We ordered a bento box with tempura and teriyaki salmon and received a kids Benito box without the salmon, soup and salad! It was ice cold when delivered. We were excellent loyal customers of Ginbon but after today will be moving to a new sushi restaurant!
Atmosphere: 1
Food: 1
Service: 1
Paige Sommers
Our go to spot for
Atmosphere: 5
Food: 5
Service: 5
Bob L.
Have gone to Ginban many times while visiting Phoenix and have historically had a good 4 star experience. This time ordered the sushi and sashimi combo, yam yam and spicy girl rolls, and some ramen. Ramen was fine, but both quantity and quality of the sushi had dropped. The rolls were good, but the fish on the top were small, thin slivers which in the past was not the case. The most disappointing was the sushi and sushi combo. The sushi was mostly rice, ratio to fish was terrible, there was no himachi / yellowtail, looks like the substituted white fish, the pieces overall were small, and quality wasn't very fresh. It wasn't fishy, rather it had no taste. It was a disappointment. 3 stars is giving them the benefit of the prior times I've gone, but if it's like this again then I'll update to 2 stars.
Steph T.
I love this place!! Even when the new owners came in. I am so glad I was in chandler one day and wanted sushi as we have been going here for years! Unfortunately we are moving back east! Will have to find a new Ginban!!
Rafael M.
Great Food and delicious. Service is always great no issues there. Great atmosphere. Food is made from scratch and fresh-
Izzy G.
I was craving sushi and saw this place close by that had good reviews. Had my hopes up, but the food was just kinda ..eh. The fish was a little fishy, which isn't good when it comes to sushi. The restaurant was a little cluttered too. The staff was friendly though though. Doubtful I'd try it again.
Steven Brooklyn
Great sushi. Prices were comparable. Nothing negative to say. Definitely be
Atmosphere: 5
Food: 5
Service: 5
Julie Stevens
This is one of favorite local sushi restaurants. Love the variety of roll options! My kids love the Snow white roll!
Atmosphere: 5
Food: 5
Service: 5
Yerikua M.
Fast services, not crowded, it's clean. The food was fresh and delicious definitely coming back
QIANQIAN GUO
Awesome food at great prices served by great staff!!!
Haven't been here in a few years and the quality has gone way down. It was so hot in there tonight, service was horrible and the calamari was over cooked, the California roll was not fresh at all and the Phoenix roll was horrible as well. This place use to be very good years ago. I will never be back! Yuck!
It’s definitely a hidden gem ! Came here with my family and needless to say even my kids loved it . The service was amazing and as well the food . Don’t sleep on this place . I’ll be back when I visit Arizona again !!
Atmosphere: 5
Food: 5
Service: 5
Vanessa H.
We came in here a few nights ago when I was craving sushi. Upon entering, I was a little taken aback by how cluttered and messy the restaurant was. There was only one couple eating which also made me nervous. We ordered chicken teriyaki, spicy tuna roll and Ginban roll. The chicken teriyaki was decent; however, the rolls were terrible. They tasted fishy -- I couldn't eat them. The spicy tuna roll was bright red, as if they just doused the tuna in a bunch of sriracha to attempt to cover up the fishiness. The Ginban was just as fishy even with all of the junk sauces drenched on top. The ingredient list on the menu didn't include a crab stick in this roll but that's what I got. Just awful. This was the most disappointing sushi I have had probably ever, and I have eaten at many sushi restaurants. Run far away.
Kim W.
This place can't seem to understand timing of food delivery for diners eating in the restaurant. They always bring entrees out as they are ready - leaving some with food while others wait (longer than 10 minutes). This happens every time I dine in. The server should know better than to leave diners waiting while some at the table are eating. The food is consistently good but the service is consistently terrible. I recommend take out only.
We ordered a bento box with tempura and teriyaki salmon and received a kids Benito box without the salmon, soup and salad! It was ice cold when delivered. We were excellent loyal customers of Ginbon but after today will be moving to a new sushi restaurant!
Atmosphere: 1
Food: 1
Service: 1
Our go to spot for
Atmosphere: 5
Food: 5
Service: 5
Have gone to Ginban many times while visiting Phoenix and have historically had a good 4 star experience. This time ordered the sushi and sashimi combo, yam yam and spicy girl rolls, and some ramen. Ramen was fine, but both quantity and quality of the sushi had dropped. The rolls were good, but the fish on the top were small, thin slivers which in the past was not the case. The most disappointing was the sushi and sushi combo. The sushi was mostly rice, ratio to fish was terrible, there was no himachi / yellowtail, looks like the substituted white fish, the pieces overall were small, and quality wasn't very fresh. It wasn't fishy, rather it had no taste. It was a disappointment. 3 stars is giving them the benefit of the prior times I've gone, but if it's like this again then I'll update to 2 stars.
I love this place!! Even when the new owners came in. I am so glad I was in chandler one day and wanted sushi as we have been going here for years! Unfortunately we are moving back east! Will have to find a new Ginban!!
Great Food and delicious. Service is always great no issues there. Great atmosphere. Food is made from scratch and fresh-
I was craving sushi and saw this place close by that had good reviews. Had my hopes up, but the food was just kinda ..eh. The fish was a little fishy, which isn't good when it comes to sushi. The restaurant was a little cluttered too. The staff was friendly though though. Doubtful I'd try it again.
Great sushi. Prices were comparable. Nothing negative to say. Definitely be
Atmosphere: 5
Food: 5
Service: 5
This is one of favorite local sushi restaurants. Love the variety of roll options! My kids love the Snow white roll!
Atmosphere: 5
Food: 5
Service: 5
Fast services, not crowded, it's clean. The food was fresh and delicious definitely coming back
Awesome food at great prices served by great staff!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Haven't been here in a few years and the quality has gone way down. It was so hot in there tonight, service was horrible and the calamari was over cooked, the California roll was not fresh at all and the Phoenix roll was horrible as well. This place use to be very good years ago. I will never be back! Yuck!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: California Roll
Great sushi and other dishes. Attentive staff.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Miso Soup, Chicken Katsu Bento Box Lunch, Roll, Crunchy Roll, Scorpion Roll, Spicy Tuna Roll, Dynamite, Tuna Roll, Rainbow Roll
It’s definitely a hidden gem ! Came here with my family and needless to say even my kids loved it . The service was amazing and as well the food . Don’t sleep on this place . I’ll be back when I visit Arizona again !!
Atmosphere: 5
Food: 5
Service: 5
We came in here a few nights ago when I was craving sushi. Upon entering, I was a little taken aback by how cluttered and messy the restaurant was. There was only one couple eating which also made me nervous. We ordered chicken teriyaki, spicy tuna roll and Ginban roll. The chicken teriyaki was decent; however, the rolls were terrible. They tasted fishy -- I couldn't eat them. The spicy tuna roll was bright red, as if they just doused the tuna in a bunch of sriracha to attempt to cover up the fishiness. The Ginban was just as fishy even with all of the junk sauces drenched on top. The ingredient list on the menu didn't include a crab stick in this roll but that's what I got. Just awful. This was the most disappointing sushi I have had probably ever, and I have eaten at many sushi restaurants. Run far away.
This place can't seem to understand timing of food delivery for diners eating in the restaurant. They always bring entrees out as they are ready - leaving some with food while others wait (longer than 10 minutes). This happens every time I dine in. The server should know better than to leave diners waiting while some at the table are eating. The food is consistently good but the service is consistently terrible. I recommend take out only.