The Cheese Steak Shop

$ • Cheesesteaks, Sandwich Shops

19631 Hesperian Blvd, Hayward
(510) 786-9124


Take-Out/Delivery Options


Reviews for The Cheese Steak Shop

Ordered online at 5:07pm to pick up at 5:30pm. Got there at 5:25pm and was told by manager that they had no record of my order. Retook my order, then the manager disappeared. Waited 25 minutes as the two other employees took and filled other people orders and during a gap of making sandwiches adjusted the music in the shop. Finally the manager came back as my sandwiches were being made, incorrectly without the sweet peppers. Had to fix my own sandwich on the order counter full review

Be aware - New Owners!! Lack of customer service and my orders were made incorrect on 2 different occasions - each time I asked for chicken options and got something else instead... I asked fo no peppers and got a full sandwich of peppers...tried to give them a second chance as new owners but unfortunately it was another FAIL!! Last time they'll get my order wrong. Definitely not going to be a 3rd time.

Just had a wild experience at this location. 11/15/2020 6:30pm female employee just decides to stop working and goes to sit in the back leaving the two other workers to take orders wrap sandwiches etc while there is 5-10 people waiting. It was super intense they kept yelling at each other and the experience was awful and ended with the female just making it harder on the two other employees. Food is okay but they need a manager for the night shit so this doesn't happen.

More Reviews(104)


Monday 10AM - 8PM
Tuesday 10AM - 8PM
Wednesday 10AM - 8PM
Thursday 10AM - 8PM
Friday 10AM - 8PM
Saturday 10AM - 8PM
Sunday 10AM - 8PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.