Customers` Favorites
Customers` Favorites
“This review is long overdue, but the experience has honestly stuck with me enough that I felt it was worth sharing. This was shortly after the restaurant reopened following their three-week closure.
First, I want to be clear that I am still giving five stars because this restaurant is incredible. We love the food and have always enjoyed coming here. Unfortunately, one employee made our last experience so uncomfortable that I have actually avoided coming back since then.
The restaurant was extremely busy, which should be a great thing! However, it seemed like this employee was incredibly frustrated by how busy it was, and that frustration came through in nearly every interaction I witnessed. She was short, snarky, and at times outright belittling toward customers. She almost seemed to discourage people from staying by emphasizing how long the wait would be rather than welcoming them in.
One interaction in particular really caught me off guard. Someone asked where the owners had been and she explained they had been in Thailand for three weeks. The customer jokingly said something along the lines of, “That must have been a nice vacation for you,” and she snapped back, “I wasn’t on vacation. I am poverty level.” It was such an uncomfortable and inappropriate response to a completely innocent comment.
What bothered me most, though, was watching her interaction with an older couple. The gentleman was trying to decide which curry he wanted and she was visibly impatient with him. He asked if he could have chicken and vegetables together, and she abruptly told him no. I had literally just ordered chicken and vegetables myself and wanted to walk over and tell him that yes, it absolutely was an option. I felt terrible watching him be spoken to that way simply for asking a question.
There were several interactions like this throughout our visit, and it genuinely felt like anyone who crossed her path was at risk of being made to feel like an inconvenience.
The reason I finally decided to write this review is because we are planning to come back tonight to celebrate something, and I realized I was actually hoping this employee wouldn't be there. No employee should make customers feel nervous about returning to a restaurant they otherwise love.
I truly hope the owners see this for what it is intended to be: constructive feedback about an otherwise wonderful restaurant. This place deserves five stars, and I hope this employee receives some serious coaching on how customers are spoken to and treated, because one person's attitude should not overshadow everything this restaurant does so well.“
Customers` Favorites
“food was delicious the location is very well decorated and everything looks so upscale decorated. the best part was our service we received from Linda hands down the best server we have encountered in quite a while. she was so nice very pleasant and great service all around. you have a customer for life and will recomend her and the Restaurant with all my friends and family“
Customers` Favorites
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“Friends recommended that we try Z’s, and they were right! Friendly and attentive staff and a nice atmosphere. We had some wine and three appetizers (vegetable rolls, potstickers, and calamari) and all three were fresh and delicious. We also had a side of Z’s sauce and it was one of the best hot sauces I’ve ever had!
They have a nice wine list at multiple price points too.
This is now going to be on our regular rotation of restaurants in Cave Creek, can’t wait to go back!“