Dunkin'
$ • Coffee Shops, Donuts
Hours:
678 E Thunderbird Rd, Phoenix
(602) 535-4804
About Dunkin' Donuts
Customers' Favorites
Dunkin' Donuts Reviews
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This Dunkin is a nightmare everytime single time I come. Rude rude and rude. Very unprofessional staff. And my drinks are never consistent in flavor. Someone always has an attitude problem. Whoever does the hiring should be ashamed of themselves. Not to mention how do you know whether or not I'm a secret shopper for the company?? I would never allow any of my employees to talk to a customer in the manner that they do. They would be fired on the spot. And I can assure you that...read full review
Ratings
Menu
Hours
| Monday | 4AM - 8PM |
| Tuesday | 4AM - 8PM |
| Wednesday | 4AM - 8PM |
| Thursday | 4AM - 8PM |
| Friday | 4AM - 8PM |
| Saturday | 5AM - 8PM |
| Sunday | 5AM - 8PM |
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Dunkin' is a popular spot for coffee lovers, with some customers visiting daily. While wait times can be long, the manager is responsive to issues and ensures orders are correct. The staff is generally friendly and kind, with some customers praising their excellent service. The menu accommodates dietary restrictions, offering non-dairy options like almond milk and oat milk. Customers appreciate the friendly staff and the ability to customize drinks, such as the iced caramel macchiato. However, there have been instances where menu prices were not updated, leading to some confusion at checkout. One customer praised a staff member for going above and beyond to ensure their order was correct and their coupons were accepted, making the visit smooth and enjoyable. Some customers feel that the balance between caring for walk-in customers and drive-thru orders could be improved, and there is a desire for more popular donuts, as they often seem to be out of favorites. Despite these issues, Dunkin' retains loyal customers who enjoy their coffee and friendly service.