This is a really awful experience all around. The cinn-a-bitz are the toughest, driest, worst sort of pretzel you will ever encounter. The staff is extremely unfriendly, and if you need something like a napkin, be prepared to beg. Prices are also unbelievable, $6 for a cup of mediocre lemonade is outrageous.
Atmosphere: 2
Food: 1
Service: 2
Meg D.
the bits I had were very stale and gross and aside from that the pricing is ridiculous. i had to end up throwing the food out. would never waste my money here again
Lindsey N.
The food and drinks are tasty, but it's very overpriced. The frozen lemonade is my favorite item. However, my friend and I came here for her birthday, and although they have advertised a free pretzel on birthdays, this was not the case!!! On top of that, they messed up her order and didn't even offer a receipt. Disappointing.
kiiweei
For years the men working here have been labeled by everyone I know as creepy, i watch girls walk by their store and they stare at them up and down, and watch them from the moment they see them to the moment they are out of sight. every girl that passes by. ordering from here feels so uncomfortable and it has been for years. they are so focused on staring you up and down that they give you your order wrong. i tried to sit and eat but they STARED the whole time. a response from the owner of an old review saying the same thing says they would have this resolved but lol they never will. it has been the same guys doing this for over 5 years. also its too pricey for them to be staring at you and getting your order wrong.
Elizabeth S.
For years the men working here have been labeled by everyone I know as creepy, i watch girls walk by their store and they stare at them up and down, and watch them from the moment they see them to the moment they are out of sight. every girl that passes by. ordering from here feels so uncomfortable and it has been for years. they are so focused on staring you up and down that they give you your order wrong. i tried to sit and eat but they STARED the whole time. a response from the owner of an old review saying the same thing says they would have this resolved but lol they never will. it has been the same guys doing this for over 5 years. also its too pricey for them to be staring at you and getting your order wrong.
Spencer C.
Total ripoff on the price and will lie to you about the cost despite it being printed in front of you. They'll charge more and refuse to return the rest when you point it out. Went to get a mango/guava frozen thing and it was leveled at $6.49 for the drink. Total came to $10 but I said oh well maybe I got a large or something. Then they started making it a whole mangonada version with tajin and extra stuff, so I nicely reminded them I only got the regular drink version without the extras. So he hands it to me and says here ya go. Then the convo went like this:Me: oh sorry I got the regular, not the whole fancy version, can I get the difference backWorker: it's the same priceMe: wait no, the mangonada is $10, the board says a regular 'granita' drink (the slushee types) are $6.50Him: oh the red and blue are granita flavors, the guava mango isn'tMe: ok dude the poster behind you literally has the ingredients of the mangonada version listed and it plainly says the base ingredient is 'mango guava granita' meaning it's just a regular slushee for $6.50 like the others (as I pointed to his own poster)Him: oh...noMe: ok man whatever So I just walked away rather than argue for $3 since they seem to desperately need it more than me. they just decide what to charge and apparently a slushee is more expensive than an all fruit smoothie from Jamba Juice across the street. Avoid this place as they'll just make up prices on the spot apparently, then lie about it when called out, then when proven wrong by their own signage, just refuse to correct it...
Julian Valenzuela
best people ever
erick pahn
TOP TIER. ong this is the best wetzel pretzel on my turf.
Laura Chain
The man was nice and I got my free pretzel for pretzel day. I am happy thank you.
Rebecca R.
I'm not sure why Wetzel's has so many low reviews. It seems like many reviewers are taking things personally or have no understanding or graciousness when it comes to people working in Customer service.I love Wetzel's Pretzels. I've come here many, many times, and have never had a negative experience. The food is always fresh and delicious, and the staff are polite and helpful. We often come to the mall just to get a pretzel :)I hope people can lighten up a little. The world is a kind place and people aren't out to get you :)
Literally the most disgusting lemonade ever and when we mentioned it to the employees working there they tasted it and said it was fantastic. Their pretzels are overcooked as well. I absolutely will never go back to this place and strongly suggest no one go there either. They didn't even offer a refund for crying out loud.
Brian Albert
Every time I have gone to this stand the service has been great! Very nice staff, great food, and a clean work place.
Jahaziel Magana
It's very relaxing to get a pretzel and sit by the water fountain to eat it. Both the jalaperoni and the cinnabits are pretty good.
Alex B.
Staff is unhelpful and they are unable to scan anything. No coupons or online barcodes. Came here for a free birthday pretzel and was met with disappointment as they said they couldn't scan the app's code. What type of business can't interface with their own app? Same thing happened when I tried to redeem points from my purchase; again, no scanning the app so no rewards.
This is a really awful experience all around. The cinn-a-bitz are the toughest, driest, worst sort of pretzel you will ever encounter. The staff is extremely unfriendly, and if you need something like a napkin, be prepared to beg. Prices are also unbelievable, $6 for a cup of mediocre lemonade is outrageous.
Atmosphere: 2
Food: 1
Service: 2
the bits I had were very stale and gross and aside from that the pricing is ridiculous. i had to end up throwing the food out. would never waste my money here again
The food and drinks are tasty, but it's very overpriced. The frozen lemonade is my favorite item. However, my friend and I came here for her birthday, and although they have advertised a free pretzel on birthdays, this was not the case!!! On top of that, they messed up her order and didn't even offer a receipt. Disappointing.
For years the men working here have been labeled by everyone I know as creepy, i watch girls walk by their store and they stare at them up and down, and watch them from the moment they see them to the moment they are out of sight. every girl that passes by. ordering from here feels so uncomfortable and it has been for years. they are so focused on staring you up and down that they give you your order wrong. i tried to sit and eat but they STARED the whole time. a response from the owner of an old review saying the same thing says they would have this resolved but lol they never will. it has been the same guys doing this for over 5 years. also its too pricey for them to be staring at you and getting your order wrong.
For years the men working here have been labeled by everyone I know as creepy, i watch girls walk by their store and they stare at them up and down, and watch them from the moment they see them to the moment they are out of sight. every girl that passes by. ordering from here feels so uncomfortable and it has been for years. they are so focused on staring you up and down that they give you your order wrong. i tried to sit and eat but they STARED the whole time. a response from the owner of an old review saying the same thing says they would have this resolved but lol they never will. it has been the same guys doing this for over 5 years. also its too pricey for them to be staring at you and getting your order wrong.
Total ripoff on the price and will lie to you about the cost despite it being printed in front of you. They'll charge more and refuse to return the rest when you point it out. Went to get a mango/guava frozen thing and it was leveled at $6.49 for the drink. Total came to $10 but I said oh well maybe I got a large or something. Then they started making it a whole mangonada version with tajin and extra stuff, so I nicely reminded them I only got the regular drink version without the extras. So he hands it to me and says here ya go. Then the convo went like this:Me: oh sorry I got the regular, not the whole fancy version, can I get the difference backWorker: it's the same priceMe: wait no, the mangonada is $10, the board says a regular 'granita' drink (the slushee types) are $6.50Him: oh the red and blue are granita flavors, the guava mango isn'tMe: ok dude the poster behind you literally has the ingredients of the mangonada version listed and it plainly says the base ingredient is 'mango guava granita' meaning it's just a regular slushee for $6.50 like the others (as I pointed to his own poster)Him: oh...noMe: ok man whatever So I just walked away rather than argue for $3 since they seem to desperately need it more than me. they just decide what to charge and apparently a slushee is more expensive than an all fruit smoothie from Jamba Juice across the street. Avoid this place as they'll just make up prices on the spot apparently, then lie about it when called out, then when proven wrong by their own signage, just refuse to correct it...
best people ever
TOP TIER. ong this is the best wetzel pretzel on my turf.
The man was nice and I got my free pretzel for pretzel day. I am happy thank you.
I'm not sure why Wetzel's has so many low reviews. It seems like many reviewers are taking things personally or have no understanding or graciousness when it comes to people working in Customer service.I love Wetzel's Pretzels. I've come here many, many times, and have never had a negative experience. The food is always fresh and delicious, and the staff are polite and helpful. We often come to the mall just to get a pretzel :)I hope people can lighten up a little. The world is a kind place and people aren't out to get you :)
Restaurantji Recommends
Literally the most disgusting lemonade ever and when we mentioned it to the employees working there they tasted it and said it was fantastic. Their pretzels are overcooked as well. I absolutely will never go back to this place and strongly suggest no one go there either. They didn't even offer a refund for crying out loud.
Every time I have gone to this stand the service has been great! Very nice staff, great food, and a clean work place.
It's very relaxing to get a pretzel and sit by the water fountain to eat it. Both the jalaperoni and the cinnabits are pretty good.
Staff is unhelpful and they are unable to scan anything. No coupons or online barcodes. Came here for a free birthday pretzel and was met with disappointment as they said they couldn't scan the app's code. What type of business can't interface with their own app? Same thing happened when I tried to redeem points from my purchase; again, no scanning the app so no rewards.
great place, we got free pretzels once!