Starbucks

I ordered ahead using the Starbucks app so I can only speak to the pick up experience.I was staying at the Waldorf Astoria and walked to this Starbucks location as there was a nice walking path from the resort to this plaza. I ordered an iced Venti espresso drink and it was more than enough caffeine to last me throughout the day and night. The ordering process via the app was seamless and my drink was ready when I arrived.This Starbucks is located in a plaza right off of the PCH...read full review

Not sure why or how, but the cashier messed up my order 3 different ways; we ordered a hot venti Americano with some ice, a pesto sandwich, a grilled cheese, ham croissant, a donut, a white mocha, and a hazelnut latte. The cashier forgot to charge us for the sandwiches, so she called me over to pay for them. I understand that mistakes happen, so I just paid and collected my pastry items and 2 sandwiches. Then I was called to collect a drink, so I walk over and see that they gave...read full review

To this Starbucks, many times, and I've always had good experiences however, today a young man named Trent helped me out when I mistakenly put my order in at the Golden lantern Starbucks, and he happily assisted me after showing him my my order proof, and was so quick to make my drinks, and did so with a smile on his face. I could tell he really cared about his job and I'll be returning because of Trent! he made my day and I was very appreciative of his great customer service...read full review