Very bad service!!! I order online a phillip sandwich and they only send me a bread with onions.They forgot to put the meat on!!!! I called back and they hang up the phone on me very rude people!!!
Atmosphere: 1
Food: 1
Service: 1
Sau Putt
Really bad management rude to customers. Owner must change the manager.
Service: 1
Treavor Ward
My pizza had several strands of hair in it. I contacted the store and spoke with Nadhia the manager. She promised to remake my pizza and switch it out at my address. 3 hours later, no pizza. I contacted dominos once more and got Nadhia on the phone again. I told her it has been 3 hours since she made her promise. She told me that I was being “unfair” with her and I was not accommodating her situation. She then promised to remake the pizza the next day. I declined and wanted a refund. She refused to refund my order. I am now challenging this charge with my bank. I highly recommend you avoid this store at all costs. Find another nearby dominos with more competent and professional staff.
Atmosphere: 1
Food: 1
Service: 1
They Know
Hi, so I came to pick up an order in the morning and their was girl I don't if she was a manger her name was Dina she was talking so bad and she was yelling at her own people who works with her. I didn’t like the way she talk with me.
Atmosphere: 3
Food: 4
Service: 1
NYC TRILL
Poor customer service. They complete delivery orders before they deliver them to ensure it shows it was delivered within a certain time. But they delivered it 20 minutes after the order said complete. So I called and the woman i spoke to kn the phone was completely rude and didnt have an answer as to whybit says complete but the order not delivered. Then she began to havee an attitude when i asked her again. I will forward this complaint to corporate.
Jay Bird
I got delivery through uber eats and they got here super fast I hope he got the tip I left on the app, great service great people definitely buy from this store for sure
Debbie Berndt
Dominos pizza sucks. Tried to order pizza for the sale price but on there new website there is no were to order no sauce on my pizza. When I went into dominos there was nothing they could do so therefore I was unable to order and get the sales price so I ended up going to Round Table pizza were they take care of their customers. I HATE getto ass Dominos and there getto ass workers. I will never go to dominos pizza ever again. Dominos pizza is not senior citizen friendly company. I hate this company and I will never have to eat there crappy pizza again
Edwin Dacayo
NY style, didn’t get it. It wasn’t cooked well.
Tenzin Palzom
Pizza itself is not so bad but the service is not good. I preordered pizza for next day pickup at 11am and when I arrived to pick up, they haven’t even prepared it. I had to bring those pizzas to the kids in school by 11:25 but if course it was very late.
M T
The manager that works there is racist even to their own employees telling them they cant speak spanish inside the store. She needs to be fired and not work there. I will not be going back and support the business smh 👎🏽❌
I placed an order for a pie, after I gave the toppings I said I want thick crust, the person taking the order said you want thin crust, I said no I want thick, he said ok. When I went on line to track I saw it said thin I called back and told the same person it was wrong he said I made the mistake, and would have to pay extra for the correct one. I asked about a discount and was told no and that I would have to deal with customer support, I asked for his name and he hung up on me. This was the first time dealing with the Hercules store. When I lived else ware we were actually survey mystery shoppers where we got a free pie every month and did a survey, for about two years. Never was I treated like this. I could not get his name but he sounded like he had an Indian accent. Don't know if I will be a customer now.
Sergio Chocler
He didn't take my order at the store, he told me that online is cheaper., so good bye.
Atmosphere: 1
Service: 1
Andrew Ojeda
Customer service with a smile and my order was perfect
Atmosphere: 5
Food: 5
Service: 5
Moung Saechao
Never ordering from this chain anymore. I ordered two 2 liter sodas with my pizzas but they gave me two 20oz bottles instead. I tired to call them to get reimbursed but I was on hold for eternity.. Terrible service and low quality pizzas.
Atmosphere: 1
Food: 1
Service: 1
Rosa Ramirez-De La Torre
Pizza is always great! Too bad I didn't notice the well-done option in our previous orders. we preferred the pan pizza real toasty . Will definitely request it at our next order.
Very bad service!!! I order online a phillip sandwich and they only send me a bread with onions.They forgot to put the meat on!!!! I called back and they hang up the phone on me very rude people!!!
Atmosphere: 1
Food: 1
Service: 1
Really bad management rude to customers.
Owner must change the manager.
Service: 1
My pizza had several strands of hair in it. I contacted the store and spoke with Nadhia the manager. She promised to remake my pizza and switch it out at my address. 3 hours later, no pizza. I contacted dominos once more and got Nadhia on the phone again. I told her it has been 3 hours since she made her promise. She told me that I was being “unfair” with her and I was not accommodating her situation. She then promised to remake the pizza the next day. I declined and wanted a refund. She refused to refund my order. I am now challenging this charge with my bank. I highly recommend you avoid this store at all costs. Find another nearby dominos with more competent and professional staff.
Atmosphere: 1
Food: 1
Service: 1
Hi, so I came to pick up an order in the morning and their was girl I don't if she was a manger her name was Dina she was talking so bad and she was yelling at her own people who works with her. I didn’t like the way she talk with me.
Atmosphere: 3
Food: 4
Service: 1
Poor customer service. They complete delivery orders before they deliver them to ensure it shows it was delivered within a certain time. But they delivered it 20 minutes after the order said complete. So I called and the woman i spoke to kn the phone was completely rude and didnt have an answer as to whybit says complete but the order not delivered. Then she began to havee an attitude when i asked her again. I will forward this complaint to corporate.
I got delivery through uber eats and they got here super fast I hope he got the tip I left on the app, great service great people definitely buy from this store for sure
Dominos pizza sucks. Tried to order pizza for the sale price but on there new website there is no were to order no sauce on my pizza. When I went into dominos there was nothing they could do so therefore I was unable to order and get the sales price so I ended up going to Round Table pizza were they take care of their customers. I HATE getto ass Dominos and there getto ass workers. I will never go to dominos pizza ever again. Dominos pizza is not senior citizen friendly company. I hate this company and I will never have to eat there crappy pizza again
NY style, didn’t get it. It wasn’t cooked well.
Pizza itself is not so bad but the service is not good. I preordered pizza for next day pickup at 11am and when I arrived to pick up, they haven’t even prepared it. I had to bring those pizzas to the kids in school by 11:25 but if course it was very late.
The manager that works there is racist even to their own employees telling them they cant speak spanish inside the store. She needs to be fired and not work there. I will not be going back and support the business smh 👎🏽❌
Restaurantji Recommends
I placed an order for a pie, after I gave the toppings I said I want thick crust, the person taking the order said you want thin crust, I said no I want thick, he said ok. When I went on line to track I saw it said thin I called back and told the same person it was wrong he said I made the mistake, and would have to pay extra for the correct one. I asked about a discount and was told no and that I would have to deal with customer support, I asked for his name and he hung up on me. This was the first time dealing with the Hercules store. When I lived else ware we were actually survey mystery shoppers where we got a free pie every month and did a survey, for about two years. Never was I treated like this. I could not get his name but he sounded like he had an Indian accent. Don't know if I will be a customer now.
He didn't take my order at the store, he told me that online is cheaper., so good bye.
Atmosphere: 1
Service: 1
Customer service with a smile and my order was perfect
Atmosphere: 5
Food: 5
Service: 5
Never ordering from this chain anymore. I ordered two 2 liter sodas with my pizzas but they gave me two 20oz bottles instead. I tired to call them to get reimbursed but I was on hold for eternity.. Terrible service and low quality pizzas.
Atmosphere: 1
Food: 1
Service: 1
Pizza is always great! Too bad I didn't notice the well-done option in our previous orders. we preferred the pan pizza real toasty .
Will definitely request it at our next order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peperoni Pizza, Chicken Wings, Deluxe Pizza
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