“Stopped by in the afternoon, and unfortunately the experience was disappointing. The ice cream didn’t look very fresh, and when I asked what waters they had available, I was told, “We have two kinds.” When I asked which kinds, the response was simply, “Over there,” which came across as very rude and unfriendly. After paying, there wasn’t even a “thank you,” and the employee walked to the back. Honestly, it wasn’t like this before the ice cream used to look fresh, and the service used to be much friendlier. Hopefully management can provide better customer-service training and make sure the ice cream is presented fresh and appealing. I really hope they can improve because this used to be a much better experience.“
“Stopped by in the afternoon, and unfortunately the experience was disappointing. The ice cream didn’t look very fresh, and when I asked what waters they had available, I was told, “We have two kinds.” When I asked which kinds, the response was simply, “Over there,” which came across as very rude and unfriendly.
After paying, there wasn’t even a “thank you,” and the employee walked to the back. Honestly, it wasn’t like this before the ice cream used to look fresh, and the service used to be much friendlier. Hopefully management can provide better customer-service training and make sure the ice cream is presented fresh and appealing. I really hope they can improve because this used to be a much better experience.“