“Thank you so much to the staff and specifically manager on shift at Einstein Bros today! Ordered a bakers dozen bagels and 2 shmear on doordash for pickup and when I got there, there was a little handwritten note attached to my box of bagels, explaining they were out of a couple of bagels i had ordered and they had to replace my original picks with different ones. They also threw in a few free muffins for the inconvenience. The manager or shift lead (I didn’t catch her name unfortunately) noticed I was trying to read the note and approached me. She very kindly explained the situation and apologized. I asked her which of bagels I ordered that they were out of and which ones they were replaced with. I wasn’t sure I’d like the ones they had chosen instead, so I asked if we could choose different ones, not really expecting to be able to, but she very kindly obliged and gave me the additional replacement bagels I had chosen for free! It was so, so nice of her to do that. Will absolutely be coming to this Einstein’s again and recommending it to friends and family. And thank you very very much to the manager! 5/5 customer service. 4/5 atmosphere only because the shop is pretty tiny and there’s not a lot of room for seating : ) Overall, manager turned a potentially bad experience into a wonderful one today. Make sure to tip these workers! They’re great!“
“Thank you so much to the staff and specifically manager on shift at Einstein Bros today! Ordered a bakers dozen bagels and 2 shmear on doordash for pickup and when I got there, there was a little handwritten note attached to my box of bagels, explaining they were out of a couple of bagels i had ordered and they had to replace my original picks with different ones. They also threw in a few free muffins for the inconvenience. The manager or shift lead (I didn’t catch her name unfortunately) noticed I was trying to read the note and approached me. She very kindly explained the situation and apologized. I asked her which of bagels I ordered that they were out of and which ones they were replaced with. I wasn’t sure I’d like the ones they had chosen instead, so I asked if we could choose different ones, not really expecting to be able to, but she very kindly obliged and gave me the additional replacement bagels I had chosen for free! It was so, so nice of her to do that. Will absolutely be coming to this Einstein’s again and recommending it to friends and family. And thank you very very much to the manager! 5/5 customer service. 4/5 atmosphere only because the shop is pretty tiny and there’s not a lot of room for seating : ) Overall, manager turned a potentially bad experience into a wonderful one today. Make sure to tip these workers! They’re great!“