgery so her kindness did far more then she will ever realize.“

“I decided to stop for a bite to eat after a nearby appointment. I had never been to this location before, and I found the drive through to be a bit tight and oddly laid out. I assume that is simply part of being located downtown where space is limited.

The driveway and patio area could use a good sweeping, which would really help improve the overall appearance.

Since I do not frequent Dunkin’, I was not quite sure what to order. I simply asked for “something sweet to drink.” When I noticed they had a breakfast combo that included a drink, I decided to go with that option. The employee on the intercom was incredibly helpful and patient while I figured things out. When I apologized for being new to the Dunkin’ world, she genuinely smiled and assured me it was no problem.

Her kindness and patience made such an impression that I asked if she would be willing to have her photo included in my review. She seemed pleasantly surprised and said that had never happened before, but she was happy to oblige.

As I exited, the drive through leads straight through another parking lot, which felt a bit unusual. Again, I assume that is simply part of navigating a downtown location.

The food was delicious and I enjoyed every bite. The new banana flavored iced coffee that Skyler recommended was absolutely perfect.“

“My wife & I are stop by Dunkin' almost every morning. Might be the reason we can't be homeowners. There's consistent staff at this location who make consistent food, & are always nice! My wife's a "NYC-Dunkin'-OG" so we have standards, I suppose.

They work hard. This location stays busy. And we love "starting our day" with some smiling, familiar faces & a few bagels!“

“I am a retired disable Army veteran and I go to Duncan donuts at least twice a week. Great service, they always get my order right? And they greet you with a smile, and I always tell you have a good day upon leaving. So this is a great place to get coffee and refreshment.“

“This location has made a complete 180 with everything. The store appearance, cleanliness, friendliness, and knowledge of the staff. The new management has really helped this location. I am glad I gave this dunkin another chance. I recommend this location to all of my friends and family now. I used to avoid this place !“