The Cheesecake Factory Incorporated

This last experience I had was just very bad, I did reservations my table was not ready me and the family had to wait for 20 plus minutes to be seated and as we are waiting, I counted 3 different parties be seated, Mean while, we had reservations, than it gets worse, we finally get seated, Our waiter was horrible we set without refills and empty cups numerous times, I had wave him down to get him to give us refills and he would literally walk by us and not refill the cups seeing...read full review

I visited the Cheesecake Factory Montgomery Mall, Bethesda Maryland for my 60th Birthday on 2/5/2024@ 7:15p. I told my guests (22 guests) to come at 8p as the restaurant would not accept a reservation for a large party. When I arrived I was told there were already 2 birthday parties seated and it would be 2 hr wait. We asked if we could be seated in the front section-it was empty. We were told by the seating host he couldn't promise this. I asked for the manager and the manager...read full review

Went to Cheesecake Factory in Thousand Oaks for Valentines Day dinner. Service was good and the neal was good but we ordered dessert, Specifically, Apple Crisp. We waited 20 minutes and was told multiple times that it was coming. Then the manager came and told us it was frozen but they are getting it together. At 30 minutes we were told again that it was almost ready. It showed up at 40 minutes and was stone cold and still partially frozen. We asked that it be removed from the...read full review