Jack's Family Restaurant
$ • Fast Food, Burgers
Hours:
40698 AL-69, Moundville
(205) 301-2104
About Jack's Family Restaurant
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Jack's Family Restaurant Reviews
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I have made orders multiple times at this location and I can honestly say they always forget something. Tonight I ordered a salad, small cheeseburger, and a small sprite. I got the food at the window and had to ask for the sprite.
When I got home to feed my child there was a half made salad and a small fry in the bag. No cheeseburger! There was plenty of people working at this location so being short staffed cannot be their excuse.
I have tried to contact the area...read full review
Wasn’t even open but was inside with food on racks
Let me start by saying I tried to call for 30 mins to order ahead. No answer. Then I tried to order on line. That was a negative also. So I took a chance against my gut feeling and went by. It was about 7pm. Guess what? No chicken!!! Was told….uh, I just work here. I don’t know…….when I inquired about all the ways I tried to place an order. Someone needs to do something with this place!!! Needs a manager that will turn this place around.
Hours
| Monday | 5AM - 10PM |
| Tuesday | 5AM - 10PM |
| Wednesday | 5AM - 10PM |
| Thursday | 5AM - 10PM |
| Friday | 5AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 6AM - 10PM |
Jack's Family Restaurant in Mounville is praised for its always nice and helpful staff, who are polite, friendly, and go above and beyond—one employee named Maurice even provided a darker biscuit and made a customer’s day. The service is generally fast, and the breakfast biscuits and lunch meals are tasty, though a wait during morning rush hour is possible. However, some reviews note issues: the fries are no longer seasoned like before, a two piece chicken meal deal order had two thighs instead of the correct breast and thigh, and a recent visit had dry pork chop biscuits with no straws, napkins, or ketchup. Overall, the restaurant offers good food and friendly service, but consistency in orders and sides can vary.