We placed the same order twice once inside the store and once through the drive-thru and both times the order was incorrect. We ordered a black and white item but received all chocolate instead. We were also charged for extra melted marshmallow, which was missing entirely from the order. It’s frustrating to be charged for add ons that aren’t provided, especially when the mistake happened twice
Vicky Finney
Great staff and wonderful candy
Rick G
I went through the drive thru at this location. Loved how it showed my order with all the added items i put on our ice cream! Family loved it! It took me forever to find this place on maps to write a review. Long overdue.
stephen lofy
Guess where I'm at. Really is the best ice creM.
Myrna Velasquez
Prices got bigger but portion sizes are way smaller and customer service does not match the price you pay. We spent around $50 for a family of 4 and when we got home noticed the extra toppings that are pretty expensive were not added. I called to let them know and they told me to go back but it was already 10pm so I told them it was too late to drive back. So they told me to come back another day for free toppings🤦🏻♀️ I asked if they would give me an ice cream and they said, “no” just the topping. I just explained that when we are spending so much money good customer service would be to offer me a free ice cream to make it worth my drive. We went back and forth and I asked to speak to the manager and he said she was on break. At that point since I wasn’t happy with the resolution I did ask the shift manager Alex who made the final decision and he said the manager Abby. I was confused because he wouldn’t let me talk to her stating she was on break but then he contradicted himself saying she was the one who made the call. At that point I just asked if he could credit my card what I paid for the toppings and he said yes. I don’t know why that wasn’t just offered to me from the beginning instead of just telling me to go back another day for a free topping. It wasn’t until I asked for the managers name and mentioned I would be leaving a review that he muffled the phone and then suddenly said the manager was available to speak to me. I know it’s not fun to address issues as a manager but that’s a part of the job. At that point I was over it and just asked for them to refund me for my toppings and I was done. I just feel when you spend so much you should receive quality customer service. This is not what we experienced and I’m super disappointed. For the price you are paying and the size they are giving you now on top of the poor quality service we won’t be returning to Dewars.
Zane Armstrong
Nothing special, especially for the high price.
kiara
The strawberry special is delicious
myron tiede
Best of Bakersfield in ice cream shops, enjoy the variety
Richard Rapp
It is the same taste I remember. Always great service and extremely good quality ice cream
Roxi
Best prastachio ice cream I've ever had.It's not really very sweet and it just takes so darn good!!!!
Ice cream is so good but $50 for 3 ice creams and a milkshake is crazy. Lower down your prices
Tim Roberts
How can you go wrong here? You can't. My personal favorite is the black and white. I've been eating them since I was a kid. Always decadent, consistently good.
Kristen Stewart
I love Dewars, but this location is the worst out of all of them. The portions here are smaller for some reason and the items never taste like they do at other locations. Some major quality control issues here. I think I have finally learned my lesson to stop coming to this one.
Jennifer Evans
Everyone here was upbeat, super friendly, and on their game! My black and white was on point! My husband got a massive banana split that I didn't get a pic of. He said it was delish! ♥️
We placed the same order twice once inside the store and once through the drive-thru and both times the order was incorrect. We ordered a black and white item but received all chocolate instead. We were also charged for extra melted marshmallow, which was missing entirely from the order. It’s frustrating to be charged for add ons that aren’t provided, especially when the mistake happened twice
Great staff and wonderful candy
I went through the drive thru at this location. Loved how it showed my order with all the added items i put on our ice cream! Family loved it! It took me forever to find this place on maps to write a review. Long overdue.
Guess where I'm at. Really is the best ice creM.
Prices got bigger but portion sizes are way smaller and customer service does not match the price you pay. We spent around $50 for a family of 4 and when we got home noticed the extra toppings that are pretty expensive were not added. I called to let them know and they told me to go back but it was already 10pm so I told them it was too late to drive back. So they told me to come back another day for free toppings🤦🏻♀️ I asked if they would give me an ice cream and they said, “no” just the topping. I just explained that when we are spending so much money good customer service would be to offer me a free ice cream to make it worth my drive. We went back and forth and I asked to speak to the manager and he said she was on break. At that point since I wasn’t happy with the resolution I did ask the shift manager Alex who made the final decision and he said the manager Abby. I was confused because he wouldn’t let me talk to her stating she was on break but then he contradicted himself saying she was the one who made the call. At that point I just asked if he could credit my card what I paid for the toppings and he said yes. I don’t know why that wasn’t just offered to me from the beginning instead of just telling me to go back another day for a free topping. It wasn’t until I asked for the managers name and mentioned I would be leaving a review that he muffled the phone and then suddenly said the manager was available to speak to me. I know it’s not fun to address issues as a manager but that’s a part of the job. At that point I was over it and just asked for them to refund me for my toppings and I was done. I just feel when you spend so much you should receive quality customer service. This is not what we experienced and I’m super disappointed. For the price you are paying and the size they are giving you now on top of the poor quality service we won’t be returning to Dewars.
Nothing special, especially for the high price.
The strawberry special is delicious
Best of Bakersfield in ice cream shops, enjoy the variety
It is the same taste I remember. Always great service and extremely good quality ice cream
Best prastachio ice cream I've ever had.It's not really very sweet and it just takes so darn good!!!!
Restaurantji Recommends
Ice cream is so good but $50 for 3 ice creams and a milkshake is crazy. Lower down your prices
How can you go wrong here? You can't. My personal favorite is the black and white. I've been eating them since I was a kid. Always decadent, consistently good.
I love Dewars, but this location is the worst out of all of them. The portions here are smaller for some reason and the items never taste like they do at other locations. Some major quality control issues here. I think I have finally learned my lesson to stop coming to this one.
Everyone here was upbeat, super friendly, and on their game! My black and white was on point! My husband got a massive banana split that I didn't get a pic of. He said it was delish! ♥️
small portions high prices
Loading...