A&W Canada

3667 Shelbourne St, Victoria
(250) 477-1996

Recent Reviews

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Kristy Vidal

Brilliant ro have a handwashing station outside the bathrooms

Malcolm Scrimger

Chicken strips were not cooked! Please don’t order food here. Previous experiences here were the same. Including foul tasting burgers that tasted like raw meat and bad sauce that makes me puke! It should be shut down !

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Chicken Strips 3

Shawn Basevski

Went for late lunch had Super fast service. Very clean restaurant and good tasting food

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sweet Potato Fries, Chicken Strips 3

Cieran Burt

The new Hot Dog was very tasty and reasonably priced. A great fast food joint.

Wheelchair accessibility: No ramps or stairs here

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: French Fries

Seven

Always fresh and fast! Staffs are friendly! Love A&W

Vegetarian options: Their beyond meat burgers are just wonderful!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mozza Burger, Bacon and Egg

Mike Svatek

Really poor experience last night. Not sure if this location has a new owner but I really used to enjoy this location.

I did the mistake of watching the cooks prepare my food. No gloves which might be fine assuming washing protocals in place. However, I ordered the Whistle Dog and watch the person making it put on the relish which was put on heavy on one side, then use thier index finger to wipe the condimant back into place and then proceed to wipe thier index finger on the clean side within the bun to clean thier finger. Was pretty disgusting.

Atmosphere: 3

Food: 1

Service: 1

Maria Eliana Maiben

A&W at Hillside Mall in Victoria.
The best location in town.
The manager on site 👀 makes a great difference in a positive way

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings

Michael Fothergill

They got my order wrong and compensated me with a free meal and excellent customer service. I will be returning as I have done many times before.

Atmosphere: 5

Food: 5

Service: 5

Corie Lynn

I got a bacon and egg sandwich on a bun and a classic bacon and egg breakfast. It was mediocre 😪 1.5 slices of bacon, untoasted bun, butter on 1 side not what it used to be. $15.00 oin total. Staff was pretty friendly and store was clean.

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: Classic Bacon and Eggs

Daniel D

A and W food is nearly always good and fresh.
Service has mostly always been good.
Atmosphere (outside) was mild. I rarely go inside. Pickup windows staff always nice.

Kid-friendliness: Always kid friendly as far as I see

Food: 4

Service: 5

Recommended dishes: English Muffin Sausage and Cheddar Combo

Lily Tsui

Great onion rings

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings

Karan asija

I recently had a disappointing experience at A&W that left me frustrated. Yesterday, 24th October in the eveing, When I received my takeout order, I noticed there were no cutlery or condiments included. I approached an employee for assistance asking for packs of salt and pepper and she handed me just one pack of each, I was hoping for helpful response but instead I was met with rude expressions and no real effort to address my concern. It felt dismissive and unprofessional. Good customer service involves being attentive and accommodating, and this experience fell short. I hope they can improve in the future.

Atmosphere: 1

Food: 4

Service: 1

Kenna Henderson

Ordered the Classic breakfast. Bacon stone cold toast not toasted and soggy mess. Eggs not scrambled and lukewarm warm. Very disappointing.

Atmosphere: 5

Food: 1

Service: 3

Patricia Mackinnon

Chicken burgers were a very dry, Onion rings were great. Not much salt on either.

Parking: It's part of mall lots of parking

Kid-friendliness: They have lots great options for kids

Wheelchair accessibility: Yes great accessibility!

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Onion Rings, Sweet Potato Fries

Michelle

Insects EVERYWHERE!! Untrained staff.

Atmosphere: 1

Food: 1

Service: 1

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