I had a very disappointing experience with the cashier around 8:35 PM during my recent visit. She told us to wait for 7 minutes, but we ended up waiting over 15 minutes with no updates. When I politely asked about the delay, instead of apologizing or explaining the situation, she became rude and started arguing with us. Her attitude was unprofessional and completely disrespectful. Good customer service means clear communication and treating customers with courtesy—unfortunately, that was not the case here. I hope management looks into this behavior and takes appropriate action.
Ken Prentice
Absolute trash. How head office hasent fired the manager yet is beyond me. I wouldnt eat here unless you plan on getting sick.
Nishad
Good service
Jason Chu
A bit too heavy on the sauce with the spicy chicken sandwich but chicken was nice and crispy
Tina Dhinsa
Love KFC
Gagan Bhandol
Tasty fried chicken with crispy skin and good flavor. The side dishes are yummy too. Service is quick most of the time. A good place for a fast and filling meal.
Haru Haru
The wait time was too long. Two burgers waited for 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
Aaron Wang
It would be perfect without Indian employees.
Atmosphere: 1
Food: 3
Service: 1
Barbara Cadiz
I was there recently. I don't know if I'm going to be happy or not. I tip people if they're honest and they are service is right however the person who works around 12pm to 1pm who serves me told the price so 19.50 I gave her 20.00... she gave 5 cents change. Nowadays I need my change correct especially we don't live free we work.. we have to be honest.... by the way she didn't gave me the change right away she left then she was doing something at the back then come back......
Please give the change right away before you left the counter..... I'm furious because it's my money.. do your job correctly... I don't work that much... Take note I have a kid too.. every cents count for us.
People who will buy make sure get your change before the workers do something else......
It doesn't means 1.00 or cents you can keep it as a tip or something... it can use for bus tix and stuffs...
Please retrain your staffs before you left the counter give the change back.
We bought food already and my kids started to eat and my daughter she's 7 years old ask for a ketchup. The man in the front cashier said to my daughter to wait in 2 minutes?? I'm a bit disappointed as mother that my daughter waited for a piece of ketchup!. That time is not too busy. And when he saw me starting to stand up he grab a ketchup immediately? ?? And the crush soda tasted bad it tasted like more water that they get directly in the poset..
Atmosphere: 2
Food: 3
Service: 1
Ling Rose
It's a pity it's closed
Atmosphere: 5
Food: 5
Service: 4
Siu Hing TSANG
Not sure what kind of coleslaw is, looks like soup
Trish Phan
Is it just me or KFC quality and quantity has gone down compared to Church's Chicken. I ordered a combo bucket deal and they served me poutine with little gravy and a few curd cheese... Yes it looks exactly what I've described. When I voiced that I wasn't content, they poured more gravy to make my poutine look more appealing. What a joke! Management needs to take customer's review into considerations, its not too much to ask when we pay accordingly for quality service and quality food..
Norma Karnowski
I was at this location (richmond mall) today Wednesday sept 11/24 .I am very disappointed, My order was not what I ordered, the popcorn chicken pieces were like little pepples,non eatable, chicken pieces were so hard ,cold ,dry and very small, it was probably made around noonish. I would never tell anyone that I work there. So bad, never going back. Shame on you KFC
I had a very disappointing experience with the cashier around 8:35 PM during my recent visit. She told us to wait for 7 minutes, but we ended up waiting over 15 minutes with no updates. When I politely asked about the delay, instead of apologizing or explaining the situation, she became rude and started arguing with us. Her attitude was unprofessional and completely disrespectful. Good customer service means clear communication and treating customers with courtesy—unfortunately, that was not the case here. I hope management looks into this behavior and takes appropriate action.
Absolute trash. How head office hasent fired the manager yet is beyond me. I wouldnt eat here unless you plan on getting sick.
Good service
A bit too heavy on the sauce with the spicy chicken sandwich but chicken was nice and crispy
Love KFC
Tasty fried chicken with crispy skin and good flavor. The side dishes are yummy too. Service is quick most of the time. A good place for a fast and filling meal.
The wait time was too long. Two burgers waited for 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
It would be perfect without Indian employees.
Atmosphere: 1
Food: 3
Service: 1
I was there recently. I don't know if I'm going to be happy or not. I tip people if they're honest and they are service is right however the person who works around 12pm to 1pm who serves me told the price so 19.50 I gave her 20.00... she gave 5 cents change. Nowadays I need my change correct especially we don't live free we work.. we have to be honest.... by the way she didn't gave me the change right away she left then she was doing something at the back then come back......
Please give the change right away before you left the counter..... I'm furious because it's my money.. do your job correctly... I don't work that much...
Take note I have a kid too.. every cents count for us.
People who will buy make sure get your change before the workers do something else......
It doesn't means 1.00 or cents you can keep it as a tip or something... it can use for bus tix and stuffs...
Please retrain your staffs before you left the counter give the change back.
Atmosphere: 1
Food: 1
Service: 1
What address ;so review changes
Parking: No. 3 Rd ;Richmond B.C
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Fried Chicken
Restaurantji Recommends
We bought food already and my kids started to eat and my daughter she's 7 years old ask for a ketchup. The man in the front cashier said to my daughter to wait in 2 minutes?? I'm a bit disappointed as mother that my daughter waited for a piece of ketchup!. That time is not too busy.
And when he saw me starting to stand up he grab a ketchup immediately? ??
And the crush soda tasted bad it tasted like more water that they get directly in the poset..
Atmosphere: 2
Food: 3
Service: 1
It's a pity it's closed
Atmosphere: 5
Food: 5
Service: 4
Not sure what kind of coleslaw is, looks like soup
Is it just me or KFC quality and quantity has gone down compared to Church's Chicken. I ordered a combo bucket deal and they served me poutine with little gravy and a few curd cheese... Yes it looks exactly what I've described. When I voiced that I wasn't content, they poured more gravy to make my poutine look more appealing. What a joke! Management needs to take customer's review into considerations, its not too much to ask when we pay accordingly for quality service and quality food..
I was at this location (richmond mall) today Wednesday sept 11/24 .I am very disappointed, My order was not what I ordered, the popcorn chicken pieces were like little pepples,non eatable, chicken pieces were so hard ,cold ,dry and very small, it was probably made around noonish. I would never tell anyone that I work there. So bad, never going back. Shame on you KFC
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