El Pollo Loco
$ • Mexican, Fast Food, Chicken Shop
Hours:
1150 W Alameda Ave, Burbank
(818) 557-0683
About El Pollo Loco
Customers' Favorites
El Pollo Loco Reviews
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Three month ago I wrote the below and tonight I went to the same location and it was a pigpen. The trash was overflowing and the floor and tables were all dirty. Shame on you.
The place was filthy. The floor has garbage on it, all the tables were dirty, the salsa and soda bar were absolutely filthy. Someone mentioned it to the manage4, she looked our and didn't seem to care . A worker came and sweeper half the floor, 10 mins later he filled the salsa bar, but didn’t...read full review
Nice people and muy atentos y amables todos
There parking lot was full of cars. No one inside the restaurant. The woman who waited on me told it was full of cars because people who attend a nearby church use the parking lot to park in and go to church. Had to park elsewhere in the big lot that those going to Pavilions and others stores in the shopping center park in. It too was crowded with church goers cars. Easy to see why the restaurant was empty. No parking in their lot and parking in the main lot is a hassle. The...read full review
Ratings
Menu
Hours
| Monday | 9:30AM - 10PM |
| Tuesday | 9:30AM - 10PM |
| Wednesday | 9:30AM - 10PM |
| Thursday | 9:30AM - 10PM |
| Friday | 9:30AM - 10PM |
| Saturday | 9:30AM - 10PM |
| Sunday | 10AM - 9PM |
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El Pollo Loco has received positive reviews from customers who have recently visited or ordered from the restaurant. The catering service was praised for its ease of online ordering, timely pick-up, and well-packaged food. Customers were particularly pleased with the delicious taste of the food. The customer service also received high remarks, with one customer highlighting a supervisor named Fatima who went above and beyond to ensure a satisfying meal.
Another customer shared their positive experience with the Double Chicken avocado salad, noting that there was plenty of chicken, unlike previous visits to other locations. The salsas and onions were described as fresh, and the customer service was friendly and attentive.
Growing up in LA, one customer has been eating at El Pollo Loco for over 25 years and has noticed a decline in quality in other locations. However, this specific location was commended for its exemplary service, fresh food, and attention to detail, such as showing customers the chicken pieces for approval beforehand. Overall, customers have had favorable experiences with the food and service at El Pollo Loco.