ordered venti oat latte with brown sugar syrup. No brown sugar was added at all. Waste of money. Not recommended at all
Atmosphere: 1
Food: 1
Service: 1
Kien Ta
Cheese danish anf caramel frappuccino are good
Atmosphere: 5
Food: 5
Service: 5
Da Min
Look at the bugs hopping on foods
Food: 1
william zhai
January 31, 2026 evening, my 12 years old son get into this Starbucks ask if he could use their washroom, a “beautiful “girl told him that he has to buy something in order to use their washroom, my son was speechless…. Then he left and went into the white spot restaurant located next door where he was welcomed to use their bathroom. We were so disappointed with Starbucks service but a big thumbs up to white spot
Service: 1
Stella
There was a male staff member whose name I believe starts with “Hav” (I apologize if I remember it incorrectly, as it has been a few days). Even though I don’t recall his exact name, he left a very strong impression on me. He was extremely nice, very helpful, and genuinely warm and welcoming to customers.
Atmosphere: 5
Food: 5
Service: 5
Mun-lene Sangha
Thank you Kasumi! For being accommodating of a mistaken order. Great service :)
Atmosphere: 5
Food: 5
Service: 5
Melissa Meng
The location is in the commercial mall. Easy to find free parking lot outside but if peak time of lunch or dinner , the parking lot is limited. Spacious inside, previously hard to find the table and spot But this time many empty table. My friend order bread and hot milk for me. Good brunch. Big size portion for one person. Good to try this location .
This is my favorite Starbucks in Richmond:) I often place mobile orders here. Today, I arrived later than the estimated pickup time, so my coffee was cold when I got there. I asked if they could reheat it, and they immediately offered to make me a fresh one instead! The staff was friendly plus their coffee is always perfect
Atmosphere: 5
Food: 4
Service: 5
erica
Ordered a caramel brule latte. The server asked me particularly if I wanted whipped cream on top. I said "of course!" She goes "that's right. That's the whole point of ordering this" then we laughed. THEN, when I returned to my car, settled my 6 months old baby and his giant stroller and wanted to enjoy my drink, guess what? THERE IS NO WHIPPED CREAM ON TOP OF MY LATTE! Nice. Made my day. Disappointed.
insanire
what’s the point of having starbucks next to your place when all the drinks they make are disgusting. They always burn their espresso and mess up non espresso drinks one way or another. The only once i got my drink made right was 5 month ago. Today they forgot to add any syrup to my matcha and burnt espresso for my macchiato. This location needs better baristas
Atmosphere: 1
Food: 1
Service: 1
Imtiyaz Khan
I had an amazing experience at Starbucks on 8111 Ackroyd Rd Richmond, thanks to Vijay, the barista. Vijay was incredibly friendly, engaging, and made me feel genuinely welcomed. His knowledge of the menu and attention to detail were impressive, and he provided exceptional customer service with a warm, courteous approach. It’s always a pleasure to see someone so passionate about what they do. Vijay truly elevated my Starbucks visit—he’s an absolute star! Highly recommend stopping by if you want great coffee and outstanding service.
Atmosphere: 5
Food: 5
Service: 5
Penelope Georgia
I come here a few times a week to get coffee. There is no consistency with this store. Sometimes the drinks and food are great, sometimes it’s not. The other day i preordered my drink and food. I got there and my sandwich was ready but my drink took an extra 10 minutes. By the time my drink was ready my sandwich was cold and had become very hard and chewy. If both items are not going to be ready at the same time whats the point of this mobile service. They need to come up with a better sustem to make sure the entire order is coming out together. The staff doesnt even care youve been waiting there for 10 minutes for a drink because when i asked they stated “ its coming out in order” well shouldnt the drink and the food u ordered come out together? Jist common sense in my opinion.
ordered venti oat latte with brown sugar syrup. No brown sugar was added at all. Waste of money. Not recommended at all
Atmosphere: 1
Food: 1
Service: 1
Cheese danish anf caramel frappuccino are good
Atmosphere: 5
Food: 5
Service: 5
Look at the bugs hopping on foods
Food: 1
January 31, 2026 evening, my 12 years old son get into this Starbucks ask if he could use their washroom, a “beautiful “girl told him that he has to buy something in order to use their washroom, my son was speechless…. Then he left and went into the white spot restaurant located next door where he was welcomed to use their bathroom.
We were so disappointed with Starbucks service but a big thumbs up to white spot
Service: 1
There was a male staff member whose name I believe starts with “Hav” (I apologize if I remember it incorrectly, as it has been a few days).
Even though I don’t recall his exact name, he left a very strong impression on me.
He was extremely nice, very helpful, and genuinely warm and welcoming to customers.
Atmosphere: 5
Food: 5
Service: 5
Thank you Kasumi! For being accommodating of a mistaken order. Great service :)
Atmosphere: 5
Food: 5
Service: 5
The location is in the commercial mall. Easy to find free parking lot outside but if peak time of lunch or dinner , the parking lot is limited. Spacious inside, previously hard to find the table and spot But this time many empty table. My friend order bread and hot milk for me. Good brunch. Big size portion for one person. Good to try this location .
Atmosphere: 5
Food: 5
Service: 5
How rude for order service
Atmosphere: 1
Food: 1
Service: 1
My son Rico loves to get his matcha here before he goes meet his girlfriend for their annual date. The matcha is sweet, rich and delicious.
Atmosphere: 5
Food: 5
Service: 5
I wish this Starbucks were bigger — every time I go there, it’s crowded and there are no tables available.
Atmosphere: 2
Food: 4
Service: 3
Restaurantji Recommends
This is my favorite Starbucks in Richmond:) I often place mobile orders here. Today, I arrived later than the estimated pickup time, so my coffee was cold when I got there. I asked if they could reheat it, and they immediately offered to make me a fresh one instead! The staff was friendly plus their coffee is always perfect
Atmosphere: 5
Food: 4
Service: 5
Ordered a caramel brule latte. The server asked me particularly if I wanted whipped cream on top. I said "of course!" She goes "that's right. That's the whole point of ordering this" then we laughed. THEN, when I returned to my car, settled my 6 months old baby and his giant stroller and wanted to enjoy my drink, guess what? THERE IS NO WHIPPED CREAM ON TOP OF MY LATTE! Nice. Made my day. Disappointed.
what’s the point of having starbucks next to your place when all the drinks they make are disgusting. They always burn their espresso and mess up non espresso drinks one way or another. The only once i got my drink made right was 5 month ago. Today they forgot to add any syrup to my matcha and burnt espresso for my macchiato. This location needs better baristas
Atmosphere: 1
Food: 1
Service: 1
I had an amazing experience at Starbucks on 8111 Ackroyd Rd Richmond, thanks to Vijay, the barista. Vijay was incredibly friendly, engaging, and made me feel genuinely welcomed. His knowledge of the menu and attention to detail were impressive, and he provided exceptional customer service with a warm, courteous approach. It’s always a pleasure to see someone so passionate about what they do. Vijay truly elevated my Starbucks visit—he’s an absolute star! Highly recommend stopping by if you want great coffee and outstanding service.
Atmosphere: 5
Food: 5
Service: 5
I come here a few times a week to get coffee. There is no consistency with this store. Sometimes the drinks and food are great, sometimes it’s not. The other day i preordered my drink and food. I got there and my sandwich was ready but my drink took an extra 10 minutes. By the time my drink was ready my sandwich was cold and had become very hard and chewy. If both items are not going to be ready at the same time whats the point of this mobile service. They need to come up with a better sustem to make sure the entire order is coming out together. The staff doesnt even care youve been waiting there for 10 minutes for a drink because when i asked they stated “ its coming out in order” well shouldnt the drink and the food u ordered come out together? Jist common sense in my opinion.
Atmosphere: 4
Food: 1
Service: 1
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