“Great food and everyone else was great except for Heather who didn’t smile the entire time nor come back after giving us our food to check on us. Was out of drink majority of my meal and had to go to the front desk to get any further service. We were 1/3 customers in the place.“
“3 of us went there on Valentines Day and really loved the food and service! We also noticed they had takeout counter for Indian Food partially walled off on other side of restaurant. I believe you can order eat in Indian as well but not sure. We will be back as everyone ordered differnt dish and thought it was amazing!“
“Their food truck came to our apartment. Having little experience of American or Italian food, I cannot give a detailed analysis or subjective review on the authenticity of the cuisine. However, I loved their lasagna and parmesan baked pasta. Both were reasonably priced but sumptuous, fresh and extremely delicious. The garlic bread was too salty. The truck was very clean and well maintained compared to others I have seen in this area. Service was good and fast. Will definitely order again.“
“My wife and I had an exceptional experience this evening! The food is always outstanding and the service is always great! This evening was a different experience though…. We ordered our food and I ordered my favorite drink from the bar. The waitress (Addison), which also did a fantastic job came back to the table to let me know they didn’t have jalapeños for my drink. At the same time, Josh, the manager on duty came to the table to let me know they didn’t have jalapeños, but he gave me an option!I manage over 700 plus employees and always tell our teams the options are NOT yes or no when it comes to customer service. The options are either YES or YES with options! Josh gave me the Yes with options answer instead of saying No. They easily could have said we don’t have jalapeños, would you like something different? Instead Josh said Yes, I can make it happen! The option was that I’d have to wait for a few additional minutes while Josh runs to a local store to buy some jalapeños for my drink.I couldn’t believe what was happening! Josh put his jacket on and literally ran (did not drive) to the store while it was raining to take care of us. Josh created the ultimate customer experience this evening! The smallest gesture goes a long way with customer service. These are the things I have done for years and wondered if this kind of service still exists. Josh did 1000% the right thing and didn’t say No. This experience and post should be shared with every employee and manager to never say No to the customer. It’s either Yes or Yes with options!Josh went above and beyond and there are many Managers, Waiters and Waitresses that could learn something very valuable from Josh at Tavola Trattoria! Thank You to Josh and Addison for giving my wife and I the experience I haven’t had in a long time! Not to mention, that was the hottest drink I’ve had in a while! LOL…. LOVED IT!If you like it hot, ask for the Jalapeño Margarita the next time you go to Tavola Trattoria! Be sure to muddle the jalapeños! It’s not on the menu, but Josh knows how to make it right!For the record, we’ve never had a bad experience here and any waiter or waitress we have had has been great! This location is definitely doing something right!“