Bought a Starbucks travel mug and servers refused to give me my complimentary fill up or honour my gift card.
Josh van Hulst
Talk about super pricey! Couldn’t believe the prices on all items on the menu. Just insane. Not even Starbucks owned—franchised
Karyn Regner
Service was slow for 5:30am and 5 baristas working. Lots of inefficiencies & little communication. Thankfully I had some flexibility in my schedule to allow another woman a head of me who didn't have time to wait for their drink. 25 minutes for a hot coffee & blueberry muffin, is a little unreasonable for an airport coffee shop. Starbucks...I know you can do better.
Chipperhigh2
Had three hours between flights. Had breakfast in Las Vegas before a 43 minute flight. All I wanted was a cold drink and Starbucks filled the need. Service was good as was my drink.
Dustin Hancharuk
Came here for a quick bite and a drink before catching a flight. After waiting 40 minutes for a sandwich with no communication from the staff, I asked the staff when my sandwich would be ready as my flight had started to board. They said there was some kind of mistake, and ended up refunding part of my order, leaving me to catch a 4 hour flight without eating anything before. I only assumed after waiting this long and getting nothing due to their mistake, I would have been offered some other food or at least be refunded for the green tea I ordered but I guess not.
Rain Bian
Efficient, accommodating staff; nice space and playlist.
Julez Cronin
When I've come to this location before, it is always crazy busy, that isn't the case first thing in the morning. There are employees there 'on time' but waiting on the rest of the staff to show up so their business hours are just a suggestion and don't have an actual firm time they will start serving customers. If you need Starbucks and have a flight before 6am, you'll need to get it somewhere else
Shelly Sharp
Did not open on time to get coffee before morning flight. Employee inside didn’t seem concerned to open or even move fast and serve the line of people stacking up at 5:15am
Janelle Wood
This Starbucks was supposed to open at 4 a.m.. I arrived at this location at 4:30 a.m. and waited for 15 minutes prior to going inside a dark store to find three employees sitting in the dark and unwilling to come out and tell the line of people that they were not opening because they were waiting on a late employee. When asked what time they were planning on opening they stated maybe 5:00 a.m. but were unsure. I asked them again to go out and let people know, which would be the professional thing to do and they refused to do so. I asked who was their manager and they advised her name was Lauren and when asked her last name none of them knew her last name. I asked where she was and they said she runs from store to store. I believe there needs to be more training on how to provide good customer service and how to handle things professionally. Employees need to know who to call when other employees leave them short-staffed. Unexpected things happen, but how we respond is key.
Brandon
Slowest Starbucks I have seen. After almost giving up multiple times, I stuck through waiting like the other peons in line. When it was finally my turn to order, I then find out they were sold out of the over priced hoity toity holiday drink.
What coffee shop runs out of chai? This one ☝️ Honestly felt like they said they ran out of chai just not to make my drink 15 minutes to close. Thanks for nothing.
nancyb890
Our first ever visit to the airport in Phoenix, we found this Starbucks to be very nice. Service was excellent as well as the Mocha Frappe's we ordered. Would definitely go back to this location if we returned to this airport.
F1822SCpierrem
Stopped on in Sky Harbor International Airport on our way to Vancouver and ordered a Moka Frappuccino and loved it as usual . It’s Slow and the line was Long but We had enough time,
DESTROYRO1
Ordered 2 Venti Carmel Machiattos and it came out to 16 dollars, okay. Then when I got our drinks they were all sticky on the outside and with no ice in either drink. Disgusted
Chris Bozer
Wasn't too impressed with this location. All in all the shop looked and appeared to be very nice and well kept. It was a bit busy because it was an airport location. However, besides looks and appearances, service was not that impressive. Orders took a long time to be fulfilled, employees seemed mismanaged. It was a bit of a mess.
Bought a Starbucks travel mug and servers refused to give me my complimentary fill up or honour my gift card.
Talk about super pricey! Couldn’t believe the prices on all items on the menu. Just insane. Not even Starbucks owned—franchised
Service was slow for 5:30am and 5 baristas working. Lots of inefficiencies & little communication. Thankfully I had some flexibility in my schedule to allow another woman a head of me who didn't have time to wait for their drink. 25 minutes for a hot coffee & blueberry muffin, is a little unreasonable for an airport coffee shop. Starbucks...I know you can do better.
Had three hours between flights. Had breakfast in Las Vegas before a 43 minute flight. All I wanted was a cold drink and Starbucks filled the need. Service was good as was my drink.
Came here for a quick bite and a drink before catching a flight. After waiting 40 minutes for a sandwich with no communication from the staff, I asked the staff when my sandwich would be ready as my flight had started to board. They said there was some kind of mistake, and ended up refunding part of my order, leaving me to catch a 4 hour flight without eating anything before. I only assumed after waiting this long and getting nothing due to their mistake, I would have been offered some other food or at least be refunded for the green tea I ordered but I guess not.
Efficient, accommodating staff; nice space and playlist.
When I've come to this location before, it is always crazy busy, that isn't the case first thing in the morning. There are employees there 'on time' but waiting on the rest of the staff to show up so their business hours are just a suggestion and don't have an actual firm time they will start serving customers. If you need Starbucks and have a flight before 6am, you'll need to get it somewhere else
Did not open on time to get coffee before morning flight. Employee inside didn’t seem concerned to open or even move fast and serve the line of people stacking up at 5:15am
This Starbucks was supposed to open at 4 a.m.. I arrived at this location at 4:30 a.m. and waited for 15 minutes prior to going inside a dark store to find three employees sitting in the dark and unwilling to come out and tell the line of people that they were not opening because they were waiting on a late employee. When asked what time they were planning on opening they stated maybe 5:00 a.m. but were unsure. I asked them again to go out and let people know, which would be the professional thing to do and they refused to do so. I asked who was their manager and they advised her name was Lauren and when asked her last name none of them knew her last name. I asked where she was and they said she runs from store to store. I believe there needs to be more training on how to provide good customer service and how to handle things professionally. Employees need to know who to call when other employees leave them short-staffed. Unexpected things happen, but how we respond is key.
Slowest Starbucks I have seen. After almost giving up multiple times, I stuck through waiting like the other peons in line. When it was finally my turn to order, I then find out they were sold out of the over priced hoity toity holiday drink.
Restaurantji Recommends
What coffee shop runs out of chai? This one ☝️ Honestly felt like they said they ran out of chai just not to make my drink 15 minutes to close. Thanks for nothing.
Our first ever visit to the airport in Phoenix, we found this Starbucks to be very nice. Service was excellent as well as the Mocha Frappe's we ordered. Would definitely go back to this location if we returned to this airport.
Stopped on in Sky Harbor International Airport on our way to Vancouver and ordered a Moka Frappuccino and loved it as usual . It’s Slow and the line was Long but We had enough time,
Ordered 2 Venti Carmel Machiattos and it came out to 16 dollars, okay. Then when I got our drinks they were all sticky on the outside and with no ice in either drink. Disgusted
Wasn't too impressed with this location. All in all the shop looked and appeared to be very nice and well kept. It was a bit busy because it was an airport location. However, besides looks and appearances, service was not that impressive. Orders took a long time to be fulfilled, employees seemed mismanaged. It was a bit of a mess.
Loading...