Black Rock Coffee Bar

9895 South Priest Drive Ste 101, Tempe
(833) 843-5776

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So I would have rated this 5 for overall service and atmosphere even 2 months ago. But after my frequent twice a week visits I ran into someone at the window who gave me extremely negative vibes and she just seemed... mad at the fact I was even at the window?

I love interacting with everyone at this location, because we're all human and need connection if even as a drivethru customer and employee. But several times she's actively been off putting when...
Very young crowd and staff. Slightly understaffed. They were too busy fulfilling orders to acknowledge my presence (once I'd already picked up my drink), let alone address my issue (the soap in the reatroom was out). They need more customer service training! I just walked out.
The drink was good, though.
I love the coffee here and would come more often but this location‘s drive-through service is pretty awful. It typically takes anywhere between 20 to 25 minutes to get a drink here regardless of how many cars are in line.

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