3.8
Good
116 Reviews
4001 McCain Park Dr, North Little Rock · 8.02 miles
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“I was recently in town visiting and, as always, ordered from one of my favorite spots—three large Salad Supremes. Unfortunately, one of the salads was missing meat. By the time I returned to my hotel room and realized it, the restaurant had already closed. I took a time-stamped photo and video as proof and returned the next day. I spoke with a manager named Tre’ and explained the situation, even showing him the video and photo. While he did offer a replacement salad, I explained that I was heading back out of town and a replacement wouldn’t work—I simply wanted a refund for the one incorrect salad. Tre’ was dismissive, unfriendly, and defensive. He claimed there was nothing he could do since the order was placed online and on the previous day. I found that completely unacceptable. I wasn’t asking for a full refund (which totaled nearly $50), just a refund for the one item that was wrong. Despite having the receipt and evidence, he offered no solution other than telling me to contact corporate. Thankfully, Ashley at the corporate office resolved the issue in under five minutes—professional, understanding, and efficient. The only reason I’m giving this a 4-star review is because I’ve never had issues in the past, and Ashley provided great service. If this review were based solely on my experience with Tre’, it would have been 1 star. Thank you, Ashley, for turning the situation around!”