“I shared a negative review earlier today because of the service I had over the phone. I sent an email to corporate about the service as well after being told the online ordering software was down to call and have an associate help me and when I did that the associate who answered the phone told me the service was down but he would only take a phone order for 3 dozen or more donuts and if I wanted less I was essentially out of luck. I got an email back fairly quickly from the owner and even though he offered me a free half dozen (I honestly didn’t want anything for free or even didn’t expect anything) his email was thoughtful, well written, and seemed genuine. I have removed the negative review and decided to give them a second chance. The owners customer service made up totally for the service his employee gave. I suspect he handled it promptly.“
“Not only did we have a very satisfying ham, egg & cheese croissant, red velvet doughnut and a real cruller, we left with hope in our future by interfacing with an excellent human by the name of Emily! This Generation Alpha girl is absolutely amazing! Confident enough to greet all people, of all ages with eye contact, a smile, and a greeting that projected perfectly; she also was constantly observing what needed to be done in the dining area, at the drive thru and the counter masterfully. I certainly hope the owners know what a treasure they found in Emily, as she took the otherwise nice experience to a whole new level. Well done, Emily! It was a pleasure meeting this morning, and there is no doubt you will go far. And your mom is right, introducing you to Dave Ramsey at the age of 17, will serve you wicked well in the future. ;)“
“South parkway Dunkin is my favorite Dunkin Donuts in Huntsville! My coffee drink is always delish, and pretty much always consistent and I order the same drink just about every day!There are a couple employees I wish I knew by name to give a special thank you and shout out to for always the best service , always smile on the face! I don’t live close to south parkway Dunkin but I usually make the drive there because the North parkway Dunkin almost ALWAYS gets my drink wrong! If you want good coffee and good food come to south parkway Dunkin Donuts ?“
“It was so delicious of course! However, they are severely understaffed and overwhelmed. They forgot to make my drink and I had to go up and ask about it. It took awhile for someone to come to the counter and ask what I needed and then took awhile for them to find someone to make my drink. There were no napkins in the holder and the women's restroom was out of toilet paper. Normally this would warrant a lower review but they are just overwhelmed, overworked and underpaid. They were really doing their best. By all means visit this place! But don't go there if you're in a hurry.“
“Yesterday, a truly lovely employee was able to fulfill a donut request of mine that was genuinely outlandish, and I greatly appreciate the kindness extended for that request. I have many food sensitivities, so the fact that they were able to accommodate me was really heartening.“
“The single most important thing when ordering hot coffee at a drive-thru is to make sure the lid is tight. The second most important thing is to make the coffee exactly as it was ordered online. The third most important thing is to have your online order ready when ordered ahead via their app. They fail at least one of these 30% of the time.“
“My family has been going to Kay May for about a year now. We always head there for special occasions like birthdays. I’ve always loved the quality and the service, but today caused me to make sure to leave a review.I took my newly 4 year old son in to pick a donut for his birthday. We ordered our things (we LOVE the kolaches) and I was paying when the gentleman asked my son what his favorite donut was. He got him that donut and extra donut holes in his own bag, free of charge. My son was so happy, and the man didn’t even know that it was my son’s birthday. He just did it to be kind. Without knowing it, he already made my son’s day so special.We love K May Donuts!“
“I love this Dunkin and I stop fairly regularly on my way to work, but today when I stopped by around 2pm, it seemed like there was only one teenager working (maybe there was someone else in the back I didn’t see?). He was doing a fantastic job (he was awesome!) but it did look like he was doing everything himself. Please hire more employees so that you’re not overworking any one person!!“
“A must try! Food: the donuts were fresh and tender! Same base but different toppings and it was just amazing. I did powdered donuts and Nutella! I literally could not stop eating. Big foot's little donuts just knows how to donut. Service: as mush as I could rave about the donuts the service was impeccable! The kindness and patience was on another level. I really could have stayed and chatted all morning! Just pleasant. Ambiance: it was a cute and quaint place. Some seating to eat. There was ample free, parking that made it easy to get to! Which I appreciate!“