Very annoyed by my visit to the Emeryville location today. I came in asking if I could get points/credits added to my account for an order I completed on Amazon. The young lady at the register was confused about what I was asking and then asked her shift lead. The shift lead looked at me and said “I remember you you were in here asking for credit last time and you can leave”. I I asked her what she was talking about and went ahead and clarified what my question was. And also specified the difference between the question as today and the question asked months ago, which never was resolved, As I never received credits for the undercooked cookies I received. Even though I never got any free cookies, I still shopped here, Not even asking about the cookies anymore. Mind you this was many months ago. So today in me, asking for points to be added for online order I was berated and made to feel like I was begging for free cookies and then Told to leave the store with a pointing finger. My patience had had enough and yes, I gave her a verbal lashing right back. Clearly, these young adults are not being trained on how to engage customers properly. Your shift lead holster’s no authority over your customers, especially when I was not initially being disrespectful or unruly. Being told to leave your establishment with someone finger pointing towards the door, not only discriminatory, but very degrading. I see why this place has low traffic…. It’s because of the staff you decide to hire that treats your customers that look like you, the owner, a Black man In such terrible ways.
Then when I called the Pinole store to try and reach a manager, I told the young lady the story instead of her, putting it on hold she sat the phone down and begin laughing with another coworker about what I told her on the phone and then came back to the phone as if they were not just laughing at my story and said they had no way of reaching the owner. So once again, I let them know how unprofessional they were so it seems there’s a problem at both of your stores. Because this is a Black owned establishment, I will not take this to social media… But I’m really hoping that this could be resolved.
Service: 1
Elmus
I haven’t experienced their cookies yet they are supposed to be opening a shop in Vallejo soon so I hope to try them then. They sure look Delicious
Keyona Townsend
BEST COOKIES BEST COOKIES HANDS DOWN‼️‼️‼️‼️‼️‼️‼️
Atmosphere: 5
Food: 5
Service: 5
David Olais
Bakery was walking distance from work so I went to check it out. Cookies were fresh and delicious. I will be back for more.
Atmosphere: 4
Food: 4
Service: 4
Molly J
These cookies taste like they’re straight out of grandma’s house. They are crispy and chewy and quite frankly…divine. They have successfully transformed southern and down home classics like banana pudding and butter pecan pie, and effortlessly put those flavors into a cookie. If you want doughy, cakey nonsense, go to crumbl. If you want a taste of your childhood, go to butter pecan bake shop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Cookies
Kalen B
Located in a really chill spot in Emeryville, this is a great place to go for cookies. They're delicious, to be clear, and I've not encountered a staff member who wasn't pleasant. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
JB
Best Cookies ever!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies by the Dozen
Uhnuh Buhnuhnuh
Their cookies are deliciously really good. I must say better than Crumbl cookies ☺️
Food: 3
Service: 4
Janna Katz
😍Once I week I allow my self the indulgence of one of their amazing cookies. It's my cookie Friday treat. Soooooo good. Ya gotta try it!
The young ladies at the front are very friendly. It was my first time in and they made sure I knew about each cookie I was getting and even went in detail about the cookie of the month.
Michele Kinchen
I heard about this bakery from a few people and could not wait to taste the treats! They did not disappoint! Moist with just the right crunch on the edges. The quality of the products used comes through. These cookies are not like those cookies! These cookies taste like your Grandmother made them just for you! Really something special two thumbs up for sure!
Bryden Marshall (glutenzone)
If you’re a fan of fresh-baked cookies that taste like they came straight from a cozy home kitchen, this cookie spot is a dream come true. The moment you walk in, you're greeted by the warm, buttery aroma of cookies baking in the oven. The menu offers a great variety—from timeless classics like chocolate chip and sugar cookie to more inventive flavors like chocolate pecan and sprinkle.
Each cookie is perfectly baked with a crispy edge and a soft, chewy center. The quality of ingredients shines through—rich chocolate, real butter, and generous mix-ins in every bite. The staff are friendly, knowledgeable, and happy to recommend a flavor if you can’t decide (which, trust me, you won’t be able to!).
Whether you’re grabbing a quick snack, ordering a gift box, or picking up a dozen for a party, this place makes it easy and enjoyable.
Terrance Rubin
Strawberries and Cream, Butter Pecan, Dark Chocolate Sea Salt...oooooo my! This place can have ALL my money. Never a disappointment!!
Me Nut
These cookies are so Yummy! The are pricy, but they are worth it. You want find a better cookie. I can name some places and they definitely win over the others. Try them you will not be disappointed.
Get your I got mine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 12 Cookies Pick for Me
Very annoyed by my visit to the Emeryville location today. I came in asking if I could get points/credits added to my account for an order I completed on Amazon. The young lady at the register was confused about what I was asking and then asked her shift lead. The shift lead looked at me and said “I remember you you were in here asking for credit last time and you can leave”. I I asked her what she was talking about and went ahead and clarified what my question was. And also specified the difference between the question as today and the question asked months ago, which never was resolved, As I never received credits for the undercooked cookies I received. Even though I never got any free cookies, I still shopped here, Not even asking about the cookies anymore. Mind you this was many months ago. So today in me, asking for points to be added for online order I was berated and made to feel like I was begging for free cookies and then Told to leave the store with a pointing finger. My patience had had enough and yes, I gave her a verbal lashing right back. Clearly, these young adults are not being trained on how to engage customers properly. Your shift lead holster’s no authority over your customers, especially when I was not initially being disrespectful or unruly. Being told to leave your establishment with someone finger pointing towards the door, not only discriminatory, but very degrading. I see why this place has low traffic…. It’s because of the staff you decide to hire that treats your customers that look like you, the owner, a Black man In such terrible ways.
Then when I called the Pinole store to try and reach a manager, I told the young lady the story instead of her, putting it on hold she sat the phone down and begin laughing with another coworker about what I told her on the phone and then came back to the phone as if they were not just laughing at my story and said they had no way of reaching the owner. So once again, I let them know how unprofessional they were so it seems there’s a problem at both of your stores. Because this is a Black owned establishment, I will not take this to social media… But I’m really hoping that this could be resolved.
Service: 1
I haven’t experienced their cookies yet they are supposed to be opening a shop in Vallejo soon so I hope to try them then. They sure look Delicious
BEST COOKIES BEST COOKIES HANDS DOWN‼️‼️‼️‼️‼️‼️‼️
Atmosphere: 5
Food: 5
Service: 5
Bakery was walking distance from work so I went to check it out. Cookies were fresh and delicious. I will be back for more.
Atmosphere: 4
Food: 4
Service: 4
These cookies taste like they’re straight out of grandma’s house. They are crispy and chewy and quite frankly…divine. They have successfully transformed southern and down home classics like banana pudding and butter pecan pie, and effortlessly put those flavors into a cookie. If you want doughy, cakey nonsense, go to crumbl. If you want a taste of your childhood, go to butter pecan bake shop!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Cookies
Located in a really chill spot in Emeryville, this is a great place to go for cookies. They're delicious, to be clear, and I've not encountered a staff member who wasn't pleasant. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Best Cookies ever!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies by the Dozen
Their cookies are deliciously really good. I must say better than Crumbl cookies ☺️
Food: 3
Service: 4
😍Once I week I allow my self the indulgence of one of their amazing cookies. It's my cookie Friday treat. Soooooo good. Ya gotta try it!
Restaurantji Recommends
The young ladies at the front are very friendly. It was my first time in and they made sure I knew about each cookie I was getting and even went in detail about the cookie of the month.
I heard about this bakery from a few people and could not wait to taste the treats! They did not disappoint! Moist with just the right crunch on the edges. The quality of the products used comes through. These cookies are not like those cookies! These cookies taste like your Grandmother made them just for you! Really something special two thumbs up for sure!
If you’re a fan of fresh-baked cookies that taste like they came straight from a cozy home kitchen, this cookie spot is a dream come true. The moment you walk in, you're greeted by the warm, buttery aroma of cookies baking in the oven. The menu offers a great variety—from timeless classics like chocolate chip and sugar cookie to more inventive flavors like chocolate pecan and sprinkle.
Each cookie is perfectly baked with a crispy edge and a soft, chewy center. The quality of ingredients shines through—rich chocolate, real butter, and generous mix-ins in every bite. The staff are friendly, knowledgeable, and happy to recommend a flavor if you can’t decide (which, trust me, you won’t be able to!).
Whether you’re grabbing a quick snack, ordering a gift box, or picking up a dozen for a party, this place makes it easy and enjoyable.
Strawberries and Cream, Butter Pecan, Dark Chocolate Sea Salt...oooooo my! This place can have ALL my money. Never a disappointment!!
These cookies are so Yummy! The are pricy, but they are worth it. You want find a better cookie. I can name some places and they definitely win over the others. Try them you will not be disappointed.
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