Pizza Hut in Burnaby

“An online order for some reason sent it to this location instead of one closer to me. When I called, the girl explained that the Doordash drivers were refusing to deliver it because it was a 15 min drive away (instead of 8 min). The staffer organized another driver and made a fresh pizza to deliver it. Overall it took about 3 hours total from order to arrival, but the staffer did her best to manage the situation. Big thanks to her!“

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I just want to take a moment to recognize Raul at Pizza Hut Market Crossing for his exceptional customer service. Raul has truly been the best crew member we’ve ever met! Every time we visit, he never fails to greet us with a warm and genuine welcome. He’s always so accommodating and goes above and beyond to make sure we’re well taken care of. It’s rare to come across someone who consistently shows such dedication and kindness—he truly makes our experience better every single time. Huge thanks to Raul for always making us feel valued and appreciated!“

“My husband and I were craving pizza for dinner and decided to try this branch since we often pass by the area. They were amazing! Soleil was kind and patient with our order, and she made our experience extra special. Even though we had lots of requests, she handled everything perfectly. She even recommended the wings, so we had to try them and it did not disappoint! The pizza was hot, fresh. And the brownies are my favorite! Parking is just hard since it is along the road but I told her we’d definitely be back next time — hopefully we can catch her again soon!“

“What an unforgettable experience! Manager Bairen or Bryan (not sure if I got the name right) was amazing. He took extra steps to take care of the customers. We’ll definitely order from this place whenever we want pizza.Here is the story, I am visiting my senior parents from San Francisco. After picking up the pizza, my parents had a harder time chewing because it’s too thin and too crispy for them. Not sure what went wrong, I called Pizza Hot. The manager explained there are 3 different kinds of crusts and what my parents had before probably was hand crafted which is between the thin and pan crust. And he offered to bake a new hand crafted crust for my senior parents so they can enjoy.Really appreciate what the manager did for us!“

“It was my favourite pizza , until ended up paying almost 50 dollars for one large pizza , besides when you pay with cc or debit , tip option isn't option anymore cuz immediately prompt from the machine with minimum 6dlls even when you go and pick up your pizza , anyways today surprisingly the flavour of my pizza was beyond my expectations, ( or I was craving for pizza ) it was the smell the hot of the pizza the texture and today I got a bargain on the amount of ingredients“